poor customer service
I have made a couple purchases from Staples. Shipments were necessary because the local is more than 100 miles away.The antivirus software I ordered was supposed to be a download. Admittedly, when I attempted to utilize them, I had already crossed the 15-day download date.I got no answer when I tried to reach someone via phone or email. I tried to get in touch with someone multiple times over the course of several weeks. No email or re-call.I apologize, but when someone handles customers in this manner, it's time to find someone else.The point of no communication, not the inability to download items, is the problem. I give the staples a black eye rating.
bg miller
Horrible experience because of one employee
I am absolutely appalled by the level of rudeness and unprofessional conduct I experienced at Staples in Durham, NC — in particular from Mr. Amir Moniri. His behavior was dismissive, disrespectful, and entirely unacceptable for someone representing your company in a managerial capacity.The interaction was so inappropriate that I was genuinely close to filing a lawsuit. No customer should ever be subjected to such degrading and hostile treatment. It is alarming that a company like Staples would place someone with such poor judgment and lack of professionalism in a position of authority.If this is the standard of management at your Durham, NC location, it reflects extremely poorly on the company as a whole. At this rate, Staples will continue to lose customer trust and business due to failures in leadership and accountability.This matter deserves serious attention. I expect a formal response and clear action taken to address this conduct.
Barry Raven
Nate at the Amazon Return counter in…
Nate at the Amazon Return counter in Leominster MA was Amazing, went above and beyond to help me get me return together. I definitely appreciate him.
MIchael Maxwell Michael F. Max
RAY AT STAPLES AT 14TH STREET UNION…
RAY AT STAPLES AT 14TH STREET UNION SQUARE WAS A PLEASURE. HE WAS SO PATIENT AND INFORMATIVE. EXAMPLARY YOUNG MAN. Please hire more like him.
Lily Love
If there was a zero I would rate them…
If there was a zero I would rate them zero the customer staff is friendly however, yesterday I bought a printer and I couldn’t get it to work on my computer or cell phone. I called them up. They said it’d be 2999 for the warranty to get somebody to fix it so they gave me an 833 number and instead of $29 it was $110 so I called them up today and told them hoping they would give me the difference of like 75 or $80 which they said no and basically said it was my own fault. Spoke to a supervisor also spoke to her supervisor. I will never ever buy anything from Staples again the only reason why I didn’t go to Walmart for the printer, cause I assumed that Staples knew a lot more than Walmart did which they did it. I called them for help they wouldn’t help me nor what they give me the difference of what they quoted me and what the company charged me.
Gary Lee
Cancelled my order for a $1000 monitor…
Cancelled my order for a $1000 monitor after 4 days saying they needed more information. I spent 20 minutes calling to try to figure out the issue and get the order reinstated and the agent said they couldn't verify my name, email address and phone # and that I would have to physically go to a store to place the order. I've ordered multiple times using this exact account and my the same address in the past. What kind of business are you running???
William Cobb
If ONLY there was ZERO rating...
If ONLY there was ZERO rating, that's what they derserve! Their delivery is so unptofessional.
Maria San Gabriel
PROMISED DELIVER TIME MEANS NOTHING
I ordered an item from Staples. First time I used them and chose them ONLY because they promissed next day delivery.They required that I post a sign which they provide that tells the delivery driver he is released from all liability for leaving the package at my door if I am not home. That is idiocy. By common, well known law, the delivery person is not liable for anything that happens to a package after he/she delivers it. But I filled out their form and taped it to my door.They did not ship the item until mid day the next day, and I DID NOT RECEIVE IT OVERNIGHT as promissed. I run a business and I needed the item to make my computer work. I could have gotten 2nd day delivery from almost any other online store. They are either liars or simply staffed by incompetents. I will never shop there or at their retail stores again.
Doc Moore
Based on business cards only
Based on business cards only. I have never had an issue with them, they get you your business cards for a decent price either same day or next day. Very good service for the one in Allen, TX. I ordered super late and they worked super hard to get me my order. Above and beyond. Great store great folks who actually care.
Richie Delorno
No unhelpful AI bot
Contrary to others experiences with Staples.com, I actually had a positive experience. Usually when I have problems online with things, I run into an AI bot that is little to no help. With Staples I talked with a real person, and they were extremely patient and helpful.
