Went to look at outdoor furniture due to a friend’s recommendation. Found potentially hazardous mold on the display. I let an associate know but was told they had already informed corporate but were made to “clean” it and put it on display anyway. Was also informed that despite staff protests furniture that was found with a rodent nest in the box was also “cleaned” and displayed for sale. I promptly left the store.
Went to look at outdoor furniture due to a friend’s recommendation. Found potentially hazardous mold on the display. I let an associate know but was told they had already informed corporate but were made to “clean” it and put it on display anyway. Was also informed that despite staff protests furniture that was found with a rodent nest in the box was also “cleaned” and displayed for sale. I promptly left the store.
the site offers free shipping on orders over $49 EXCEPT for online only items??? So customer service can't tell you which items apply or not. They barely speak english and take forever to answer a question. They typically have children or babies making noise in the background. Is that the best they can do. What a crock! I used to love the store. Not anymore and most of their stuff is way over priced now.
the site offers free shipping on orders over $49 EXCEPT for online only items??? So customer service can't tell you which items apply or not. They barely speak english and take forever to answer a question. They typically have children or babies making noise in the background. Is that the best they can do. What a crock! I used to love the store. Not anymore and most of their stuff is way over priced now.
I had to have a Christmas tree on display - not for sale - Riley the sales associate and Mimi the store manager made it possible for me to purchase this beautiful tree....the compliments were INCREDIBLE - thank you again for everything
I had to have a Christmas tree on display - not for sale - Riley the sales associate and Mimi the store manager made it possible for me to purchase this beautiful tree....the compliments were INCREDIBLE - thank you again for everything
I wish I could give them 0 stars. Awful! Their website is glitchy and it took my rewards and when they promised to put them back they didn't and they won't even let you speak to a supervisor even asking 5 times. Awful experience! Don't ever get their card.
I wish I could give them 0 stars. Awful! Their website is glitchy and it took my rewards and when they promised to put them back they didn't and they won't even let you speak to a supervisor even asking 5 times. Awful experience! Don't ever get their card.
We ordered an easy chair we saw in store online the next day after considering it overnight. We then went to the store to pick it up. Even though there was one on the floor and the cashier said there was one in back as well, they wouldn't let us pick it up. They said we had to wait for a follow-up email saying it was ready for pick-up. I explained that online it said the store only had one in stock, that other people were looking at it and there was already a hold on my credit card, so we would like to take it home with us. They refused. Two days later we were sent an email that said "This is embarrassing, but it happens. The chair you ordered is no longer available. The good news is the hold on your credit card will be released within 72 hours." No apology. No offer to make it right. And the wording implying getting our money back within three days as "good news" was the icing on the cake. When we wrote in, they offered a 20% coupon IF we submitted a bunch of information to them, instead of just sending it in the response email. I then did a bunch of research about the company and their policies online, which are mostly very negative, including an article from former employees that said that if any furniture they intended to sell had any flaws they required their employees to break it before throwing it out. Wow. I'm done buying stuff from this company.
We ordered an easy chair we saw in store online the next day after considering it overnight. We then went to the store to pick it up. Even though there was one on the floor and the cashier said there was one in back as well, they wouldn't let us pick it up. They said we had to wait for a follow-up email saying it was ready for pick-up. I explained that online it said the store only had one in stock, that other people were looking at it and there was already a hold on my credit card, so we would like to take it home with us. They refused. Two days later we were sent an email that said "This is embarrassing, but it happens. The chair you ordered is no longer available. The good news is the hold on your credit card will be released within 72 hours." No apology. No offer to make it right. And the wording implying getting our money back within three days as "good news" was the icing on the cake. When we wrote in, they offered a 20% coupon IF we submitted a bunch of information to them, instead of just sending it in the response email. I then did a bunch of research about the company and their policies online, which are mostly very negative, including an article from former employees that said that if any furniture they intended to sell had any flaws they required their employees to break it before throwing it out. Wow. I'm done buying stuff from this company.
I received an item from World Market as a Christmas gift and went to the San Mateo CA location to exchange it for other items. The item was CLEARLY marked World Market with the SKU and price on it, and even though it was within 30 days of Christmas, they refused to accept it back without proof of purchase. I didn't get a gift receipt along with the item and even though I intended to get other things from World Market in exchange, they refused to take it back without proof of purchase. I took this policy as an inference that I stole it from them.
