Do not buy eggs from sams. You are expected to find bad eggs within 7 days and keep the eggs and return them for a refund. And they don't give partial refunds. Found bad eggs in the back of the container after 7 day. Didn't rush back or make a special trip to attempt refund. Told me they were sorry and can't do anything for me. So much for trying to save on eggs.
This was the literally the worse experience I've ever had with online shopping. I was going to purchase a large screen TV from store but I couldn't fit it in my vehicle. Server desk suggested I order it from the online site and it could be delivered the next day. I did this and the Sam's site listed the arrival time as the next day. It didn't come. Checked the site and it said the order was being processed and the delivery date was unchanged. I contacted customer service and was told the order wouldn't be delivered until it was processed and it could take from 7 to 10 days to process. I attempted to cancel my order but I couldn't do this until it was processed. However, they had changed my credit card. I had to stop payment on the charge as it was pending and that cost me $34.00. I would not recomment using Sam's Club for online orders. They lie to you about delivery dates and refuse to give straight answers and unless you push them really hard.
Do not join sams club if u use someone else's card to make a purchase they will charge their card for ur membership . Sad that ive been a member for 8 yrs and they have to cancel ur membership to refund someone else's money . I think im going to talk to a lawyer about thus they have no right to do that when its not even ur name on the card. Horrible way to do business and horrible the way u get treated about it
Terrible service, they dont answer thier telephone calls, the employees are not very friendly, there are always problems with the delivery service. Over all this place is not worth it.
Good selection and good prices
Scam alert. I strongly advise against purchasing any jewelry from Samsclub.com. They are notorious for being thieves. I ordered a ring, but they sent me a cheaper one that was not the one I had ordered. The jewelry lacked tags and a barcode on the accompanying paper. Furthermore, when I contacted customer service, they repeatedly lied to me, claiming they would respond within 24-48 hours, but they kept me waiting for days. They never responded to my inquiry. Even though you paid for the item, they refuse to assist you if your membership is expired. I purchased this item less than 30 days ago. If you’re experiencing the same issue as me, please contact your bank and file a dispute. Samsclub won’t solve your problem. They’re untrusted personnel, and I’ll never renew my membership again. Don’t fall for this scam.
Their website is the worst. I been trying to make an order for days. Gets an error. Spoke with over 20 agents and still not resolved. I am leaving and going to Costco. Stay away!!!The support are completely useless. They do not care and nor do they help!!!
I bought a beautiful wedding ring online through Sam's club app on 12/31/25.I wasn't to happy to begin with because I was supposed to receive delivery on 1/30/26 but because of the savings we were willing to wait. I had to talk to 10 customer service representatives , a rude vender from Jewlery ex group.com manager named Andrea Ramdial and 2 managers from Sam's club online members services. One manager told me the day before it was to be delivered that I would receive the ring on the due date. It never came. I called the vendor directly 5 days after the day it was supposed to be delivered to no avail.I finally cancelled the order.I get better service from Temu and my deliveries come from Shanghai and Hong Kong and I receive my product within 7 days.My ring I bought from Sam's Club was only coming from New York and they couldn't even get it to me in 30 days. I will never buy anything online from Sam's club again.
Today I arrived in the store with my husband and service animal. Was greeted with a friendly smile and hello from a lovely lady named kendra. She informed my husband and I that for my service animal to be in the cart there needed to be a barrier between them. She suggested grabbing a cardboard box from the exit and that we would be fine. My husband proceedes to the exit door to grab one. While he’s gone this extremely rude and nasty women Molly comes over and starts yelling at me that my dog can’t be in the cart, that I need a barrier. First of all I was already politely informed of that, but she didn’t need to insert herself in something that did not pertain to her. She was extremely rude and had a horrible attitude. Not pleasant at all!
