Service excellent
Service excellent. Install and ease of the transaction helped in making the decision to use FDW in Crystal Lake. All expectations met!! Will recommend to everyone!
VICKIE
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FDW Carpet One Floor & Home
4.919 reviews
Last reviewed: Sep 29, 2018Do you agree with FDW Carpet One Floor & Home's TrustScore? Voice your opinion today and hear what 19 customers have already said.
fdwcarpetonecrystallake.comMember since Mar 2026
FDW Carpet One Floor & Home is an online company. Based on 19 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed September 29, 2018.
Customer Reviews
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19 reviews
Flawless!!
From the beginning to the end of project FDW did a great job. Ashley was phenomenal in helping us pick out the right style of carpet to the perfect color. She came onsite to see and measure and again everything was spot on. The job amounted to just over 1,000 square feet and required a lot of furniture moves. The crew of 3 did an amazing job and never sat around. It took just under 5 hours and included lots of detail work and stairs. It all came out flawless. Would I use FDW again?Absolutely! Very high quality job. Thank you.
Esther & Pete
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Great job
Great job. Cleaned up after themselves. Very polite group of guys. I would recommend this company.
Bill Miller
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Ashley and Brian were Excelllent to…
Ashley and Brian were Excelllent to work with!!They were very friendly and knowledgeable on our carpeting purchase! Install Crew Excellent as well!Highly recommended!Thanks Again!!
Brian
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Top customer service carpet and flooring store
I have been a customer for years now, and highly recommend FDW Carpet One Floor & Home without hesitation. They've installed both wood floors and carpet throughout my home and I couldn't be more pleased. Both Ashley and Brian are a pleasure to work with, always available to answer my questions and provide flooring advice. I recently had to replace some carpeting quickly, so I called them up, Brian came out to measure and I had my carpet installed within the week. Additionally, their installers are very professional, do a great job, and always leave my home spotless.
Laura P
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The best quality
The best quality, design and service you can find in the NW suburbs!
Lisa & Eric
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The crew was great!
The crew was great! Very helpful in moving some furniture to make it easier. The carpet looks great. Only thing to make it even better would be to better vacuum up the areas around the baseboards, as I had to follow up with vacuuming each room so that all the small pieces leftover from the trimming would be gone. Overall a job well done!
Liz & Kevin
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Very professional
Very professional, customer satisfaction is paramount.
Linda & Chuck
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Excellent staff and product
Excellent staff and product
Nancie
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From the purchase in store to the …
From the purchase in store to the installation - everyone was super friendly and easy to work with. The installers were here for 12 hours installing carpet in 4 bedrooms, a hallway and stairs. They moved furniture with caution and care. The only complaint - they put the master bed back together backwards - no one's perfect.
kzastrow
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We were very pleased with the overall …
We were very pleased with the overall experience. From sale to installation, everything went smooth.
Tom
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We were very pleased with our …
We were very pleased with our experience. From sales to installation, FDW Carpet One staff was friendly, easy to work with and made for a seamless process. Quality of product is excellent and we will continue to use them for flooring needs in the future.
Amanda & Tim
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We were very happy with the carpet …
We were very happy with the carpet selection, the prices and the installation. We did our whole house and the installers moved furniture around to get it done in 2 days. Wonderful!
amitchell
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Everyone from the time I walked in the …
Everyone from the time I walked in the store was terrific. Salespeople and installers great. I highly recommend them.
CYNTHIA
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Last minute carpet needed
I needed a bedroom carpet replaced fast! I went into the store 30 minutes before closing time, found a remant that would work, and was able to have it delivered and installed the day after! The installers were great and did a fantastic job! I would highly recommend them!
MT
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Outstanding overall experience
Ashley was extremely helpful and made the whole process very desirable. The prices were very competitive also!
GINA & DAVE
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So much to choose from
Recommended
KIM
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great product
Great product and installers and great sales lady who was very helpful at the store and in our home. Will recommend you to our neighbors and friends. Every visitor to our home LOVES the new wood flooring We feel like we at living in a new home THANKS to everyone GOD BLESS
LORAINE & JOHN
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Simply The Best!!!!!
Wonderful selections and wonderful people assisting you with your choices! Ashley is such a professional, and warm and friendly to boot! You won't be disappointed!!!
Sandi & Tom
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According to TrustPlane, FDW Carpet One Floor & Home has a 4.9/5 rating based on 19 verified reviews as of April 2026. Source: trustplane.app/company/fdwcarpetonecrystallake-com