Do you agree with Custom One - T-Shirt & Screen Printing's TrustScore? Voice your opinion today and hear what 53 customers have already said.
Custom One - T-Shirt & Screen Printing is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed March 7, 2026.
They contacted me right away to let me know the image I sent them wouldn't work for transferring to shirts. I really appreciate them doing that instead of just printing the shirts. They are also easy to work with!
Fast service and high-quality products. I couldn't ask for more.
I submitted a custom shirt order through Custom One’s website using their design tool and provided the layout as requested. After placing the order, I was contacted multiple times asking for additional clarification about sizing and placement.Despite responding quickly and providing detailed measurements for the design, the process became unnecessarily back-and-forth. Ultimately, they cancelled the order stating they “did not fully understand the requirements” and would not be able to meet my expectations.They said a full refund was issued and should appear within 1–2 business days. While I appreciate that step, the overall experience was disappointing. I expected a smoother process from a company that specializes in custom printing, especially after submitting the design through their system initially.
The product was exceptional
It was easy to design and quick to ship.
You guys are wonderful to work with! Great experience, prompt and accurate printing and shipping, top-notch customer service. My first order was great and I needed to reorder. Contacted customer service who took me through step by step, making sure all was accurate. You put up with multiple questions, always answering quickly and helpfully. My order was kindly shipped to 2 addresses and all were pleased with their shirts!Highly recommend!!!
Amazing printing job and incredibly fast shipping. Will purchase from Custom One again!
Shirts arrived as promised with good quality printing!
As always - perfect and fast! I will use them til the day I drop or don't need any t-shirts, probably the former.
The site is easy to use. In quickly designed 4 different custom shirts in minutes. Customer service was helpful and quickly responsive when I wanted to increase the shirt quantity. The shirts arrived in a couple days and were exactly as expected.
Fast turn around and GREAT shirts! Will be reordering soon. Thanks for such a great first time experience!Cheers!
Ordered a custom 2 sided T shirt and downloaded my pics...The added features where I could add to my pictures with words made it stand out even more...!!!Definitely going to order more...!!!
Delivered quickly and great quality for only needing a couple shirts!
Ordered and the quality was great! Will order again.
It was easy to do and the shirt came out amazing. The shirt quality was fantastic. I'm planning on purchasing other items because of how impressed I was by everything. Highly recommend
The photos of my grandson turned out perfectly on the tee-shirts. Making a tee-shirt quilt for his high school graduation coming up in June. The order turn-around time was very quick and the quality of the photo transfer was very well done!
Fast printing and delivery. Easy customization. Images came from small files and were enlarged very sharply.
This hoodie was for my grandson for his birthday. He was so excited when he saw it. Not only was what he wanted on it was, but he had to show me how soft it was inside. Using the size chart, it was just a touch big and I actually did that on purpose. All in all, it was a great experience for my first purchase.
The website was easy to use and design my shirt. I ordered on Tuesday and the shirts were delivered on Saturday. I was very pleased with the end result.I will definitely use Custom One again.
UPDATE [FEB 05, 2026] I am updating my review following a "resolution" from senior management regarding my order.While the company eventually agreed to a partial refund for 4 of the 6 shirts, the process to get there was exhausting. In public comments, the company appears helpful; however, my private experience involved being met with rigid ultimatums. It is important to note that I was only contacted for a resolution after I posted my initial review here. It shouldn't take a public post for a company to listen to a customer's legitimate concerns.Even the refund process itself was a struggle. They initially only refunded 2 of the 4 agreed-upon shirts, and I had to reach out yet again to point out the error and inquire about the missing balance before it was corrected. Despite the eventual refund, I am not satisfied. Getting to this resolution was incredibly hard work and required more effort than any customer should have to expend.Management maintained a "no fault" stance, hiding behind technicalities even after I provided photos of the issues. They even attempted to have my previous honest review flagged as defamatory, which was fortunately denied by Trustpilot.I have accepted the partial refund simply to move on, though a refund for the physical items does not account for the significant emotional stress, time, and frustration caused by their dismissive approach. While they framed the refund as a "goodwill gesture," it feels more like an attempt to silence a dissatisfied customer. I would still not recommend them to anyone. This was a trial for a larger organization, and due to the lack of accountability and the gaslighting I experienced, it will be our first and last order.UPDATE [Jan 23, 2026]: I appreciate the response. However, there is nothing left to 'assess.' I provided documentation on Day 11 and Day 14 showing the order had major fit issues. Because these are custom items produced to the wrong sizing parameters, they are not fit for their intended purpose. I am not interested in more reviews; I am interested in a 100% refund for the total order to my original payment method. If Management is truly looking to improve, the resolution is to honor your 15-day policy for a faulty product.UPDATE [Jan 18, 2026]: Jill (Production Lead) replied here claiming a 15-day return window. Regarding Order #30212: I received the items Dec 29, reached out Jan 9 (day 11), and sent photos Jan 12 (day 14).Despite being within the 15-day window Jill just cited, Custom One spent a 9-email thread telling me I was "outside the window" to justify a 30% restocking fee. In my final email, I explicitly stated: "I will also be sharing this experience in detail on social media and with other dance directors to warn them about your 'service' and these defective fits." Instead of responding to find a solution, they chose to remain silent and later attempted to have this review removed by flagging it as "defamatory." Trustpilot assessed the content and determined that it was not defamatory.While I appreciate the public offer to "understand the circumstances," those circumstances were clearly documented in the thread that went ignored. It is disappointing to see a company claim "transparency" publicly while being deceptive privately. I will not be "reaching out" to be ghosted again. If Custom One wants a "reasonable resolution," the only acceptable path at this point is a full 100% refund to the original payment method for the defective items. You have the order records and the proof of my timely contact with photos in your inbox. ORIGINAL REVIEW:I had a significant issue with the sizing of my order from Custom One, which didn't match the descriptions provided. When I reached out for help, the company completely ignored the product discrepancy and instead offered me a 30% off coupon for a 'new' order. It was incredibly dismissive to be asked for more money when the original issue hadn't been addressed.This led into a frustrating return process where, despite the sizing error being on their end, I was hit with a 30% restocking fee. I reached out one last time to find a fair middle ground, but they refused to meet me halfway and ghosted me immediately following my request for a compromise. Essentially, once you buy something from Custom One, you are stuck with it—regardless of whether the product is substandard or incorrectly described. They chose to end all communication rather than provide a fair resolution. Save yourself the headache and the restocking fees—shop elsewhere.
According to TrustPlane, Custom One - T-Shirt & Screen Printing has a 4.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/customoneonline-com