Justin Conder
I would give a zero review if I could
I would give a zero review if I could, but I couldn’t give a zero so they got a one I called and they said they were gonna close at 6 PM. I live 20 minutes away. I drive to the store and get there at 4:01 and they tell me they’re closed they would not let me mail my package that needs to be in Texas by Wednesday. This place really sucks.
George Sullivan
Order cancellation fail
Placed an online order for a monitor on Sunday night, January 18. Realized shortly thereafter that the next model up was available for less elsewhere. Fair enough. But there was no mechanism to cancel the order. So I called Monday morning shortly after their phones opened at 8 and was told there was nothing anyone could do because either (depending on which iteration of the conversation) I had paid for my order (!) or because they had already requested from third party fulfillment. So here in 2026, there is no way to cancel an order that’s been live for less than a day and maybe 20 minutes of business open time that has not shipped and will not ship on a national holiday (the 19th being MLK Day). My fault first for not recognizing a better deal prior to ordering, but this inability to do the most basic customer service would’ve been questionable a decade ago. I’ll be better on the front end, but I’ll also work with retailers whose systems are built for customer care. That won’t include Staples from this point forward.
Michael Schultz
Touched By an Angel/ Della Reese Made My Copies
I presented the clerk with three manila envelopes of documents to be copied and asked the price per page. He told me 45 cents. I could see he was struggling with the job and, ironically, he kept mumbling about having to remove staples. I asked if I could help, He told me to take the staples out and to set aside pages that were not the same size. He then began to help other people. When I finished the first packet I let him know, he ignored me and continued to take several other customers. I began to work on the second packet and he continued to ignore me. Finally I packed up my items and asked him to check me out for what I'd already done. Eventually he did that and I paid. As I left the store I was so frustrated I was crying when a manager named Della came off the elevator as I was about to get on. She asked if she could help me. She was cheerful, helpful, and kind. She completed my job and SHE is the only reason for the 4 stars I gave, otherwise I would have given 1 star. I understand that the clerk was frustrated but there were NO INSTRUCTIONS for customers as to how to present material to the clerks. I did not copy the items myself, because I thought I was paying for the expertise of people who do this work every day.Kudos to Della for outstanding customer service. She should be commended by the company and given a raise. She is at the Staples in 6800 Wisconsin Ave, Chevy Chase MD
Donna Edwards
Cancel orders without providing notice - drop phone calls
Cancel orders without providing notice. When using CHAT to get help - 1st operator is slow and disinterested and suggests to call 800-333-3330 WHICH DOE SNOT CONNECT. Like DEAD number!2nd operator is nice - asks for call back number - reviews order and suddenly Hung Up.What is going on with the company - it's like everyone became brain dead in recent years
Hired- Image
Couldn't find what I need
I went to the one in Raleigh, NC. I waited for a long time to ask a question about an ink toner, and finally saw the general manager pushing shopping carts. When I showed him my phone with the online order, he became hostile; he even raised his voice. He has poor eyesight.
GG
Badly run store
Badly run store - where is management?Wow, what a terrible experience with Staples store #0411, Salisbury. MD on Monday, December 29, 2025. I was there to drop off an Amazon return - Staples was the only free option offered. There was ONE register for returns and purchases, with the line snaking back through the store. We customers noted that 2 employees manning the separate printing area seemed to be doing nothing, but no one was jumping in to help. When asked if there were any managers who could be dealing with the one-line chaos, the response was "They're in a meeting." At my 20 minutes mark in line, a second register was opened and customers were directed to that register for purchases, my line would take returns. I have both returns and purchases - I'm now supposed to continue in my line for returns and THEN get in the newly opened line for purchases. (Luckily hubby was available to take the purchases.) Finally after 23 minutes, I reached the counter with my 2 items for rerurn - no box no/no label needed. Ms Clerk was having a ride on the Struggle Bus - she asked for my QR code to scan 5 separate times. I had carried my two no box/no label returns into the store in a box and had removed them (remember, no box no label required), but Ms Clerk told me to put them back in the carry box, which was ultimately thrown into a falling tower of boxes behind her. Finally done, as I left the store I glanced at the return receipt; it listed three items going back, not two.Whew, so glad that was over! And yet, not quite - guess what got delivered to my house just now. Yep - the nightmare Staples return I dropped off 8 days ago. So Management, I don't know what valuable insight you gained or shared in your December 29th meeting, but you could have better served your store by being present on the floor and doing what managers are paid to do - manage.
