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Thompson Creek Window Company is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed February 1, 2026.
My experience with Thompson Creek from beginning to end was fantastic. The materials, process, and costs were explained thoroughly and installation went smoothly. I have acquired the services of Thompson Creek twice and the second time was much more streamlined than the first. I am a very satisfied customer who very much likes my windows and doors.
Great quality work. The estimator who came out was very friendly, knowledgeable, and helped us pick the right product.
Al was a wonderful salesman who walked us through exactly what we were looking for. Communications with Alexis were handled smoothly and efficiently, and the work crew worked extremely well on the day they installed our windows! They made sure each window was thoroughly cleaned after installation, took the time to show us how to use the windows, and cleaned up their work area effectively. Would recommend these guys to anyone and everyone!
I strongly advise, do NOT use this company. My husband and I purchased over $30,000 worth of new doors for our home. Review is as high as 2 stars because the doors themselves are nice (not counting the handles). But the salesman lied to us about the handles for the doors and company refuses to take any responsibility for the lie and change the handles. If we had known we could not have the handles as promised, we would not have purchased the doors - honestly -as they destroy the look of the doors. We were extremely specific when purchasing, showing examples within our home of what was required and what was unacceptable. It is that important; I have to look at them multiple time a day, every day. Sadly, it was not spelled out specifically enough in the contract or we would have sued them already. Just making sure we refer friends away from them.I lodged a complaint with BBB which got no response until past the BBB deadline. The response itself claimed things that had been said and done by them already which were not. Completely disengenuous response.We choose Thompson Creek Company initially due to reviews of service. Hah. They are apparently overextended, sent a lying salesman, and then will not provide the product as promised.
No one responded to my emails
We liked that the job was done within one day. We did not like the caulk that was used. We noticed there were no molds on the portion where shiny caulk was appliedd. But on the portion where they applied a matte caulk, molds have appeared in less than a month. One of the reasons why we wanted a new bathroom was to minimize the appearance of molds on the caulking. We must admit, we were disappointed. We reached out to customer service, but they just gave us a list of cleaning materials to use. It would have been better if they first investigated want went wrong; it looks like substandard caulk.
They are very detailed and assess the work very accurately. The estimate are competitive and the staff is very professional.
Everything went very well, and we are pleased with our new windows. Perhaps the highest compliment is that no one can tell that we had our windows replaced.The only downside is that we didn't consider the screens carefully and didn't realize that they don't open. This will be an issue for us in the summer.
The Windows, Siding, and Gutter work went very well. The teams were meticulous in their work and got things done well. The installed items look great and the house seems much warmer now that new Windows and SIding have been installed.Only down side was the material left behind from the siding install was only picked up 10 days after siding installation and many communications with the project team. One member of the project team Jorge Romo took the initiative to follow through and get the material picked up.
The quality of the ProVia door that Thompson Creek installed is unsurpassed for durability and longevity.
The shower installation went perfect, from the selection and design to the installation itself (1 day). We are very happy. Thanks.
The professionalism and courtesy throughout the process.
Everything was on schedule. Rooms were all protected with plastic and all was cleaned up.The only issue was the screens, they are too big. They have wrinkles and wave in the wind. This is supposed to be taken care of in January, all 18 screens are going to be replaced, per Thompson Creek.
Excellent product, planning, installation and price! Loving our new TC sliding windows in our extension.
Great experience for us. Professional employees and installers. Would recommend to anyone!
Very professional and knowledgeable installer
Your company, aside from the sales process, has been a disaster. You’ve sent me a survey before you’ve even installed the doors. 0/10 stars for the price. You cancelled the original install less than 24 hrs from the original install date. Then failed to follow up with me as you said you would.
To begin, this company provides a very good window. They represent themselves as providing Superior Selection, Expert Installation, No-Hassle Warranty. Safety and Accessibility, Beautiful By Design, One Day Installation, Easy Maintenance. and Long-Last Materials. Having just had 13 windows installed, I have no reason to refute any of these claims.From my experience their primary focus is on making the sale and not ensuring a high quality customer experience. Pricing transparency? Clear as mud. They gladly apply discounts to reduce the “actual cost” that are pulled out of an I pad. Smoke and mirrors. Even greater savings are available if you “just sign today --- but no pressure”. Expect to learn everything about the construction of the window and their “design, build, install” model. Do NOT expect them to share any details about the installation process or provide firm timeframes. How so? We ordered custom windows, and they explained those take longer. Makes sense. The we received an installation date longer than we were told to expect. OK. Friday morning before the installation the following Monday we received a text message confirming our installation would be the following Tuesday, as we had been told weeks earlier. It asked us to confirm, which we did. At 4:58 pm that same Friday I receive a voice mail message : “Because your windows are painted I have been advised by our factory there will be a delay. I am tentatively scheduling a new date of ….17 days later.” The windows were always to be painted, and the installation date was already moved back 2 weeks as a result. After our order we learned we’d also need to remove all the blinds beforehand. Makes sense – and we were glad we asked. “But there is no need to remove the brackets to the blinds” was the guidance provided. Whew. On the day of installation, the installers removed all the brackets. Because they had to. Installation day: we did not think to ask how much interior access to our home would be needed. All windows needed to be brought through our house (installers asked for access through the longest route possible, oddly), all old windows removed using that same route. Shabby cloth runners were placed on our floors, which at least somewhat reduced the grime from work boots traveling across our floors all day. Alas, at the end of the day after the drop cloths were removed, an installer had to go back through our home with no floor coverings left to retrieve tools and a drop cloth that were left behind upstairs. Enter new grime in places that had dodged that day’s grime. Additionally, about a quarter of our window sills were full of grime left over from the installation. Brackets could not be reinstalled (by us) for 24 hours so the caulk could dry. While none of these many annoyances represent deal breakers, Thompson Creek’s “expert technicians” who meet with you to pitch their products make an effort to help prospective customers understand “what to expect”. Finally --- after providing a check for my deposit there was likely something in the sales agreement indicating the balance would be electronically swept from that same bank account upon completion. What makes me think that? Because upon completion I asked the installer if I could provide him my credit card information to pay the balance owed. “No the office will be in contact with you.” Expecting a call, I instead received an alert from my bank app within the hour that the balance owed was being taken from my checking account --- the same one I paid the deposit from. A nice last surprise from this company. This company provides a good product. Their competitors are few, which they well know. That may explain why their “after the sale” process consistently demonstrated they prioritize making the sale over the total experience of their customers.
Knowledgeable sales person. Very polite and listens to the needs of the customer.
I got a great deal on quality windows. The customer service was superb! The 50 year warranty is unheard of! I will definitely use them again.
According to TrustPlane, Thompson Creek Window Company has a 3.9/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/thompsoncreek-com