I received an item from World Market as a Christmas gift and went to the San Mateo CA location to exchange it for other items. The item was CLEARLY marked World Market with the SKU and price on it, and even though it was within 30 days of Christmas, they refused to accept it back without proof of purchase. I didn't get a gift receipt along with the item and even though I intended to get other things from World Market in exchange, they refused to take it back without proof of purchase. I took this policy as an inference that I stole it from them.
Buy in store only-the overseas online order customer service is awful. I ordered $850 worth of decor to stage a room in my home. One item was very damaged from being jammed into a tiny box and I contacted customer service for a replacement. I returned the damaged item via their label but they never sent me a replacement. I contacted their customer service about 3 wks later and asked again for the replacement. They ignored me, issued a refund immediately (which I probably wouldn't have received at all without contacting them so that's pretty shady)....they said they couldn't send me a replacement bc they had already given me a refund. I told them MULTIPLE times I just wanted a replacement. I then asked for a supervisor who said they would ship a replacement. I have no idea if that will actually happen given what I've experienced so far. If you shop, make sure it's in store. It's not worth the headache to deal with them over a return or a damaged item.
Buy in store only-the overseas online order customer service is awful. I ordered $850 worth of decor to stage a room in my home. One item was very damaged from being jammed into a tiny box and I contacted customer service for a replacement. I returned the damaged item via their label but they never sent me a replacement. I contacted their customer service about 3 wks later and asked again for the replacement. They ignored me, issued a refund immediately (which I probably wouldn't have received at all without contacting them so that's pretty shady)....they said they couldn't send me a replacement bc they had already given me a refund. I told them MULTIPLE times I just wanted a replacement. I then asked for a supervisor who said they would ship a replacement. I have no idea if that will actually happen given what I've experienced so far. If you shop, make sure it's in store. It's not worth the headache to deal with them over a return or a damaged item.
I placed a store pickup order with Cost Plus World Market after receiving repeated email and SMS promotions advertising 10% off for store pickup. The messaging strongly implied same-day or near-immediate pickup. Based on that, I placed and paid for my order.The order was confirmed and charged, but I never received a “ready for pickup” notice. Around 4:30 PM, I called the Oakland store. After finally reaching someone, they looked for the order, could not find it, and told me they would fulfill it and to wait for the email.At 6 PM, I contacted customer support with my order number. Shortly before the store closed, I received a response from customer service stating that store pickup can take up to 72 hours.That is absolutely not what was advertised. If I had been told upfront that pickup could take three days, I would never have placed the order. Advertising store pickup without clearly disclosing a 72-hour delay is misleading at best and deceptive at worst.I have also repeatedly asked to be removed from their email list, which has not been respected.At this point, I just hope getting a refund is straightforward. I was charged under false pretenses, and the experience has completely eroded my trust in this company.
I placed a store pickup order with Cost Plus World Market after receiving repeated email and SMS promotions advertising 10% off for store pickup. The messaging strongly implied same-day or near-immediate pickup. Based on that, I placed and paid for my order.The order was confirmed and charged, but I never received a “ready for pickup” notice. Around 4:30 PM, I called the Oakland store. After finally reaching someone, they looked for the order, could not find it, and told me they would fulfill it and to wait for the email.At 6 PM, I contacted customer support with my order number. Shortly before the store closed, I received a response from customer service stating that store pickup can take up to 72 hours.That is absolutely not what was advertised. If I had been told upfront that pickup could take three days, I would never have placed the order. Advertising store pickup without clearly disclosing a 72-hour delay is misleading at best and deceptive at worst.I have also repeatedly asked to be removed from their email list, which has not been respected.At this point, I just hope getting a refund is straightforward. I was charged under false pretenses, and the experience has completely eroded my trust in this company.
How hard it is to ship a gift card. I bought a gift card on 12/ 7 and it still has not arrived on 12/23. They say it will be here on the 24th. YOU SUCK. I WILL NEVER ORDER FROM YOU AGAIN!!!
How hard it is to ship a gift card. I bought a gift card on 12/ 7 and it still has not arrived on 12/23. They say it will be here on the 24th. YOU SUCK. I WILL NEVER ORDER FROM YOU AGAIN!!!
Ordered some British cookies which were delivered today. Found out they all expire in 6 weeks. Pathetic that they feel dumping old stock on someone who was a loyal customer is perfectly acceptable. Last time using their online service!
Ordered some British cookies which were delivered today. Found out they all expire in 6 weeks. Pathetic that they feel dumping old stock on someone who was a loyal customer is perfectly acceptable. Last time using their online service!
