Parts request
Two of the kickstand bolts had vibrated loose and fell off. Customer service was responsive to my parts requests and did not charge for the parts. Thank you Freesky for a good experience. Todd
Todd
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FREESKY eBike
4.850 reviews
Last reviewed: Feb 28, 2026Do you agree with FREESKY eBike's TrustScore? Voice your opinion today and hear what 371 customers have already said.
freeskycycle.comMember since Mar 2026
FREESKY eBike is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Well I definitely made a friend along…
Well I definitely made a friend along the way. I've been working with Jacob for a while now because of a twist throttle issue. What great line of communication he had with me especially being over halfway around the world. I was a bit frustrated but never stressed because I knew that we would figure this out and he had my back all the way through, which he did. This bike is the best bike out there for the money bar none. Thank you so much Jacob you are the man!
Sum Drummer
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Best Value E-Bike
Ordered the Swift Horse Pro Ebike as an early Christmas gift for myself, and I am very pleased with my purchase. The bike arrived quickly and was easy to assemble. I have been riding the bike every weekend for the past few months, and I can say it is fun to ride, comfortable, has plenty of range for long rides, and is also very fast. I reached out to support about 4 weeks after my purchase with some questions, and they were courteous and quickly addressed my concerns (Carl was great). I would highly recommend Freesky Ebikes to anyone in the market for an electric bicycle.
Joe Palumbo
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I bought the wild cat in November
I bought the wild cat in November. Love the bike. I've put 600 miles on it now,no problems.
JOHN
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Fantastic customer service great product
Fantastic customer service great quality bike so far super happy with my purchase and hope to get thousands of miles of enjoyment thanks freesky
Brian Schollenberg
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Great Bike - Even for a big guy
I’m now in my mid 60’s and am a big guy at 6’4” and 18 stone but I am still pretty fit and have cycled all my life. I have toured the highlands on cycle trips and want to continue riding, but with a little less effort. My friend recently bought a similar bike for £3k but it has less power and much less range than the FREESKY RANGER which was virtually a third of the cost at £1199. I thought I’d struggle to find a good bike at a reasonable price because of my size and ALL bike shops I enquired with wanted too much money, This bike seemed too good to be true but I ordered it anyway.PACKAGING:- A big heavy box arrived and it really needs two people to unpack but I managed on my own in 30 minutes. It took a further 40 minutes to assemble ( you require to remove the brake lever to fit the horn/ throttle unit) All tools and a manual are provided. Unfortunately my controller unit had come apart in transit so I emailed seller who apologised and posted a replacement immediately.PERFORMANCE:- I was concerned my size would reduce enjoyment but not at all… it is superb. Five PAS settings and 7 manual gears are all you need and you quickly find a setting to suit you. Steep up hills become downhills, it is brilliant, UK road legal PSA speed is 25km/h but one switch on the control pad can override that, so you can really power the bike ( in a safe environment ) Lights come on automatically and the indicators are very useful for safety.Everything is so easy to operate and I would be confident of going on a 100km PAS run without exhausting the battery. (If I were only 12 stone) However I do appreciate that I won't achieve that but I did achieve 60 km before the battery level dropped to one bar. This machine is heavy if you push it in and out of a shed but there is a push mode button to assist and a very sturdy stand. I have already taken it onto mud, snow and ice and quickly realised how stable this bike is. I have fallen off my old bike several times due to ice but I felt really safe on this.Note:- If you run constantly on TWO motor mode and unrestricted speed control, you will probably lose half your range capability but single motor is more than enough for most runs.CHARGING:- It comes with a charger and I reckon 6 -8 hours from 0 to full charge. The display clearly shows charge and power status along with speed and distance. I HAVE REACHED 60 km/h on a safe road descent and climbed steep hills easily without battery suddenly depleting, which was a potential fear. I purchased a battery storage bag for safety issues as I store the bike in a large shed. (That's just me being cautious). I also purchased a battery cover for when in use. I did get a rear wheel puncture whilst unavoidably travelling through a freshly cut section of really thick Hawthorn bushes. However, I managed to change the tube quite quickly. (There is one cable to disconnect and a few cable ties to cut before removing the wheel but the Fat tyres can be removed and replaced easily without tyre levers)There is nothing else to say about this wonderful bike other than it has given me a new lease of life for fitness. You can give yourself a really good workout and rest when you want. You can go much further than you might have done previously, I laugh at steep hills now!!CUSTOMER SERVICE:- Immediate and excellent response to my issue. I can’t praise the seller high enough,If you are thinking about going to a cycle shop for an E-bike… I would advise, for price and qualitySIMPLY BUY THIS !Paul Greig.
