Doesn't sell replacement parts
Doesn't sell replacement parts. What a shame.
Francois H.
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153 reviews
Doesn't sell replacement parts
Doesn't sell replacement parts. What a shame.
Francois H.
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Doesn't sell replacement parts
Doesn't sell replacement parts. What a shame.
Francois H.
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Twenty minutes just trying to contact a…
Twenty minutes just trying to contact a rep. They don't answer their phones, I guess. I wouldn't advise anybody to buy things from this company.
MN
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Twenty minutes just trying to contact a…
Twenty minutes just trying to contact a rep. They don't answer their phones, I guess. I wouldn't advise anybody to buy things from this company.
MN
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Twenty minutes just trying to contact a…
Twenty minutes just trying to contact a rep. They don't answer their phones, I guess. I wouldn't advise anybody to buy things from this company.
MN
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1650 PSU died in less than 2 years .. no support response
could be the worst ever expierence i had with customer care .. they dont reply .. at alli bought high-end PSU THERMALTAKE GF3 1650 For my 4090 PC .. It worked flawlessly for one year and half then broke and stopped working although it has 10 years warranty cover .. contacted them several times .. no response at all .. and not even a message confirming that they get my emails even ... two weeks now .. 5 messages each week .. still no replies at all .. avoid at all cost if you want to have you warranties done right
GameOjay Khalid
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1650 PSU died in less than 2 years .. no support response
could be the worst ever expierence i had with customer care .. they dont reply .. at alli bought high-end PSU THERMALTAKE GF3 1650 For my 4090 PC .. It worked flawlessly for one year and half then broke and stopped working although it has 10 years warranty cover .. contacted them several times .. no response at all .. and not even a message confirming that they get my emails even ... two weeks now .. 5 messages each week .. still no replies at all .. avoid at all cost if you want to have you warranties done right
GameOjay Khalid
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1650 PSU died in less than 2 years .. no support response
could be the worst ever expierence i had with customer care .. they dont reply .. at alli bought high-end PSU THERMALTAKE GF3 1650 For my 4090 PC .. It worked flawlessly for one year and half then broke and stopped working although it has 10 years warranty cover .. contacted them several times .. no response at all .. and not even a message confirming that they get my emails even ... two weeks now .. 5 messages each week .. still no replies at all .. avoid at all cost if you want to have you warranties done right
GameOjay Khalid
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Recycling Made in China
🇩🇪 Via Amazon habe ich den Thermaltake AX700 Tower als Neuware gekauft, ein vermeintlicher High-End Supertower. Geliefert wurde Metallschrott „Made in China“, an prominenten Stellen an Top, Front und Seiten mit tiefen und mehreren Zentimeter langen Kratzern versehen, was auf laienhafte Art versucht wurde, mit Lösungsmittel und schwarzem Edding zu kaschieren! Die HDD-Aufnahmen sind aus fragilem Plastik gegossen und wackeln im Käfig hin und her, also auch hier enttäuschende Qualität! Ich habe das dann über Amazon umgetauscht, und wieder wurde mir offensichtlicher Produktionsausschuß oder Gebrauchtware zugesandt, für das sogar das Wort „B-Ware“ zu hoch gegriffen ist! Man hat mir wieder ein allseitig zerkratztes Gehäuse zugesandt, wieder wurde der Lack mit Lösungsmittel beschädigt, offenbar in dem kläglichen Versuch, die Kratzer zu kaschieren. Da ich jetzt also schon das zweite Mal diesen Schrott zugeliefert bekomme, ist das offenbar eine systematische Sache!Die deutsche Vertretung des Herstellers bewirbt auf der Website ihr "eRMA" Service, jedoch hat der als „RMA/Support Manager Europe“ zeichnende Mitarbeiter der Thermaltake Germany GmbH zunächst jegliche Verantwortung von sich gewiesen. Nach langen Diskussionen hatte er nunmehr die Abwicklung eines Garantiefalls sowie die Übermittlung eines Retourenscheins angeboten, dann aber in zunehmend anmaßendem Ton wieder verweigert. Nach Androhung rechtlicher Schritte lenkte er ein, jedoch nicht ohne den Hinweis, dies „aus Kulanz“ zu tun sowie, die per Garantiekarte und per Website gewährte Garantie wäre eine rein freiwillige Sache. Nach zwei Wochen fragte ich höflich nach dem Stand der Dinge und bekam abermals die anmaßende Antwort, wörtlich: „Uwe Martens ist leider nicht der einzige Kunde, dessen Wünsche erfüllt werden wollen.