Extremely disappointed
I had an extremely disappointing experience. It took approximately one and a half months for my order to be prepared and shipped. In addition, I paid for expedited UPS/FedEx (2–3 day) shipping, yet the package was scheduled to be sent via USPS and was arriving in 10 days. Meaning I am going to receive my orders a few days before the wedding. The long production delay, combined with the failure to use the shipping method I paid for, is unacceptable.Extremely stressed and disappointed. I wish I never ordered from them!Unfortunately, I cannot recommend Sola Wood Flowers based on this experience. If you are prepared to wait several months and do not mind waiting until the last minute, you may proceed; otherwise, I would suggest considering other options.
Mitra Nasimi
Don't Expect Sunflowers to be Yellow!!!
I placed an order in January for the Sunflower Daze bouquet (check it out on their page) and I ordered custom colors for the arrangement. I even paid extra for them to build it for me because I wanted it perfect. Sunflowers were my mother's favorite and since she is no longer with us, it was my way of having a part of her with me. While I did receive my order, my sunflowers were ivory!!! I contacted customer service and was informed that the colors on the website are for demonstration purposes only and that my custom colors were used. I reminded here that I ordered the Sunflower Bouquet and while I customized the remaining flowers in the bouquet, any reasonable person would expect the sunflowers to be yellow...it's the sunflower bouquet. Instead of honoring their policy of "DEDICATED TO SATISFACTION If you're not 100% happy with your purchase, we'll work with you to make it right," she began to argue with me...to the point were I stated that I would just have to dispute it with my bank!!! I then attempted to leave a review on the page just so that future brides will know that #SunflowerDaze does not mean you will get yellow sunflowers...I wish someone had informed me, but customers cannot leave reviews on the page. It appears that the company cherry pick reviews that are only favorable to them!!!! A google search revealed true reviews and I caution every bride to read them before purchasing. The company is not honorable and you will not be satisfied with their customer service. They do not care about the customer; this one of example of many clearly shows.
Keisha Townes
Not what I ordered/damaged/customer service sucks
Unfortunately, my experience mirrors a lot of others here. I placed an order on December 27th/2025 for a medium bridal bouquet - and had them assemble it for me. In the order form youre given 5 color choices. I chose three of one specific color (black) because I wanted the majority of the bouquet to be black. And then with the remaining 2 choices I added gray and burgundy. Hoping they would basically be accent colors (2/5 of the bouquet). I FINALLY received my order today (February 3rd/2026), opened it up and first thing I noticed was that the 3 colors were all in there in equal numbers. So NOT majority black like i ordered. Second thing I noticed was nearly all the flowers that were closest to the top of the box are damaged. Broken, paint missing etc. Now.. I think with some time and patience I could fix these up good enough that you wouldn't notice. But still, I didnt want more work to do. I also noticed that the extra $10 I paid for the vibrant dye (or whatever they call it) went to waste. They used the same dye i would have gotten had i not paid the extra fee. I sent a text msg to customer support asking about these issues. Their response was to do what I had already explained I did on the initial order (fill 3 color options in with the same color), showing they either didnt read, or didnt understand what i wrote. When I told them I had done that already and got what I got. They then said to just order flowers separately and build it myself. So.. no apology for THEIR screw up. No help with fixing it. No nothing. Just getting told to order more and try again. Not happy about that. Id save your money and go elsewhere. I do have an aside point to anyone still wanting to risk it though... I didn't get what I ordered, they were damaged and customer service sucks. But I have to say, even still, the flowers are very pretty. Ill likely just put them in a vase on my kitchen table. Im just really disappointed that I'm back to square one with my bridal bouquet with the deadline looming. And out nearly $100 (CAD).
Kay
I ordered the free sample because I was looking to buy for a wedding…
I ordered the free sample because I wanted to see the quality before ordering for a wedding. Paid only the shipping, Never received the product but they won't refund me the shipping because they said it shipped. They are aware that I never received the product because on the shipping it shows I never received. If you need them for a wedding, go elsewhere. If I can't get the samples, how will it be for orders?
lori ward
Beautiful flowers!
Beautiful flowers! I ordered 200 flowers (random assortment)and stems, 100 of them raw, along with 50 pre-dyed in wheat and another pre-dyed 50 in blue. Also ordered pre-arranged flowers to attach to an arch. They arrived on time, in tact, with the colors as expected. It was very simple to glue to the stems, and they provide easy to follow video instructions on the website. And they will last! Suggest: #1 getting free samples beforehand to ensure the color is what you want #2 researching the website for information #3 when ordering, adding the option to soften the flowers (makes it easier to attach the stems). Very pleased with the outcome and HIGHLY recommend!