Jeannine Ducey
We offer terrible customer service, and dont deliver on-time and lies galore.
The actual rating should be a negative 10. DOE 12/29/25-12/31/25. Order number 9934789669. I did an online order on 12/29/25 early to be delivered 12/30/25 due to a work project. All of 12/30/25, it showed out for delivery until 10 pm MST. It never was delivered. I called 12/31/25, because the status now showed, it had not shipped. I spoke to Joseph on the 800 number, and he gave all kinds of excuses, first he said the driver could not fond the address, which did not explain it out for delivery, and then he said it hadnt shipped. Lie. I said why didnt the driver call? My phone number is on the manifest. Then he said it had not shipped. I said, I needed it that day, 12/30/25, that is what I paid for. Then Joseph said, it will probably be out for delivery today. Probably? I said, I want the order canceled now. Joseph said, you cant cancel it now, you can only cancel an order 30 minutes after placing it. Lie again. I said you will cancel the order now, or I will call my bank and dispute the charge, because you failed to deliver an order, and I will be refunded the money. Whats it gonna be?I said that I wanted a cancellation email, confirmation number of refund. Joseph then said, an email was sent, and the confirmation was the same as the order number. Lie again. It is not.And this is not where the nightmare of dealing with them ends, as the lies get deeper, and I am running all over the entire surrounding towns trying to get the ink they failed to deliver. When I called the Eagle location, and spoke with the Manager-Chris, where I explained the debacle and not getting my ink, and the runaround from Online Staples Joseph. Chris said the online Staples is not the same as the brick and mortar locations, which after doing research is also untruthful. He claimed in the 90s they separated. The company was bought in 2017 by Sycamore Partners. It was founded by Leo Kahn, Thomas Stenberg, Myra Hart in Boston in 1986. This doesnt support what the manager said. It also doesnt support that you can return online goods to the stores and vice versa. Heres a Newsfash: Stop Lying! Do you really think people will support a business that flat out lies about everything? I highly recommend, dont do business with a business that lies, doesnt deliver the goods, and makes excuses. I will not be doing business with them anymore, at any location!
E Johnson
I was working on a project that…
I am using my daughter's account to write a review for staples.I was working on a project that required expertise from the Print and Marketing Division. I enjoyed the courteous and professional assistance from Jerlyn at store 1746.She attentively listened to what I had in mind and worked quickly to see that my project was completed in great time. I appreciated her attention to detail.I used my daughter's account to write this review. My name is Theresa Davis
KRISTIN DAVIS
Staples has terrible customer service service
Staples does not carry my printer ink in the store.12/18/25 I ordered five (6 cartridges) boxes of ink for my Epson printer. Three boxes came in the next day. One box was said to be out of stock, so they canceled the order. I waited a couple of days and reordered. It came quickly. Another 2 cartridge box had delayed delivery 12/24/25 by 6 days. 10 days after the original order, 12/28/25 , order was still not fulfilled and the post office was waiting to receive the package. I called customer service. They put a 4 day hold on my order, until they tried to search the lost in package. At that point they would put in a new order if they could not find it. I got a $10 coupon for my trouble and no follow up information about what was happening with my lost order that I had already been charged $50 for. I called again and found they still had no idea where my ink was and would wait till tomorrow 12/30/25 to figure out if they needed to re-order. I told them to cancel the order and re-order. At which point they told me the delivery would take another week (1/5/26 delivery estimated)and I would get my money back for the previous order in 3 to 5 business days. They literally held my money for 12 days before the start of the return. There was no one with any power to do anything significant about getting my order to me. I was trying to support Staples, but ended up ordering through Amazon. Amazon will get me the ink three days earlier 1/2/26 than Staples would after all the mess. No wonder Staples is going downhill. Their policies are definitely not customer friendly. What a shame.
Jayne Williams
If I could give 0
If I could give 0, that would be more appreciate. Placed an order for storage bins, received the next day packed terribly and smashed completely. Over the next 2 weeks was 4 conversations all saying they couldn't issue a return unless the items were picked up, and "waited" until a solid 19 days after arrival for them actually be picked up, then another 10 days for them to issue a refund which I won't see for another 3-5 days, all complete nonsense. Any other company would've had that refund issued same day and just allowed me to handle disposal.
Renee Drinkwater