“ Ich hätte also weiter auf unbestimmte Zeit zu warten. Es ist offensichtlich, daß der Hersteller hier undeklarierte B-Ware über Amazon verscherbelt und weder willens noch in der Lage ist, einwandfreien Ersatz zu liefern! Finger weg von diesem Hersteller!!🇺🇸 I bought the Thermaltake AX700 tower as a brand new item via Amazon, a supposed high-end super tower. What I got delivered was scrap metal “Made in China”, with deep scratches several centimeters long in prominent places on the top, front, and sides, which someone had attempted to cover up in an amateurish way with solvent and black marker! The HDD mounts are made of fragile plastic and wobble back and forth in the cage, so the quality is disappointing here too! I replaced it via Amazon, and again received what was obviously a production reject or second-hand stuff, for which even the term “B-grade goods” is too generous! So I got another tower that was scratched on all sides, and again the paint had been damaged with solvent, apparently in a pathetic attempt to cover up the scratches. Since this is now the second time I've received this scrap, it's obviously a systematic issue!The manufacturer's German representative advertises its “eRMA” service on its website, but the Thermaltake Germany GmbH employee signing as “RMA/Support Manager Europe” initially denied any responsibility. After lengthy discussions, he offered to process a warranty claim and send a return label, but then refused again in an increasingly arrogant tone. After my warning to take legal action in case, he relented, but not without pointing out that he was doing so “as a gesture of goodwill” and that the warranty provided by the warranty card and on their website would be purely voluntary. After two weeks, I politely inquired about the status of the matter and once again received the arrogant reply, literally: “Unfortunately, Uwe Martens is not the only customer whose wishes need to be fulfilled.” So I would have to continue waiting indefinitely. It's obvious that the manufacturer is selling undeclared B-grade items via Amazon and is neither willing nor able to deliver a flawless replacement! Stay away from this manufacturer!!
Uwe Martens
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Recycling Made in China
🇩🇪 Via Amazon habe ich den Thermaltake AX700 Tower als Neuware gekauft, ein vermeintlicher High-End Supertower. Geliefert wurde Metallschrott „Made in China“, an prominenten Stellen an Top, Front und Seiten mit tiefen und mehreren Zentimeter langen Kratzern versehen, was auf laienhafte Art versucht wurde, mit Lösungsmittel und schwarzem Edding zu kaschieren! Die HDD-Aufnahmen sind aus fragilem Plastik gegossen und wackeln im Käfig hin und her, also auch hier enttäuschende Qualität! Ich habe das dann über Amazon umgetauscht, und wieder wurde mir offensichtlicher Produktionsausschuß oder Gebrauchtware zugesandt, für das sogar das Wort „B-Ware“ zu hoch gegriffen ist! Man hat mir wieder ein allseitig zerkratztes Gehäuse zugesandt, wieder wurde der Lack mit Lösungsmittel beschädigt, offenbar in dem kläglichen Versuch, die Kratzer zu kaschieren. Da ich jetzt also schon das zweite Mal diesen Schrott zugeliefert bekomme, ist das offenbar eine systematische Sache!Die deutsche Vertretung des Herstellers bewirbt auf der Website ihr "eRMA" Service, jedoch hat der als „RMA/Support Manager Europe“ zeichnende Mitarbeiter der Thermaltake Germany GmbH zunächst jegliche Verantwortung von sich gewiesen. Nach langen Diskussionen hatte er nunmehr die Abwicklung eines Garantiefalls sowie die Übermittlung eines Retourenscheins angeboten, dann aber in zunehmend anmaßendem Ton wieder verweigert. Nach Androhung rechtlicher Schritte lenkte er ein, jedoch nicht ohne den Hinweis, dies „aus Kulanz“ zu tun sowie, die per Garantiekarte und per Website gewährte Garantie wäre eine rein freiwillige Sache. Nach zwei Wochen fragte ich höflich nach dem Stand der Dinge und bekam abermals die anmaßende Antwort, wörtlich: „Uwe Martens ist leider nicht der einzige Kunde, dessen Wünsche erfüllt werden wollen.“ Ich hätte also weiter auf unbestimmte Zeit zu warten. Es ist offensichtlich, daß der Hersteller hier undeklarierte B-Ware über Amazon verscherbelt und weder willens noch in der Lage ist, einwandfreien Ersatz zu liefern! Finger weg von diesem Hersteller!!