Had an item shipped in August of last year, every month since there have been two recurring charges for 33.99 and for 19.00 I've tried the email and phone numbers I was given the email bounces back as not valid and the phone does not have a voicemail or anyone who picks up.
I discovered 5 days ago that my bank account was charged for Shipstation purchases that never showed up in the Shipstation account.I have spent the past 5 days trying to get the charges reversed with Shipstation saying it can only be done through stamps.com and stamps.com saying there are no records of the charges.I have wasted hours dealing with what obviously resulted from a technical glitch in their end and I am exhausted and lost a day of work trying to get small erroneous charges reversed with everyone in the affiliated companies denying access or responsibility foe the charges labels "shipstation" on my bank records.*****I finally got a credit back on the 6th day from Shipstation who found where the funds went. But stamps.com said that the charges were never completed even though it affected my bank balance. This disorganization wasted so much time that I really hesitate to spend more money there in case it happens again.
I was excited when I found Ship Station but after I signed up for the free trial that excitement was quickly deflated. I was going through the process of paying for a label but I kept getting an error when I tried to print it after I thought I paid for it. Well, instead of taking payment for the label, Ship Station took a $25 for an account credit instead of charging me for the label. I decided to cancel and was told it would take 30 days for my account to be closed and another 14 days before I received the refund. A total 44 days is ridiculous.Here's an update after I posted. ShipStation refunded the $25 the next day. At least they acknowledged that.
We shipped a package internationally and received the cost and label through ship station. Cost for the shipping was noted as US$28 however after a week or so we received an adjustment email of a little over US$32 on top of the US $28 already paid. It was almost impossible to do anything with this directly with USPS as there was no place to submit the claim. We ended up going directly to GlobalPost asking what the additional $32 was for and they noted that the weight was off by 1 ounce. So of course we went back to them and now are getting information that it was due to the 1 oz weight discrepancy and for the first time ever that we had to pay taxes and duties for our client. This was not noted on the purchasing page of ship station and again had never happened before. Paying more than double on shipping for a label created through your system is tough as a small business. Is there a place in your system where we are missing these notices? Can't imagine if that continues to happen to all of our international packages in the future.
Great company, helps with speed, cost, and efficiency.
I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.
For the most part it runs smoothly.Someone is always available to help if I call.
Update after their response:: Can you credit my ship station account?? How do I access my ship station account to utilize this credit? On another ticket you mentioned that my ship station account has been credited for another adjustment and you sent me a username which I am unable to access. So you all don’t move until I left a negative review on Trust Pilot. Your processes are broken and I am on a journey to expose them everywhere until you fix them. You ask a customer to fill out forms and drive to there bank to get a letter in order to get THEIR money back.I already shifted my business to another shipping provider because you are doing business wrong. By the way I hope you are complying with the unclaimed property law because if you are keeping this money in your books you are in big legal troubles. Sorry you came to the wrong person. STAY AWAY FROM THIS COMPANY! I WARNED YOU.Been shipping with them through PayPal and it’s been a nightmare. I get random carrier adjustments and when I dispute them and get the carrier to agree they steal the adjustment money and keep it by making it super complicated to get refunded. Although I paid through PayPal they don’t credit my adjustments to the same payment method. Customer service is living in another world and don’t know what to do. Never seen a penny of my money that was supposed to be refunded by the carriers. Been in back and forth with their customer service now for so long they play on the hope that people will get tired of following up and just leave their little money behind but I won’t and I keep chasing them until they are being hold accountable and fix their system.
Ease of use and customer service
WAS LOOKING FOR A COMPANY TO SHIP MY LARGE FREIGHT ITEMS AND PRICES WOULD BE ALL OVER THE PLACE. THEN I FOUND SHIPSTATION AND IT CHANGED ALL THAT. CHEAPEST PRICE AND SMOOTH OPERATION. ALSO LINK TO MY EBAY SO NO EXTRA STEPS ADDING TRACKING TO MY ACCOUNT IT DOES IT AUTOMATICALLY.
We've had an excellent experience with shipping since changing to Shipstation
Easy to use , even a Gen Xer can do it! Intuitive program that is easy to learn and easy to use. It integrates well with my e-commerce and does what i need done without too much effort.