Mary Anderson
ZERO STARS
ZERO STARSDo not order from Sola Wood Flowers. This company is unreliable at best and dishonest at worst.I ordered 3” Classic Daisy flowers and my order confirmation was correct. When my order arrived on January 20, I instead received 1.5” Autumn Sunflowers — a completely different product.The flowers were packaged in plastic bags grouped by 20, and each bag was labeled “Autumn Sunflower,” with the name crossed out using black Sharpie. This was not a simple mistake or mislabeling — it appeared to be a deliberate attempt to hide that the wrong flowers were sent.They advertise 2-day shipping, yet I placed my order on January 8 and didn’t receive anything until January 20.Customer service was just as bad. I called twice, waited roughly 20 minutes each time, and was sent to voicemail. When they finally responded by email, they misrepresented the issue as “missing items,” even though the problem was clearly that they sent the wrong product.After this experience, I checked the Better Business Bureau. According to the BBB (screenshot available), Sola Wood Flowers is not accredited, has an F rating, and shows over 150 complaints, with 148 marked as failures to respond. Unfortunately, my experience fits that pattern exactly.This was a time-sensitive order, and instead of accountability, transparency, or urgency, I experienced delays, deflection, and what felt like intentional deception. Based on this experience, I would not trust this company with any important or deadline-driven order.Save yourself the stress and shop elsewhere.
Alyssa Larsen
Terrible company and customer service
Terrible company and customer service. Received poor quality products with broken flowers and a bouquet that looked nothing as described. Chair decor looked like something from dollar tree. Missing table runner. Broken flowers revived for cake topper and customer service has done nothing but run me around in circles. They said no returns after 15 days but it took me almost 6 weeks to even get the crappy product. They have an F and terrible reviews on the BBB too
Tamara Emerson
Absolutely would not recommend
Absolutely would not recommendIf I could leave 0 I would I ordered a bouquet early October for my wedding at the end of Oct no where did it say it would take over two weeks in fact it said fast shipping which is why I ordered. I got an email from them 2 weeks later that said they would start working on my flowers and I would get it by October 31st I immediately messaged them which mind you is ridiculous in itself it took them several days to respond. I told them to cancel my order as my wedding was October 26th and the flowers would be useless. I paid 170.96 for my bouquet and two diy ones they told me since they started working on my flowers they could t cancel my order!!!! If I would have known it would take nearly two weeks for them to even start working on my order I would have never ordered their website should have in big words shipping is not fast it will be a month before you get your custom order!! Now I'm 2.5 months later trying to dispute the charge and to make it worse I paid in full and they took another 43 dollars out and said I owe on affirm even though my bank account shows I already paid. I'm so livid right now, I've literally never experienced this horrible of customer service I've never disputed anything in my life. My wedding was supposed to be happy and I shouldn't have had to stress about my flowers and the whole time I scrambling trying to find another bouquet when I already paid 170 I had to spend more money I didn't have because I already reached my budget for my wedding!! I do not recommend anyone buy from them unless you want shitty service and a company who doesn't put customers first and make it right
Selena Cook
DO NOT ORDER!!!
DO NOT ORDER!!!! My order never shipped (tracking shows still at facility and not picked up). Customer Service won’t give me a refund, only a credit plus 10% which will not even get me my original order because they won’t honor the sale prices when my order was placed on 11/11/25. Terrible customer service and now I have to dispute the charges with my credit card company.
Bree Eichler
I’m extremely disappointed with this…
I’m extremely disappointed with this company. I placed an order for my wedding over the weekend—when they weren’t even open—and emailed moments after placing it to request a few changes. Instead of helping, I was told the order was “already in production.” How is that even possible? This was a DIY order, meaning someone actually has to prepare it, and the business was closed the entire time. The explanation makes absolutely no sense.I was simply trying to add items for my wedding, and instead of receiving understanding or assistance, I was met with zero flexibility and poor customer service. Rather than acknowledging the timing or making any effort to help, they gave an excuse that doesn’t add up at all.This is not how you treat customers—especially those ordering for something as important as a wedding. I will be disputing the charge with my credit card company, and future customers should think twice before ordering.
Laurie Stark
DO NOT BUY
DO NOT BUY. They turned off google reviews and leave only 5 star ratings on their sites and push out fake ads. Granted I impulse purchased quickly, but i spent $100 for $25 worth of Michaels products and a crafts project with no way to return. If i wanted a kids craft project i would have gone down the street, i wanted professional, nice flowers for the wedding - what an epic waste of money. Their overhead is insane
Alicia Marie Phillips
No flowers for my wedding
My flowers didn’t arrive for my wedding. I asked for a refund and they refused. I had paid for fast, 3 day shipping and over 2 weeks later, still nothing. Do NOT use this company!