The worst CC ever which shows how much respect they have for thier consumers. I don't trust any business that I spend over 2k a year with 100$ limit.. what a joke. fafo
They ship with one of the worst companies that they can. Fedex is one of the worst shipment companies ever. When I spoke with one of the reps they dont take the blame but put the blame elsewhere
I forgot about automatic renewal so they tried to take it out of my bank it got denied this was the card on file for renewal so they tried my daughters because she was my second member that was denied so they went through all cards used in store till they found one that worked they did not have permission to use this card called them an canceled my membership they said they would refund my money I think the way this was handled was illegal
When I received the order and opened it to prepare for cooking, I found that two trays of crab legs were spoiled, with many black, punctured spots, and many crab legs were covered in black parasites (and yet Sam's Club staff still packed and delivered them to the customer?). I then called Sam's Club to complain, and the staff member I spoke with asked very detailed questions about the condition of the food, the order number, and the value of the two trays of crab legs (worth $71.95). She said they would issue a refund and that I didn't need to return the item. However, today when I checked my Sam's Club account, I saw that they only refunded the money for the lobster (worth only $27.85), not the two trays of spoiled crab legs( worth $71.95). The staff who prepared the order and the staff who handled my complaint were incredibly irresponsible.To the employee who packed the order: If you wanted to buy food for your family, would you choose spoiled or contaminated items like that to take home and eat? If not, why would you do that to a customer? (Customers are the ones who indirectly support you and your family). To the woman working in the customer service department: Were you intentionally defrauding the customer when you clearly asked for the order number, the condition of the two trays of crab legs, and their monetary value, but then chose a cheaper item to refund the customer? I sincerely hope that Sam's Club will review the attitude and service of these employees. I hope the store management will only hire decent and kind employees who are dedicated to their work and treat customers like family, instead of just doing a sloppy job that negatively impacts customers and Sam's Club's reputation. It was a terrible experience.
THIS COMPANY ENTERS INTO CONTRACTS WITH THIRD-PARTY SUBSIDIARIES WHO HAVE COMMITTED FRAUDJanuary 23,2026….An order was placed with Sam’s Club for delivery. The delivering company chosen, Spark is a third-party subsidiary of the Walmart/Sam’s Club Corporation under contract for deliveries of online orders requiring delivery services. The Spark company has unlawfully committed theft by deception while handling my requested online order, slated for delivery. The items I would later learn were out of stock at the time of pick up, these items were deceptively rung up as purchased on the Spark Drivers App, and shown as delivered. The planned theft was foiled when the delivery was made while I was home to dispute the non-delivered items. Cancellation of contract cutting association with Spark Delivery Services is mandated to establish that the Walmart/ Sam’s Club Corporation is in no way complicit in the theft of its customers by association nor deception. FIND A REPUTABLE DELIVERY SERVICE and PAY THEM FAIRLY. Continuance of disreputable practices by Spark Delivery Services while being in a contractual relationship with Walmart/Sam’s Club Corporation, will have Class Action Lawsuit implications with theft charges against both companies being filed. To be a victim of robbery in a coo of theft by deception, then being penalized by having my pending refund hijacked for an additional 5-7 days is unlawful and lacks integrity. The corporate customer service contact entity had disconnected my call for accountability TWICE. The Sam’s Club supervisor on duty was dismissive and lacked the courtesy of understanding for rectifying by reporting the theft by deception while handling the complaint against the Spark Delivery Service.
Awesome company with great prices.
One cashier. ONE. They literally had more solicitors in the store, trying to scam people, than they had people working the registers or anywhere else, from what I could tell. One guy was trying to sell me electricity. F'ING electricity! Who buys a membership, goes into a warehouse store TO BUY ELECTRICTY? No one. Not once did an associate speak to me or ask if I needed anything, but by golly, the solicitors were waiting at the endcaps, bothering everyone. I'm so over all of this.
I like Sam’s Club very much but their delivery service is unsatisfactory. They put packages right in front where it can be seen by the street. I put a note on the account that it needs to be delivered in a certain spot. Half the time they don’t do it. They either don’t read the instructions or they lack common sense or both.I have complained but the problem persists. The same situation occurs with their sister company Walmart period period period I speak with people and they say the problem will be resolved yet it isn't. How do they hire these people? Do they get any actual training?
I started an online order for delivery, but it split into pickup and delivery portions. As a disabled individual who can't get to the store, that's why I chose delivery. I spoke to three agents who were unable to resolve the issue. The second one told me she canceled the order, but the next morning I received an email saying it was on the way. The third agent assured me it was canceled. The agents are not well-trained or skilled at resolving issues. They always blame the system that is in place. All I wanted was a way to have my items delivered, and they told me they couldn't because the system wouldn't allow them to. AI is inadequate, and I will not continue with Sam's Club.
Great Store but the Sams Club credit card is the worst service on earth
I needed a battery for my Wife’s car and my sales person Derrick did an outstanding job helping us out 5 star rating goes to him. GREAT CUSTOMER SERVICE!!!!!!!
