Beautiful rug.....had to wait to open…
Beautiful rug.....had to wait to open and place on floor since we were moving. Rug arrive quickly and was packaged well upon delivery. Thank you!
Mimi
Was this helpful?
Fine Rug Collection
4.250 reviews
Last reviewed: Dec 24, 2025Do you agree with Fine Rug Collection's TrustScore? Voice your opinion today and hear what 411 customers have already said.
finerugcollection.comMember since Mar 2026
Fine Rug Collection is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed December 24, 2025.
Customer Reviews
Write a ReviewFilter:
50 reviews
Timely delivery
Timely delivery, protective packaging, and item as described!
Kay Squared
Was this helpful?
Beautiful rug
Great presentation of rugs online with a very helpful video. Quick shipment and rug is perfect! Excellent condition. I would purchase here again!
Gregory
Was this helpful?
Beautiful rug
Beautiful rug, excellent service, amazing price
Matthew Smith
Was this helpful?
superb experience
Over the last 8 years, we have bought several rugs from Fine Rug Collection; different sizes and styles. The rugs are of highest quality, shipping is superfast and customer service is excellent--all round amazing experience each time.
Leela
Was this helpful?
Beautiful rugs at a reasonable price
Beautiful rugs at a reasonable price. Quality craftsmanship Brilliant colors Very artistic tribe identity
Richard Carroll
Was this helpful?
Love the rug
Love the rug
Nancy J Chandler
Was this helpful?
Great price
Great price, free shipping, good value.
Brian
Was this helpful?
Easy to buy
Easy to buy, quick delivery and quality all rolled up into one!!! Thank you
Sandra S
Was this helpful?
This is my second purchase from Fine…
This is my second purchase from Fine Rug Collection. The rugs are beautiful and well represented on the website. Excellent quality and value. Don't hesitate.
Ellen M.
Was this helpful?
Rug is beautiful
Rug is beautiful, arrived in a timely manner, professionally wrapped. We couldn’t be happier.
Lisa Strait
Was this helpful?
I doubt if they exist?!
No customer service. Company doesn’t respond back at all. Pls do not purchase.
Disappointed customer
Was this helpful?
Never received my order
I ordered 2 rugs, but they only received one. Has sent multiple emails requesting an update, but never received a response. Very disappointing as this was my 3rd purchase, but looks like the last one
Milaz
Was this helpful?
NOT received my rug
I have NOT received my rug yet so I cannot give you anything else in my review. So it is up to Fine Rug Collection to determine the whereabouts of my rug.
j. leblanc
Was this helpful?
Perfect transaction and deal
Easy website, could track the delivery, and the rug is absolutely gorgeous, and at an unbelievably nice price. This was a wonderful experience and the rug is perfect. Thank you so much.
Nancy Rudolph
Was this helpful?
My rug arrived as promised but it has a…
My rug arrived as promised but it has a terrible odor. It stinks so bad that I have had to leave it outside on the porch. I have tried to contact the company to send it back but no one answers my email or my phone calls. The site says free returns but how to do it? Don’t be duped by the low prices.
Dorothy Joiner
Was this helpful?
Great Product
Fast, free delivery service. The rug was packaged and protected really well. It was better than the pictures.
Scott Nicholas
Was this helpful?
This is my second rug from Fine Rug…
This is my second rug from Fine Rug Collection. Honestly the best quality and most beautiful rugs. It was informed when it knowing shipped, that it was in route and given estimated delivery. As soon as it was delivered I was notified. Thank you for your excellent customer service.
Mike Waldrep
Was this helpful?
Delivered in a timely manner .
Delivered in a timely manner .Colors are beautiful,Thought it would be a bit thicker though
Sheila Keith
Was this helpful?
Great rug…super helpful employees.
Great rug…super helpful employees.
Jill Settera
Was this helpful?
Cite this page
According to TrustPlane, Fine Rug Collection has a 4.2/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/finerugcollection-com