Taylor
I loved all my flowers!
I loved all my flowers once I received them. They were beautiful, soft, vibrant and everything I wanted.
Melissa
Horrible Quality- Worse Customer Service
Fake and unrealistic product looks nothing like the photos. This company messed up my order twice and I had to pay for their mistake. The flowers came damaged and when I contacted them for a refund I was only met with contempt. It’s ten days until my event and all they are replying with are excuses about mistakes on their end. I don’t know how this company is still in business. Their contact email is disconnected and their phone waiting times are obscure. DO NOT WASTE YOUR TIME & MONEY!! Extremely misleading advertising and unwarranted guarantees. $400 down the drain to denied money based off of “illustrations.”
Morgan Burkett
buyer beware
Probably the worst customer service I have ever received. I placed my order July 30. The order was delivered September 9. Are you busy wedding planning time I did not get a chance to look through the delivery until September 30. After reviewing my order, i discovered I did not receive all of the items or possibly received incorrect items. Many of the flowers and prepared bouquets were smashed and damaged. I reached out to customer service the evening of 9/30/25. (20 actual days after receipt, 17 working business days since they are closed Sundays) After a 45 minute hold, I was asked to send an email or text. Then was advised I had exceeded their 15 day policy. There has not been anyone request a full explanation of what the problem with my order is or what possible resolution would be. The only response I can get is you are over 15 days so it’s not our problem. What a fabulous way for them to build repeat customers. At this point I have only ordered half of the flowers I needed. I may just chalk it up to a loss and go in a completely different direction Disposing of the flowers purchased from sola and starting a new elsewhere. Reviewing options and going to contact my credit card company to see if I can request a refund since what I ordered was not delivered.
Shelly Kaye Piper
WARNING - SOLA WOOD FLOWERS
My best friend paid $150 for her bridal bouquet, and they literally smell like rotten fish and urine. They told her that they should just smell musty and to let it sit out. Well, it's been sitting out 3 weeks in the garage, and the smell hasn't gotten any betterAfter we updated them telling them the smell was still terrible and she couldn't walk with these on her Wedding day without smelling terrible, they only offered to cover priority shipping for her and she could order a new bouquet at full price.No discounts no refund no replacement. They hide all the negative reviews and comments.
Leslie Jones
Wild Style Romance Bridal Bouquet FAIL
Ordered the Wild Style Romance Bridal Bouquet in the Build It For Me option. The bouquet arrived damaged and did not match the picture. After a lengthy email exchange where I sought to return the item for a refund because the quality was lacking and the item did not match the advertised picture, I was told they don't do refunds and could remake the bouquet but couldn't guarantee it would look like the bouquet advertised as those are for "inspiration only" which is crap - how would anyone order anything with any degree of confidence if the photo is for inspiration only? I reluctantly agreed to them shipping a replacement which the Customer Service rep assured me they'd personally see that it was better quality and more closely resembled the advertised product. NOPE! A completely smooshed flat pancake bouquet arrived with an even more damaged front flower and still not matching the photo they advertised! Can't even leave a review on their site to let others know how awful this company is...what a joke!
Rae
Horrible customer service
Horrible customer service, they say 24 hrs , nope only 10 working hours if they even get to phone or text. You can’t get anything done once they get your money
Barbara Shafik
Buy at your own risk
When I saw the DIY option on the order page, I thought it meant assembling the bouquet once it arrives. Only to find that they send a bunch of raw wood flowers and a few bottles of paint and you will have to dye the flowers yourself. Who on earth has time to be dyeing flowers while in the midst of planning a wedding? The worst part is that it took 3 weeks to be delivered and they DO NOT offer refunds or returns. Absolutely the worst purchase I have made in a long time
KE
Buyer Beware!
I placed my order in May 2025. It didn't arrive until July, and the products were damaged and subpar. When I told the business about the issue, they offered me little to no restitution. I then reminded them that I paid extra for their product protection, and I was finally told they would replace the damaged items. They assured me it would be processed quickly with expedited shipping. I was first told my replacement order would ship July 11th. That didn't happen.I was then told my order would ship July 21st. That didn't happen.Their "customer service" has gotten less and less responsive, and each response offers the same generic response, "sorry for the delay, we appreciate your patience," blah blah blah.They are offering no further information. They are not standing behind their product, or their word.
Shayna West
