customer service sucks
Framer offers a year for free for students. You have to submit an enrollment letter proving you're currently enrolled and they say they will get back to you within 5 business days. I was in a time crunch and needed to launch my portfolio for a deadline. The 5 business days are up and no response. I went ahead and tried to do a discount my school offers for alumni instead to speed up the process. There was an issue with the code disappearing during checkout and I purchased a plan without realizing (I'm a new parent and I'm doing everything pretty quickly and foggy-headed, so easy to make mistakes). I have reached out about it in two forms - email and the chat feature offered to paying customers. The email response was quick, but the process was so complicated - starting a new workspace, duplicating everything, transferring over all that info, then repurchasing. They didn't even mention what would happen with the original purchase. I turned to the chat feature and once AI couldn't help me anymore, two agent user profile pictures appeared in the chat. I continued my chat and sent a file proving I'm enrolled, and no one answered me for 10-15 minutes before I closed the chat. Horrible customer service.
sd ds
completely oversold as a design tool…
completely oversold as a design tool for designers, without coding. I experienced this for 3 weeks trying to build a portfolio. I have no coding experience but i have used elementor with wordspress which is a drag and drop element builder.This is massively over complicated and is not for people who are just 'designers' with coding. I can see it has potential in the hands of web designers, but in the hands of someone who is a digital or print designer, it is a waste of time and money. Use the free version and try it for yourself. I'm sure you'll end up going back to a PDF of your work.
Darren Chittock
WORST CUSTOMER SERVICE EVER
WORST CUSTOMER SERVICE EVER. I would not recommend, everyone has a different story, and you get bounced around between providers for three days.
John
Powerful for Designers, but Lacks Crucial Features for Professional Use
It's way too expensive, and I need to find a reason to use Framer or recommend it to my clients. Webflow is better in terms of price and features, and even Squarespace has a better business model. Framer doesn't have good customer service and is limited if you want to set up e-commerce, have multiple languages, or more than one address. It's easy for designers and programmers, but not for people who want to maintain their website. Personally, I'm going to migrate my projects to Astro.js because I need features that require an upgrade, but I'm also not happy with the performance for mobile, the reason is that Framer needs to load a lot of scripts what leads to longer loading time.
Manila
Enjoyed using it, terrible customer service
I have enjoyed using Framer and it's got a great user interface for someone who doesn't know how to code - created a portolio project on there, made a barcode that links to my site and printed it on cards and all sorts. Then at the start of 2026 they removed some of the free domains, forcing me to either pay for the domain or reprint everything. Customer support was really unhelpful
Lyle Crear
Avoid, unfair, poor support, one mistake and now I have to pay extra $1,000
Avoid - bad support, made 1 click mistake on a plan that didn't suite me and now they refuse to revert it or reimburse me even though I told them a few hours after my honest mistake and didn't use the plan, this shows what a short sighted company this is, look at this awful rating on trust pilot - only a company that doesn't care about their reviews at all will allow it, very poor service, also the reps just tell you bye when they decided to and just ghost you, very unprofessional, simply not worth it, too many better alternatives - invest in site builders that have good reviews - it shows that they care about their customer, framer clearly doesn't and doesn't deserve customers
trustme86
Sucks
Sucks - need to be a developer, their Ai is rubbish, so overcomplicated. Just a platform for its own content/developers.
Tom Doyle
great place to host phishing
great place to host phishingThey do not check projects and have no easy way to report the scum they allow on their siteI contacted their support email and after 24 hours they took it down.But bad that I had to guess the email! And that it took 24 hours. How many people got scamed by their slow reaction?
Susan
paying 600€ a year for a…
paying 600€ a year for a landingpage,...ive been using framer for over a year now. the design is good, the editor is good. if money is not a problem, then go for it. its way easier to use compared to wordpress / elementor / figma in my opinion, and has better designs, but thats it.they try to get every single penny out of you on every chance. first you pay 400€ for hosting and domain per year, which is absurd, but then you also pay for every little feature too. want to have another language? well pay us 200€ / year for the "language add-on" want this? want that? want something you could get within 2 prompts for free in gemini? yep, another 3-digit price tag,...my review goes from 3 stars to 1 star after my templates i bought for over 500€ broke, and havent been fixed for months. this is unaccaptable for when you pay such high markups for "premium" service
venna brentech
Horrible to use and support sucks
Horrible to use and support sucks - it just an AI bot. They charge you for extra things without telling you like inviting a collaborator - even though it said I could have up to 3.
