We had the same experience as everyone…
We had the same experience as everyone else, having purchased tickets for a concert back in November 18. We contacted our bank and even though we paid by debit card, we successfully got our money back by a chargeback. We were advised by Visa that we had 120 days from the date of the concert to file a claim with them. We had to send a copy of the order to Ticketselection and then provide copies of the correspondence to Ticketselection ,but the bank then did the rest. Ticketselection then have to demonstrate to Visa that they have provided the tickets which clearly they can't and subsequently Visa chargeback the amount paid as you did not receive the goods and you get your money back.
Julie King
Bad bad bad bad bad bad
Bad bad bad bad bad bad
Chris
FRAUDSTERS
FRAUDSTERS - TO AVOID AT ALL COSTS.Similarly to other victims of these fraudsters (there's no other way todescribe them polite and accurately), this is what happened:1. Bought a ticket (£73.58).2. Requested an update on its dispatch.3. Reply saying it would be dispatched around 72 hours prior to the concert (dispatch that never happened)4. The day before the event I emailed them again and got a reply saying they were looking into it.5. Day of the concert: No ticket, no concert, no refund6. Emailed them once again and got a reply saying it had been escalated to a supervisor.7. Asked for an update on this.8. As of now (more than 3 weeks after the no-concert):No ticket, no concert, no refund and no communication.Should anyone be (or have been) in the same situation, could you please advise on how to report this to have them put in a blacklist and prevent them from further delinquency?
cwh barnet
DO NOT USE
Same experience as everyone else. They took my money but never sent the tickets. DO NOT USE
Mr John Fairhurst
FRAUD FRAUD FRAUD AND DONT BOTHER …
FRAUD FRAUD FRAUD AND DONT BOTHER ASKING FOR A ZENDESK NUMBER ALTHOUGH I KNOW YOU WILL AS THAT IS THE ONLY ANSWER YOU CAN COPY AND PASTE.I CAN ANSWER THAT IN ADVANCE I HAVE REPORTED IT 100 OR MORE TIMES AND HAVE OPENED 100 OR MORE TICKETS AND STILL HAVE NO REFUND. GIVE ANOTHER ANSWER AS HERE IS THE ZENDESK NUMBERS I HAVE BEEN GIVEN AND YOU CAN INVESTIGATE THAT!!! SEE BELOW IT IS ALL THERE AND MORE!!From: Ticket Selection (Ticket Selection) [mailto:Sent: 19 December 2017 14:48To: Subject: [Ticket Selection] Re: RE: Little Mix - Genting Arena - 18/11/2017Please type your reply above this line -r request (26266) has been updated. To add additional comments, reply to this email. Ticket Selection (Ticket Selection) Dec 19, 09:47 EST Dec 19, 09:39 EST I havent heard anything and still no refund. Please respond by return and confirm the refund has been sent On Tuesday, 12 December 2017, 13:51, wrote:Also as we had to purchase more expensive tickets I would imagine you have included the extra we had to incur due to the selling of tickets that do not exist? Please advise how much you have refunded as we also incurred an exchange rate that we were not made aware of from the onset.I look forward to hearing by return.Regards. On Tuesday, 12 December 2017, 12:38, Ticket Selection (Ticket Selection) Dec 18, 15:51 EST Where is the update this is becoming ridiculousDec 17, 12:59 EST Your order will be refunded in full. Please allow 28 days for funds to clear.It is well over 28 days…..Sent: 17 November 2017 16:32ToSubject: FW: Little Mix - Genting Arena - 18/11/2017OMG what a result and what a useless bunch…….From: Selection [mailto:Sent: 17 November 2017 16:12To: Ticket Selection Subject: Little Mix - Genting Arena - 18/11/2017Dear customer,We are very sorry to inform you that due to unforeseen circumstances, we were unfortunately let down by the seller of your tickets which we apologise for.As we are a ticket resale website, we provide a secure platform for members of the public to sell on their tickets, so the price is set by the seller - we don't actually own any of the tickets sold through our site.In this case the tickets purchased were meant to be available as Unfortunately the tickets have not been uploaded by the seller and therefore tickets cannot be downloaded by us to sent you.Your order will be refunded in full. Please allow 28 days for funds to clear.Kind RegardsTicket Selection Dec 17, 12:49 EST From: Ticket Selection (Ticket Selection) [Sent: 16 December 2017 14:34Subject: [Ticket Selection] Re: RE: Little Mix - Genting Arena - 18/11/2017Dec 17, 12:49 EST From: Ticket Selection (Ticket Selection) [Sent: 16 December 2017 14:34 Subject: [Ticket Selection] Re: RE: Little Mix - Genting Arena - 18/11/2017 Dec 17, 12:49 EST From: Ticket Selection (Ticket Selection) [Sent: 16 December 2017 14:34 Dec 17, 12:49 EST From: Ticket Selection (Ticket Selection) [.Sent: 16 December 2017 14:34Subject: [Ticket Selection] Re: RE: Little Mix - Genting Arena - 18/11/2017Dec 17, 12:49 EST Any news as refund still not received Dec 16, 13:17 EST Don’t want to be updated require the refund with compensation now!! Ticket Selection (Ticket Selection) Dec 16, 09:33 EST Hello We apologize for the inconvenience, We are investigating why you still did not receive the refund.We will update you as soon as possible.Kind Regards, Ticket Selection Dec 16, 08:55 EST Please advise where our payment is it is over 28 days. If this is not received by return we will be taking action. Dec 16, 08:55 EST Please advise where our payment is it is over 28 days. If this is not received by return we will be taking action. Dec 16, 08:55 EST Please advise where our payment is it is over 28 days. If this is not received by return we will be taking action.
sharron ward
Ripped off by this company.
Ripped off by this company.Back in March 2017 I purchased two tickets for Little Mix Echo Arena 1st November at a cost of £320.Had numerous emails from them to tell me not to worry and the tickets will be delivered in time for the concert. 1 hour and 30 mins before the concert they email me to say sorry no tickets . My daughter was devastated. Having traveled by air to Liverpool and hotel acomodation it was a complete waste . My daughter was in tears because of this company,Don’t get Ripped Off like me . Don’t think you’ll get your tickets because you won’t , just a load of emails full of promises.
Ian
DO NOT USE THIS COMPANY
Worst company I have ever dealt with. Held on to my money since last December and completely ignored my emails. So angry.
Aly Brannan
Awful Fraudsters.
Awful Fraudsters.Contactied Barclay Card and Police today as it appears they con everyone out of their money.They have had my money for Mickey Flanagan tickets since last December and email me the evening before to say they never did have my tickets!!!Yet I had seat no's.All a big con.Also have sent a report to Watchdog!!Avoid this Company they lie and rip you off!!Still waiting for a refund!!So now my Credit Card Company are taking over and all details are now with a fraud team!!
Jayne
Awful.
Brought tickets for a concert 6 months ago and the concert is tomorrow wnd yet I have no tickets. Paid £90 each ticket, brought 2 tickets. Stay away!!!!
Georga Nergaard