🇺🇸 I bought the Thermaltake AX700 tower as a brand new item via Amazon, a supposed high-end super tower. What I got delivered was scrap metal “Made in China”, with deep scratches several centimeters long in prominent places on the top, front, and sides, which someone had attempted to cover up in an amateurish way with solvent and black marker! The HDD mounts are made of fragile plastic and wobble back and forth in the cage, so the quality is disappointing here too! I replaced it via Amazon, and again received what was obviously a production reject or second-hand stuff, for which even the term “B-grade goods” is too generous! So I got another tower that was scratched on all sides, and again the paint had been damaged with solvent, apparently in a pathetic attempt to cover up the scratches. Since this is now the second time I've received this scrap, it's obviously a systematic issue!The manufacturer's German representative advertises its “eRMA” service on its website, but the Thermaltake Germany GmbH employee signing as “RMA/Support Manager Europe” initially denied any responsibility. After lengthy discussions, he offered to process a warranty claim and send a return label, but then refused again in an increasingly arrogant tone. After my warning to take legal action in case, he relented, but not without pointing out that he was doing so “as a gesture of goodwill” and that the warranty provided by the warranty card and on their website would be purely voluntary. After two weeks, I politely inquired about the status of the matter and once again received the arrogant reply, literally: “Unfortunately, Uwe Martens is not the only customer whose wishes need to be fulfilled.” So I would have to continue waiting indefinitely. It's obvious that the manufacturer is selling undeclared B-grade items via Amazon and is neither willing nor able to deliver a flawless replacement! Stay away from this manufacturer!!
Uwe Martens
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Recycling Made in China
🇩🇪 Via Amazon habe ich den Thermaltake AX700 Tower als Neuware gekauft, ein vermeintlicher High-End Supertower. Geliefert wurde Metallschrott „Made in China“, an prominenten Stellen an Top, Front und Seiten mit tiefen und mehreren Zentimeter langen Kratzern versehen, was auf laienhafte Art versucht wurde, mit Lösungsmittel und schwarzem Edding zu kaschieren! Die HDD-Aufnahmen sind aus fragilem Plastik gegossen und wackeln im Käfig hin und her, also auch hier enttäuschende Qualität! Ich habe das dann über Amazon umgetauscht, und wieder wurde mir offensichtlicher Produktionsausschuß oder Gebrauchtware zugesandt, für das sogar das Wort „B-Ware“ zu hoch gegriffen ist! Man hat mir wieder ein allseitig zerkratztes Gehäuse zugesandt, wieder wurde der Lack mit Lösungsmittel beschädigt, offenbar in dem kläglichen Versuch, die Kratzer zu kaschieren. Da ich jetzt also schon das zweite Mal diesen Schrott zugeliefert bekomme, ist das offenbar eine systematische Sache!Die deutsche Vertretung des Herstellers bewirbt auf der Website ihr "eRMA" Service, jedoch hat der als „RMA/Support Manager Europe“ zeichnende Mitarbeiter der Thermaltake Germany GmbH zunächst jegliche Verantwortung von sich gewiesen. Nach langen Diskussionen hatte er nunmehr die Abwicklung eines Garantiefalls sowie die Übermittlung eines Retourenscheins angeboten, dann aber in zunehmend anmaßendem Ton wieder verweigert. Nach Androhung rechtlicher Schritte lenkte er ein, jedoch nicht ohne den Hinweis, dies „aus Kulanz“ zu tun sowie, die per Garantiekarte und per Website gewährte Garantie wäre eine rein freiwillige Sache. Nach zwei Wochen fragte ich höflich nach dem Stand der Dinge und bekam abermals die anmaßende Antwort, wörtlich: „Uwe Martens ist leider nicht der einzige Kunde, dessen Wünsche erfüllt werden wollen.“ Ich hätte also weiter auf unbestimmte Zeit zu warten. Es ist offensichtlich, daß der Hersteller hier undeklarierte B-Ware über Amazon verscherbelt und weder willens noch in der Lage ist, einwandfreien Ersatz zu liefern! Finger weg von diesem Hersteller!!🇺🇸 I bought the Thermaltake AX700 tower as a brand new item via Amazon, a supposed high-end super tower. What I got delivered was scrap metal “Made in China”, with deep scratches several centimeters long in prominent places on the top, front, and sides, which someone had attempted to cover up in an amateurish way with solvent and black marker! The HDD mounts are made of fragile plastic and wobble back and forth in the cage, so the quality is disappointing here too! I replaced it via Amazon, and again received what was obviously a production reject or second-hand stuff, for which even the term “B-grade goods” is too generous! So I got another tower that was scratched on all sides, and again the paint had been damaged with solvent, apparently in a pathetic attempt to cover up the scratches. Since this is now the second time I've received this scrap, it's obviously a systematic issue!The manufacturer's German representative advertises its “eRMA” service on its website, but the Thermaltake Germany GmbH