Slept on a T&N 4 different times and each time knew we needed to purchase one. Ordered 4 days ago and it arrives Monday. Had to contact customer service and spoke to Lucinda and she resolved my issues, promptly and graciously. I hope the rest of my experience matches this preview
Slept on a T&N 4 different times and each time knew we needed to purchase one. Ordered 4 days ago and it arrives Monday. Had to contact customer service and spoke to Lucinda and she resolved my issues, promptly and graciously. I hope the rest of my experience matches this preview
I purchased my Tuft & Needle mattress in June of 2025 (it's now Dec 2025) On vacation, I experienced some of the BEST sleep I've had at an air b&b. The owner told me it was a Tuft & Needle,so I knew I had to have one. I've slept amazing....for 5 months. I started noticing pain in my hips, neck & shoulders. I flipped my mattress, purchased new pillows & a box spring hoping those were the issues. NOPE. Nothing has helped. It's the mattress. I found out through research that Tuft & Needle sold their co. to Serta & the mattresses haven't been the same since. I am soo disappointed because I just spent $1k 6 mo ago for something that is causing me soo much pain. I dread bed time now.
I purchased my Tuft & Needle mattress in June of 2025 (it's now Dec 2025) On vacation, I experienced some of the BEST sleep I've had at an air b&b. The owner told me it was a Tuft & Needle,so I knew I had to have one. I've slept amazing....for 5 months. I started noticing pain in my hips, neck & shoulders. I flipped my mattress, purchased new pillows & a box spring hoping those were the issues. NOPE. Nothing has helped. It's the mattress. I found out through research that Tuft & Needle sold their co. to Serta & the mattresses haven't been the same since. I am soo disappointed because I just spent $1k 6 mo ago for something that is causing me soo much pain. I dread bed time now.
Purchased 5 mattresses 3 years ago. Their top of the line mint mattress starting dipping and was uneven. Emailed them for warranty support but didn’t get much help. End to end experience is not there. For a price of a mint mattress , go with another brand that stands by their products and warranty.
Purchased 5 mattresses 3 years ago. Their top of the line mint mattress starting dipping and was uneven. Emailed them for warranty support but didn’t get much help. End to end experience is not there. For a price of a mint mattress , go with another brand that stands by their products and warranty.
Very poor quality, wrong item sent, holes in the interior foam liner. Melted plastic on the corners of the sewn interior liner. Feels cheap, flat and not good quality at all. You can read the full review and see the photo's on the Amazon Listing - Tuft & Needle Premium Pillow, King Size with T&N Adaptive Foam, Sleeps Cooler & More Supportive Than Memory Foam Pillows, CertiPUR-US and Greenguard Gold Certified, 3-Year True Warranty,White
Very poor quality, wrong item sent, holes in the interior foam liner. Melted plastic on the corners of the sewn interior liner. Feels cheap, flat and not good quality at all. You can read the full review and see the photo's on the Amazon Listing - Tuft & Needle Premium Pillow, King Size with T&N Adaptive Foam, Sleeps Cooler & More Supportive Than Memory Foam Pillows, CertiPUR-US and Greenguard Gold Certified, 3-Year True Warranty,White
I purchase a mint mattress that broke down within two years. They have a ten year warranty and refuse to work with me. Very poor customer service.
I purchase a mint mattress that broke down within two years. They have a ten year warranty and refuse to work with me. Very poor customer service.
I purchased a queen "Mint" mattress from Tuft and Needle about 3 months ago. After sleeping in it for long enough to fully appreciate it, I can tell you it was one of the best bedding purchases I've ever made. I read several reviews prior to making the decision and at the time I was a little worried it would be too soft. My worries were put to rest - pun intended...within the first week. Overall fantastic service and would buy from them again.
I purchased a queen "Mint" mattress from Tuft and Needle about 3 months ago. After sleeping in it for long enough to fully appreciate it, I can tell you it was one of the best bedding purchases I've ever made. I read several reviews prior to making the decision and at the time I was a little worried it would be too soft. My worries were put to rest - pun intended...within the first week. Overall fantastic service and would buy from them again.
I ordered the walnut bed frame -- it is not only beautiful and well made -- but the customer service has been fantastic. Someone at Tuft & Needle explained that I could schedule the delivery to meet my schedule -- that option was incredibly helpful!
I ordered the walnut bed frame -- it is not only beautiful and well made -- but the customer service has been fantastic. Someone at Tuft & Needle explained that I could schedule the delivery to meet my schedule -- that option was incredibly helpful!
very innovative mattresses at a very affordable price tag.
very innovative mattresses at a very affordable price tag.
Great mattress!
Great mattress!
Good in general terms, Im happy with them
Good in general terms, Im happy with them
