Do you agree with House of Disaster's TrustScore? Voice your opinion today and hear what 35 customers have already said.
House of Disaster is an online company. Based on 35 reviews on TrustPlane, it has an average rating of 3.5 out of 5 stars. Last reviewed January 12, 2026.
The goods are over priced and poor quality. £28 for a hot water bottle, the material around it was wafer thin and is not fit for purpose. Requested a return and got an email saying they are deciding whether to allow a return. And thats the end. They never contact you back and you cannot return any goods. I think this is illegal. And i am going to call citizens advice over this.
My order was delivered smashed and I can't get any response from this company at all. It has an option to speak to an actual person but then just responds with an automated reply of 'we'll get back to you'.Are there any other options??
Ordered some gloves for a Christmas present. The package arrived a couple days later but hadn't been sealed properly and the contents had fallen out. Contacted them that morning. Response received by lunchtime. Replacement pair delivered following day. Excellent service and the gloves are gorgeous and so soft 10 out of 10
Absolutely fab company. Ordered gloves and they came within days. Really well priced and beautifully made. Will definitely use again.
Ordered a wallet which i didn't like as it felt cheap and nowhere near as nice as the pictures, so decided to return it. Paid £5.99 delivery and £4 return postage, as returns aren't free. So on a £27 wallet, I wasted £10!! With a delivery charge which is that high, returns should be free. Won't ever use them again.
I needed a swift delivery and after one email it was resolved swiftly and politely. Outstanding service and beautiful items. I know my mum-in-Law will love them
Mismanaged company that hides behind the guise of a ligit retailer. Unprofessional service, delay in sending out order to then be told it will be dispatched, to then be told it was out of stock. To add insult to injury, I was offered a refund to aid my positive experience. A refund is the most basic of actions, considering its my own money. What a Mickey mouse establishment indeed. Order #UK100427
Fast delivery, great products and excellent customer service from the team at House of Disaster. Definitely use this company again. Thanks.
Great company, lots of nice quirky gift stuff. My partner loves moomins... perfect!
What a great firm: beautiful, unusual items and very good quality. I collect their sea creature ceramics but have also bought fabric presents and have found all orders to be as described, presented well in lovely, reusable gift boxes (in the case of the ceramics) and delivered in the stated time.A butter dish had smashed in the post, due to lack of wrapping, but the customer service was exceptional and after an e-mail from me, a replacement was delivered within a few days in more suitable wrapping.I wish there were more firms like this.
Excellent customer service. Fast delivery. Beautiful items and quick resolution to issue. Would recommend.
My other never arrived, neither did they send me a tracking number for sending my product. Trade using their bott and it never answered me, neither did I receive an email reply.
Customer service very responsive and timely. The forage butter dish is lovely. I also bought 5 different animal coin purses for stocking stuffers for the 5 children at our Christmas gathering - all super cute. One child said his tiger coin purse was his favorite present, and there was stiff competition!
I ordered the Forage Cream butter dish as a Christmas present for my mother. Beautiful product, but unfortunately the base was damaged in transit. I didn't realise until the day before the day before Christmas Eve when I came to do my wrapping, so I immediately sent a photo and a request for a replacement. This request was dealt with swiftly, no questions asked, and to my amazement the replacement product arrived on Christmas Eve, just in time for Christmas. The staff member in the customer service department pulled a Christmas miracle out of the hat and I am very grateful for such excellent service.
Moved to write a review as I'm so impressed... ordered gloves yesterday and they just arrived already! They're a Christmas present and from the website delivery estimate thought i might be a bit late but would chance it. Can't believe they were despatched so quickly. They're also lovely and will be much admired
Brilliant customer service, especially Laila! Great communication and fast delivery.
All of the ceramics had faults/quality issues and didn’t match the price point on the website. I’m massively disappointed. Glad I had stuff sent to me first before I gave as gifts.
I purchased a bag more than 2 weeks ago, i could not find a tracking number for it. I emailed them, no reply.. I waited and waited but I never received the parcel. I emailed other 3 times to ask for a refund, no answer was given. I basically lost my money.
Bought the dinasaur lamp for my grandson and it was delivered very quickly but unfortunately it was clearly damaged in transit. I received an equally quick response by email (which was very nicely worded and reassuring) and a new lamp was sent in the post that day. I honestly don’t think you can better that.
I have bought several Moomin products from House of Disaster over the last few years and in the main, am very pleased with them. The staff seem friendly and the products are always sent out in good time and packaged well for protection. My latest purchase was the Moomin Love Jar which I have had my eye on for a while and decided to take the plunge and treat myself. It's lovely. Quite big (but not as big as a biscuit jar as one reviewer wrote - that's just silly). It's a lovely, substantial jar and I am looking forward to using it. I've given it 4* rather than 5* as the lid (with cute Moomins sitting on top) appears not to sit quite right on the top of the jar, but I shall look into that further when I get it out of the box properly. But it is a lovely jar and if you are a Moomin fan as I am, I'm sure you'll love it as much as I do. I recommend this product and House of Disaster and look forward to buying more Moomin products from them again soon.
According to TrustPlane, House of Disaster has a 3.5/5 rating based on 35 verified reviews as of April 2026. Source: trustplane.app/company/www-houseofdisaster-com