I have always found shipstation to be the easiest and smartest shipping program. The way you can filter orders is far superior than other shipping programs. I really liked their shipping label/packing slip options. The only reason i give it 4 stars is they changed the programs you can use to purchase labels. I preferred their previous partners.
ShipStation has been an exceptional platform for our business, and easily one of the best operational tools we use on a daily basis. In a high-volume, multi-channel environment where accuracy, speed, reliability, and scalability matter, ShipStation consistently delivers at a very high level.From a functionality standpoint, the system is extremely stable, intuitive, and well engineered. Order imports flow smoothly, label creation is fast and reliable, automation rules perform consistently, and integrations with carriers and marketplaces work exactly as expected. The interface is clean and logical, making it easy to manage complex shipping workflows efficiently without unnecessary friction. The platform is continuously updated with meaningful improvements that enhance productivity rather than disrupt operations. It truly gives us exactly what we need to operate confidently and efficiently.What genuinely differentiates ShipStation is their customer support and engagement model. Their responsiveness is outstanding. Whenever we have questions or need assistance, the support team is knowledgeable, professional, and focused on real solutions — not scripted responses. Issues are handled quickly and thoroughly, which is critical in an operational environment where delays can directly impact customers and revenue.In addition to traditional support, ShipStation invests heavily in their customer community. They regularly host support groups, live meetings, educational sessions, product trainings, and special events that keep users informed, empowered, and ahead of the curve. These sessions provide valuable insights into best practices, platform optimization, and upcoming feature enhancements. It creates a collaborative environment where users feel heard and supported rather than isolated.The platform itself continues to evolve intelligently. Updates are thoughtful, performance remains stable, and new features are rolled out with clear purpose. It is evident that ShipStation listens to customer feedback and prioritizes long-term platform quality, scalability, and user success. This level of operational maturity and product stewardship builds real confidence in the platform as a long-term partner.ShipStation is more than just a shipping software — it is a critical operational backbone that enables growth, efficiency, and consistency across our fulfillment operations. The combination of a reliable system, continuous innovation, responsive support, and proactive community engagement makes ShipStation an outstanding solution for any serious business.We highly recommend ShipStation to any company looking for a dependable, scalable, and professionally supported shipping platform. Excellent technology, exceptional people, and a genuinely superior experience.
It has been a great experience so far.
Very easy to use and providing good Rates
Nick with Shipstation really helped me navigate the platform and understand all of the perks of Shipstation. Great platform, a ton of resources, seamless integration!
Dismal support! It has taken 5 hours to reset a password that was correct in the first place! Now after finally updating, it’s not working at all, it’s now just giving and error message to contact support, lol!Avoid this company if you want to talk to an actual person and not deal with an AI bot!This setback has impacted my business today and ultimately reflects badly on me!
ShipStation blocked our shipping claiming we hit our monthly shipment limit, but the numbers didn’t match what we were seeing in our own reporting. When we asked for a clear reconciliation (exact billing-cycle dates, exact shipment count, and what specifically was being counted), we didn’t get a straightforward answer or a breakdown.What’s especially frustrating is learning that voided labels and canceled fulfillment requests may still count toward the limit, which is not obvious when you’re managing a high-volume peak season. The lack of transparency around how shipments are calculated — and the lack of help when you’re locked out — makes it hard to trust the billing.
We signed up on the 31st Dec, had a free trial from a referral code and set everything up to our liking, ordered and printed our first few labels - everything was going well, really liked the app and all of the features available.When purchasing a few labels, the app prompted about a top up and would not let me continue unless I topped up the balance, despite there already being sufficient balance in the account. Annoying, but thought it would be used up anyway so proceeded.Later on, I’d read about the mobile app so decided to download it. Downloaded the app to which it stated “Account is locked, contact support to login”. So I opened a query but realised they were shut for New Years Eve/Day, so expected a slightly delayed response. Fast forward to today (2nd) and the only contact I’ve received is from someone asking about the name and website of the business, which I responded promptly and still have not heard anything back about since. This problem has caused disruption to our operations, from the first day of integration, so we’ve gone ahead and moved to another platform especially after reading online about various billing problems, poor customer service and other questionable behaviour.There doesn’t seem to be a phone number visible online to get faster support either so it seems to be going nowhere. Will now be waiting for the account to be closed and funds return, so will update on how that goes.Steer clear!
