If there was 0 stars, i will give it 0. They receive your money and they block you to use it. Debit cards that decline all transactions, payments to people don’t work, transfer funds to you bank card doesn’t work. And on top of this incredible inefficiency, customer support doesn’t know anything about anything. They just say. “Sorry, try later.” A total screw up company
If you want burglars to know when you're not at home use venmo.
Venmo allows fraudulent transactions and does not reverse them through their dispute process therefore protecting the fraudsters. I will try once more by disputing my denial and then close my account and criticize Venmo in every conversation I have with anyone.
NO way to contact a live person or even find an email for a very simple question. Absolutely absurd and very seriously considering dropping them simply due to their customer service.
Account was frozen for a month, unable to access funds despite having money in the account
Very rude and even tho I put correct details there still said I put wrong details this is a email from them and there there say dozens of pounds which is wrong as I only ordered a necklace for my mum You filled in the wrong address yourself, which caused the package to be returned by the courier. You were wrong, and you yourself have a problem with your brain. The courier and we reminded you multiple times, yet you still did not provide the correct address to them. Your item is a custom-made product unique to you and cannot be resold. Your own mistake caused us to lose the cost of the item plus the shipping fees. Despite your own error, you actually initiated a chargeback? The fact that you filled it all in wrong shows you're an idiot; the courier and we reminded you multiple times, but you didn't correct it, showing you're a fool. And now you're initiating a chargeback, causing us to lose dozens of pounds for nothing, which shows you're a scammer. Consider these dozens of pounds as a gift for the funeral of your scammer family member.
I used my VENMO account to tip a service provider. People who want to use VENMO to pay another individual should be aware that your credit card company will categorize this as a cash transfer. The fee for a cash transfer at Capital One in 3% with A $10 MINIMUM. So I was charged $10 on a $30 transaction! I’ll be cancelling my VENMO account ASAP.
They froze my account for no apparent reason despite my identity being verified and no transactions for over a year, and customer service was unhelpful and rude, literally telling me to “have a nice day” and ending the call three words into my sentence along with no explanation for any slight reason my account would be getting suspended and then they permanently deleted it. won’t recommend and won’t be using again
I would give Venmo NEGATIVE stars if I could. I set up an account to purchase something from a swap group. Venmo auto-declined my payment, specifying possible fraud. The recipient had her husband's business Venmo send me an invoice instead and Venmo still would not process the payment. Although I linked both the bank account and the bank debit card and had over $30K in the account, Venmo system said I had no balance. I chatted and called their customer service several times and no agent could help me. I asked for a manager and none was available. They told me the manager would call me and no one called. I will NEVER recommend Venmo to anyone.
My daughter tried to set up a teen account and followed the online prompts and set it up. She has a job that involves having people pay her and she had two clients send money to her teen account. Then she found she couldn't access the money. When we contacted Venmo they said that she had to send the money back to them, and ask them to repay to a new account. But she can't access them, so she lost that money because of their poor instructions and stupid policies.
Paid not though friends and family should have been fully funded was not will not refund if there was a zero star I would put it here
Terrible experience with VenmoTrying to send money to a contact from my phone and app keeps blocking called customer service and they said they couldn’t help over ride system and asked me to try again adding another source of payment but still no luck
venmo just does not work. i used it a couple years ago just a couple times, but i could not get it to work this past week. it would not verify my bank, even though i could see the two deposits plain as day. can't speak to a human. i closed my account. lots of bad reviews. bye venmo!
Are Venmo's instructions even worse than their product? I don't know, because the instructions are so horribly wrong, I couldn't use the product. I asked: How do I add money? They answered: 1. Go to Me tab. 2. Tap Add Money. So I went to Me tab. Where I found nothing. No Add Money anywhere. I tapped every word everywhere on the Me tab. Not a thing about adding money. I went to all other tabs. Not a thing about adding money. I took my problem to three people who know tech, including the IT staff for my apt building--all were stumped. Can't add money means can't use Venmo. The End.