employee signing as “RMA/Support Manager Europe” initially denied any responsibility. After lengthy discussions, he offered to process a warranty claim and send a return label, but then refused again in an increasingly arrogant tone. After my warning to take legal action in case, he relented, but not without pointing out that he was doing so “as a gesture of goodwill” and that the warranty provided by the warranty card and on their website would be purely voluntary. After two weeks, I politely inquired about the status of the matter and once again received the arrogant reply, literally: “Unfortunately, Uwe Martens is not the only customer whose wishes need to be fulfilled.” So I would have to continue waiting indefinitely. It's obvious that the manufacturer is selling undeclared B-grade items via Amazon and is neither willing nor able to deliver a flawless replacement! Stay away from this manufacturer!!
Uwe Martens
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Unresponsive support
Unresponsive support. I Tried several times to contact them for a broken tempered glass panel on my case, but I never received any answer. This is totally unacceptable for such a company. I am really disappointed and upset by this situation.
Thierry Jacquemart
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Unresponsive support
Unresponsive support. I Tried several times to contact them for a broken tempered glass panel on my case, but I never received any answer. This is totally unacceptable for such a company. I am really disappointed and upset by this situation.
Thierry Jacquemart
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Unresponsive support
Unresponsive support. I Tried several times to contact them for a broken tempered glass panel on my case, but I never received any answer. This is totally unacceptable for such a company. I am really disappointed and upset by this situation.
Thierry Jacquemart
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Not Reliable Anymore For Warranty Coverage
no answer after multiple rma requests.totally ignored being near 7 year warranty date
Damn Lairs
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Not Reliable Anymore For Warranty Coverage
no answer after multiple rma requests.totally ignored being near 7 year warranty date
Damn Lairs
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Not Reliable Anymore For Warranty Coverage
no answer after multiple rma requests.totally ignored being near 7 year warranty date
Damn Lairs
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Thermaltake RMA EXPERIENCE. Bad. Really Bad!!
Think twice before you buy anything with a brand name THERMALTAKE unless you are absolutely sure you will never need any warranty work or RMA service.Under warranty I spent $44 out of pocket for shipping a defective power supply only to have them pretend they are shipping a replacement. 15 days later the tracking number they provided only shows "Shipper created a shipping label, carrier does NOT have the package" message.Oldest trick in the EBay Book of sellers.I have called them 5 times, they initially blamed it on UPS for failing to scan it properly and assured me it was shipped. A week later admitted it was an oversight and it was going out "TODAY". That was three days ago and it is still not shipped. I offered to have it overnighted at MY EXPENSE, they said they are not set up to accept credit cards.STILL WAITING.NOTE: If anyone thinks I am exaggerating, before you think about buying anything from them, Google "Thermaltake RMA Sucks", and read... about the experiences of others.
Aytac Ercen
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Thermaltake RMA EXPERIENCE. Bad. Really Bad!!
Think twice before you buy anything with a brand name THERMALTAKE unless you are absolutely sure you will never need any warranty work or RMA service.Under warranty I spent $44 out of pocket for shipping a defective power supply only to have them pretend they are shipping a replacement. 15 days later the tracking number they provided only shows "Shipper created a shipping label, carrier does NOT have the package" message.Oldest trick in the EBay Book of sellers.I have called them 5 times, they initially blamed it on UPS for failing to scan it properly and assured me it was shipped. A week later admitted it was an oversight and it was going out "TODAY". That was three days ago and it is still not shipped. I offered to have it overnighted at MY EXPENSE, they said they are not set up to accept credit cards.STILL WAITING.NOTE: If anyone thinks I am exaggerating, before you think about buying anything from them, Google "Thermaltake RMA Sucks", and read... about the experiences of others.
Aytac Ercen
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