Jack H
Close to their customers
Close to their customers
Abdalqadir
absolute dogshit can't even change the…
absolute dogshit can't even change the text size with the free version
Rajesh
Overcomplicated mess with terrible support / AI will kill this soon
I tried Framer hoping for a modern no-code design tool, but it was a huge disappointment. The UX/UI is horrible: cluttered, clunky, and feels like organizing a hoarder's house. The "design studio" is overly complicated with unintuitive controls that fight you every step of the way. Simple tasks take forever because nothing flows naturally.Customer service is just as bad...strict no-refund policy even when a charge slips through after you try to cancel, and they hide the cancel button deep in per-project settings. No goodwill, no exceptions.I've switched to AI-assisted coding and tools like Stackblitz, which are faster and actually intuitive. Framer feels obsolete already. With AI advancing so quickly, tools like this will be gone soon. Save your money and avoid the frustration.
Alex B
Looks slick
Looks slick, but actually using it feels frustrating. Simple things turn complicated fast, pricing jumps, and you hit limits way sooner than expected. Feels more like a demo tool than something you can rely on long term.
Johan Osorio
Framer’s advertised features are…
Framer’s advertised features are misleading. I upgraded to the Basic plan expecting true AI-generated designs based on prompts, but it didn’t even meet the most basic requirements I asked for. They claim the tool can generate full designs without manual work—similar to Prisma—but that simply isn’t the case.I’m a software engineer focused on backend development, and I’m looking for a tool that can create designs directly from my specifications. Framer did not deliver on that promise; honestly, ChatGPT generates better layouts than what Framer produced. If you want to learn design or work with a tool that actually lets you try features before paying, I suggest using Prisma or Webflow instead.
Than tien Duc
Absolute nightmare and inefficient af.
I am not a beginner. I build complex AI automations on Azure, set up custom SAP workflows via n8n, and I have been editing professionally in DaVinci Resolve and Photoshop for years. I understand logic, I understand code structure, and I understand visual precision.But Framer? Framer is hands down the most infuriating, illogical, and overhyped piece of software I have ever touched.The experience is pure gaslighting. The UI constantly lies to you. You set a stack to "Horizontal," yet items render vertically. You set a container to "Fit Content," and it overflows and breaks the entire page structure. You align items to "Start," and they render with random pixel-offsets like a staircase.I spent hours today fighting a simple 3-column layout that would take 30 seconds in pure CSS or any competent design tool. The hierarchy logic is broken: fixing a Mobile view shouldn't destroy the Tablet view, but here, "inheritance" feels like a lottery. I found myself deleting and duplicating elements just to clear invisible "ghost settings" that the UI wouldn't let me change.It combines the worst of both worlds: It lacks the absolute control of pro tools like DaVinci/Photoshop, and it completely lacks the logical reliability of actual code. It tries to be "smart" regarding responsiveness but ends up being unpredictable and messy.Would not recommend and never use again!
Kramcha
Expect random extra pricing charges
Positive: It produces fairly good websites. Negatives: Not the easiest use. The pricing is incomprehensible and you will be randomly charged extra.
Paul Graham
No support whatsoever it does not…
No support whatsoever it does not exist, constant issues with the platform. We are now moving to webflow.
Isaac Barber
Beware: They will hold your website hostage with hidden costs
I moved my startup's website to Framer under their startup program. After spending weeks building the site, they suddenly blocked me from publishing updates.They claimed I was using a "premium feature" (one French locale) that was previously working fine. When I went to pay for it, I realized they were charging me €40/month, while their website clearly advertises the price as €20/month.Support confirmed that because I am an existing user on a "Legacy Plan," I have to pay the higher price. They refuse to switch me to the modern, cheaper plan available to everyone else.This is not a "customer-first" company. They wait until you are locked into their ecosystem and your site is live, then they block your ability to publish and force you to pay double the market rate. I am now stuck paying exorbitant fees just to keep my site running. Go with Lovable instead; do not get trapped here.
Julie Coyette
They don't let you downgrade the plan
They don't let you downgrade the plan, just upgrade it. Shitty support.It's a joke.
Alberto Castiel