Considering new customers warning! Dont waste your time there is way more and way better cards and apps to go through besides this one its the worst on getting you your mobey back if you ever get scammed my husband got scammed on thos card witch by he way he use dont barley uses it they took the money I sent him in there witch was over $200 he called them and costumer service was a nightmare you already know the old sae o sonng n.dan that foreign you cant even understand BS. Then they keep you on the phone far 45 mins or more just to tell you they dont if they could get your money back and if so just for them to make a decision it's going to take 7 to 10 business days when they will let you know so so ppl if your using your banks for a business with alot money definitely do not want to go to use VENMO! Your money will not and I mean not be protected and think my husband never makes in line purchases or gives his debit # out then the app sucks every time I try to link my tryingyou debit carsd it always says error and thats not only me it happens to and its not a one time thing either because thats what there gonna respond back on this review lol its always the costumers fault never the business your complaining about just sayin
I recently had a buyer use their business account on Venmo to buy something I was selling online. The transaction immediately got paused because I did not have a business account and could not accept the payment. my account was frozen and so was the buyers until he sent an additional $500 to me since that was the policy for businesses apparently. In order for me to receive it I had to set up all my Venmo accounts as business accounts. I had no idea of how long or confusing this process would be when I called. The Venmo rep had me screen sharing, making transfers from credit cards to bogus bitcoin wallets, transferring money into one bank account from another back again. This whole process took 3 and a half hours! By the end I was swearing at him and he threatened to sue me if I didn't stop. They did a poor job of explaining the whole purpose and process and just expected me to follow their directions no matter how uncomfortable I was with them.
Well since I can't give zero Stars I have to give it a one I wouldn't even give it a one. Don't waste your time with this platform if you go to do the auto reload you're better off just leaving it in the original account that you had it in so you can spend it because they're going to hold your money 5 days or more telling you it'll be available such and such day and then when such and such day comes your money still not there when you could have had it if you had just left it in the original spot. Then they got this rude chat rep who claimed his name is Kant but he can't help you with anything he's just going to give you the runaround but the AI gives you which is another conversation in itself. Don't waste your time with this it'll add to your frustration and hold your money when you really need it I need gas like right now and they holding my money.MY MONEY!!!! So frustrated right now I have $100 to my name that I can't even get access to.
They put you through the ringer every time you try to login and then they keep your money unless you download their app. I strongly suggest not doing business with these oligarchs.
Venmo froze 2 payment sent as friends and family for work my moving company did for a woman who lied and said we never did the job. Complete lie and I provided Venmo with all the evidence that we did the work and the customer paid us via Venmo. Even writing "awesome movers" on one of the payments. Venmo did no investigation and automatically demanded I pay back the $1440 and now my account is frozen. Sorry not paying back for service rendered and paid for. Venmo is a joke. They don't protect their customers and lie about what qualifies to even claim a refund. They committed Fraud and wire fraud and broke the Rico act. Venmo needs to be shut down for illicit business practices.
If I could I wouldn't even leave 1 star. This company is breaking ground on how totally terrible a company can be. This review isn't out of anger, it's out of disbelief on how a company can be so terrible to their account holders and not give a damn. Money was taken out of my account on October 14th last year and it wasn't me. It got cleared up and I received my money back on December 24th. Glad you could get on it and clear it up Venmo, and so fast, not. Now they've even outdid themselves even more. I do work for a friend and she pays me on Venmo. This morning I received notice after notice that she disputing all her transactions. Now my account shows Venmo is holding over $3,600 in my account until this clears up. I talked to my friend and she had no idea what was going on. She looked at her account and it was suspended for fraud. She's called Venmo, talked to a manager and was told the same crap I was the last time I had an issue. We'll notify you by email on what we find. I had money in my account for my mortgage payment. I'm sure the mortgage company isn't going to wait for two months to get their payment. I know all this will be cleared up but I'm betting it will take another 2 months to do it. And their review team who no one can actually talk to seem to think everyone has so much money that it's ok to inconvenience them forever. Venmo goes way beyond how a company can show they have no respect and do not care about their customers in any way, shape, or form. PayPal should be so embarrassed to even be mentioned at anytime to have connections to Venmo. This is beyond belief how Venmo is ran.