paul Greig
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We’re thrilled with the Freesky Wildcat…
We’re thrilled with the Freesky Wildcat e‑bike we bought for our daughter. It’s powerful, smooth, and well‑built, with great battery life and a comfortable ride. She loves it, and it’s been an excellent value and a fantastic purchase overall.
Donald G.
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My Freesky Wildcat has been a great…
My Freesky Wildcat has been a great purchase & have really enjoyed it so far. It has been very reliable & 100% problem free. Would definitely purchase again.
Chad F.
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Great Customer Support for my Eurostar
Working with Customer Support for my Eurostyle is very helpful. They earnestly try and help their customers.
Eric Haya
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Purchased 2 Freesky Swifthorse PRO…
Purchased 2 Freesky Swifthorse PRO e-bikes in 2025. Lots of power and nice smooth ride. Gets up hills with ease and battery power is fantastic. Had an issue with digital screen and Freesky sent out replacement right away. Easy to contact for any warranty issues. Would definitely recommend Freesky to anyone looking to purchase a solid well built e-bike at a very good price
Kevin
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The bikes from FreeSky are satisfying
The bikes from FreeSky are satisfying. Just bought my 3rd bike from them. Worth recommending to people!
Olek. Shev.
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Ranger air m-540
I got the new ranger air m-540, it's a great deal for what you get. The acceleration and torque do very well for riding in town, grass and climbing hills. The suspension is comfortable and the baterie give a serious distance of travel. I'm very happy of this bike and i recommend it whit solid 4/5.
Carl Paquette
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Free sky Ebike excellent
Very pleased with the bike and they’re after sales service with Clint is 2nd to None wouldn’t hesitate to recommend the Bikes to my friends and family
Richard Corking
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So happy with our bikes from Freesky
So happy with our bikes from Freesky. Highly recommend. Thank you Horlan
Jen
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My new Freesky Alaska is a great ebike
My new Freesky Alaska is a great ebike. It is smooth, quick, and feels very solidly built. Horlan from customer service is attentive and makes sure you are happy with your purchase.
elsonyoungyahoo.com
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Good value ebike
Have been very happy with this ebike, just bought by second one, it goes the distance it says, good speed, never had any issues, I got hit by a car on my first bike, and it still worked with no issues after I got out of the hospital. Very safe purchase.
Bill Wheeler
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I love my free sky warrior pro
I love my free sky warrior pro! She is super fast, I got the green one. We go on lots of rides together. Her dual motors are awesome and also with her dual shocks we go everywhere and anywhere!
Jason
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Great bike!
We bought the Freesky 4000W Dual Motor Electric Bike as a Christmas gift for our teenage son, and it brought him so much joy! The bike is sturdy, comfortable, and incredibly speedy. When we had a few questions and needed a replacement for a bent fender, their customer service was absolutely wonderful! Daisy from their team was fantastic! If you're in the market for an e-bike, I highly recommend this one!
M. O'Callaghan-Cassidy
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Disappointing Experience Overall
I had high expectations, but unfortunately the overall experience did not meet them communication was slow and the product quality was not what I expected for the price. Because of this I wouldn't feel confident recommending this to other.
STONE
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Very bad experience with FREE SKY…
Very bad experience with FREE SKY eBike. Quality was not good. Avoid this.
Ser Richard
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According to TrustPlane, FREESKY eBike has a 4.8/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/freeskycycle-com