Horrible customer service. Tell you incorrect information & waste your time & don’t respond to text. No discounts/promo codes continently don’t apply to any items in cart. Said you get a 10% off promo for providing email but doesn’t apply to any items (full price I chose). Ended up going with the actualCompany of the shoes and got way better discount/warranty.
Shoes were the wrong size both pairs but the problem is it takes them a month to return the money and they won't do exchanges. Never using the site again
The shoes that were sent were used. I cleaned up the shoes tried to make them work and they were still too small. The returns take forever to process. Do not do business with Zappos.
Another regretful customer. Ordered a pair of shoes. They sent me the wrong ones. I returned the shoes. They received the return over a month ago. I am still waiting for a refund.
I ordered a pair of shoes from Zappos and the package never arrived. I picked Zappos because the site claimed 1-3 day shipping. The website said delayed and customer service rep finally marked it as lost after multiple messages over multiple days. The customer service rep keep assuring me it would arrive. While Zappos is part of Amazon, they do not support Amazon locker. Last time I am going to order from them.
AVOID ZAPPOS AT ALL COSTS! Order:112-9497142-8437057 did not arrive to my residence. No package, no contents received. Zappos customer support denied to assist me, banned my account, won’t provide me with proof of delivery I.e a photo, signature, etc. They even admitted the package “may have been mis delivered” but fail to refund. I have filed a BBB report. A delivery scan (to which they state is proof) according to consumer protection laws is NOT definitive evidence of delivery! I received nothing!
I am older and dont want to deal with thousands of pictures online of shoes to find a pair. I want to talk to someone who knows shoes to help me pick out the right pair. This company allows me to call them and I always get top service when I do. For that, They have my loyalty.
I would give a zero if I could. First pair of Hoka we bought busted in a month. Still waiting on refund 3 weeks later. Stupidly ordered from here again and order has been delayed 5 days and they won’t help. Only offer refund and then we wait again. My son is on his feet 60 hours a week and blistered feet. Disgusted at their lack of help and concern. If it were my biz I’d refund and stop order for customer and overnight a pair. Will never order from here again.
This is another bad review for Zappos. After receiving shoes a size 12 and 13 we finally received a refund but they FAILED to issue a refund for shipping charges on that order and because I liked the color I ordered again a size 13. The text rep told me she would refund all shipping charges. That hasn’t happened. Now I have to Siena more time pursuing their mistake.
I had ordered a pair of shoes in Dec 2025, assuming they would arrive by the date/time as mentioned on the email. Later I found out that the shipping was delayed and that the shoes would arrive when I would be on vacation. I called Zappos customer service and spent 30 mins requesting them to hold the package at a nearby UPS location. The agent took down my instructions and said he added a note asking the package to be held at the UPS store. Fast forward, 2 days later the package gets delivered to my house, while I am out of town. I called Zappos customer service to figure out what went wrong and the agent had such a condescending attitude; telling me nothing could be done now that the package is delivered. He said if I want I could call back in a week’s time; and talk to them asking for refund; if the package goes missing from being outside. He refused to help me in any other way. I had known Zappos to have had stellar customer service; not sure what happened. I won’t be ordering again from here.
Totally fake site do not buy or even visit even display videos are fake too, totally waste site dont trusta word tgey have write in website.
I had heard mixed things about Zappos, but since they are an Amazon company I figured shopping and possibly returning would be simple.Well I ordered a pair of shoes for my wife (same brand/model/size as a pair she already has but in a different color). They arrived and they were much smaller. Like probably a full size smaller, so I requested an RMA and was issued a UPS return label. We took them to UPS the same day.The email I received claimed they did fast refunds (like Amazon) and that the refund would be issued immediately upon drop off. It's now been a week and the shoes have already been delivered and Zappos customer service is telling me it will be another 10 to 30 days before I receive the refund.Needles to say, I won't be ordering from them again. I truly believe the On Cloud shoes my wife received were seconds or defective because they absolutely were NOTA THE SAME SIZE. They were visually almost a half inch shorter and a quarter inch more narrow.
I am reporting an atrocious experience done by their own employee. For the record, my call was at around 1:30PM PST on 1/10/26.Long story short, Amazon lost my package in transit, and it contained cold weather pants for an upcoming travel. I reached out and a refund was processed because the items were out of stock. Because I had received no refund confirmation, I called again to make sure my refund would be processed as I would like to go to a store to make another purchase.The phone was answered by a mentally-ill, literal thug named Ruben, who kept on repeating information that I never needed instead of actually answering my question about the status of my refund. As he kept on wasting my time on useless questions due to his total absence of competence, I politely only replied with "yeah I just want the status of my refund, that's all." The agent proceeded to aggressively harass me by saying "yes Im just asking you questions, THERE'S NO REASON TO BE RUDE ABOUT IT", then laughed right after bullying me. The shock put me into a radio silent as I could not believe such an unprofessional, aggressive, and rotten human was hired as a customer-facing agent. Before the call ended, the last thing I received from this predatory human was a THREAT "your account is going to be banned." I didn't even have my question answered before Ruben aggresively hung up on me. All of these atrocities just fueled by his malicious and rotten personality. I have dealt with several terrible customer services in the past, but nothing had gone even remotely close to this extreme misconduct. My first experience with Zappos was nothing other than not receiving my product and getting harassed. I don't understand why Zappos pays this sort of rotten human just to harass and threatens customers while never performing his duties. My order and information are attached to this email address for any information the company needs from me.
Signed up for a promo code. Worked during testing, didn't complete payment. Went back to add more. Then the code didn't work anymore. Great job, Zappos. Got and lost a customer in record time. : )EDIT: Wrong! The coupon worked when I tested it. Then when I went back, the item was no longer on sale, so it's cheaper on Amazon, even without the coupon. And your customer service in non-existent. There's no one to reach out to. Thanks for encouraging me to pay somewhere else!
They have really good pricing but when you go to return them, they take a month to return your money which is very ridiculous. Nobody does that so in the meantime, they’re using your money and a few times out by however many people they do that too. They’re making money a lot of it on interest people should go to the BBB and right reviews so you can see it before you buy it
Ordered a pair of shoes on December 30, 2025. Received confirmation and an estimated arrival date of Tuesday 06 2026. Tuesday morning got an email that my payment was declined. That is a lie. My bank did not decline any payment and the ahoes were suppose to arrive this afternoon. I also have a confirmation. They canceled the order day of arrival instead of having decent business practices and just letting me know they didn't have the shoes or my size. Terrible all around. This is my 1st and last time ordering from them
When it came time to order my clothing, the subsidy was not working and then when it works all the stuff in my cart is sold out, there was only one shirt in my size and canvass Carhartt's which I do not use, the customer service rep said you just need to use what is there, what there's nothing therein my sizes and the usual stuff I get, they done away with Tyndale as well , then I asked when would clothing restock, she didn't know she said maybe 3 weeks or 3 months is what she said, she wasn't helpful at all she was kind of rude
Placed an order and sat processing for nearly 10 days. Was told it was not shipping, asked for a refund. Received a refund and bought elsewhere. Zappos order has now shipped supposedly but no movement on it.Update: zappos followed up and made the situation right. I will be giving them another chance.
Returning an item was a major, major headache. Why do I have to argue, then ask for a manager, to get a USPS return label, when their site clearly states they offer that option? Waiting many weeks and still have not received my refund. Will never order from them again.
Placed an order for my Grandson for Christmas, claimed delivered 12/16, my husband home all day and it never arrived. (confirmed with Ring Camera) Amazon email states delivered 12/17. When I chat with Zappos they mentioned I should have a picture, informed them I didn't receive a picture with my email.
