They randomly change the software (for the worse).
Roku decided randomly to change its screensaver option. I have around 350 photos that I spent countless hours (and money) on. For some reason, they have restricted the image limit for screensavers to 100. I'm furious over this, as the screensaver function was one of the reasons I chose Roku. I'm selling all this junk and replacing it with Amazon Fire Sticks (like I should have done in the first place).Customer service is slow and unhelpful.
Matt Petty
They randomly change the software (for the worse).
Roku decided randomly to change its screensaver option. I have around 350 photos that I spent countless hours (and money) on. For some reason, they have restricted the image limit for screensavers to 100. I'm furious over this, as the screensaver function was one of the reasons I chose Roku. I'm selling all this junk and replacing it with Amazon Fire Sticks (like I should have done in the first place).Customer service is slow and unhelpful.
Matt Petty
Roku stick- convert dumb tv to smart
Bought a roku stick to convert my dumb tv to smart but freeview apparently is not supported nor can I get a combined preferably 7day Freeview tv guide on it It seems good for other individual tv channels but after much research I am disappointed as I was under the impression that this stick would work for my basic purpose and could not be returned to Amazon store
Sid Cullen
Roku stick- convert dumb tv to smart
Bought a roku stick to convert my dumb tv to smart but freeview apparently is not supported nor can I get a combined preferably 7day Freeview tv guide on it It seems good for other individual tv channels but after much research I am disappointed as I was under the impression that this stick would work for my basic purpose and could not be returned to Amazon store
Sid Cullen
Too many advertisements
Too many advertisements, might as well have cable. Do these corporations realize that advertising doesn't sell products? I see an advertisement for something and I'm actively inclined to avoid purchasing said product.
Cayden
Too many advertisements
Too many advertisements, might as well have cable. Do these corporations realize that advertising doesn't sell products? I see an advertisement for something and I'm actively inclined to avoid purchasing said product.
Cayden
I watched ExChange all the seasons on…
I watched ExChange all the seasons on the Roku channel. But it had very bothersome issues. Every time a commercial played I had to reset up the subtitles in English or there wouldn’t be any at all. Very time consuming to deal with. The commercials themselves had issues playing and would pause (maybe buffering) and I would have to wait it out until it continued and finished. Also every time I wanted to watch the show (which I really enjoyed and couldn’t find on any other platform) but every time I wanted to get back in the app to watch the show again, I had to go through a process of getting to the Roku channel and then find it on the Roku channel. That was a pain. I couldn’t get the Roku channel shows to play on my tv even though I installed the Roku app on my TV. So instead I had to watch it on my phone. I loved the series and all the seasons, so I endured the difficulties just so I could watch it. But I was so glad when it was done and I didn’t have to deal with all the issues and so many commercials and having to reset the subtitles after every commercial! I hope these issues get fixed before the next show I need to watch on free Roku.
Cynthia Maglaqui
I watched ExChange all the seasons on…
I watched ExChange all the seasons on the Roku channel. But it had very bothersome issues. Every time a commercial played I had to reset up the subtitles in English or there wouldn’t be any at all. Very time consuming to deal with. The commercials themselves had issues playing and would pause (maybe buffering) and I would have to wait it out until it continued and finished. Also every time I wanted to watch the show (which I really enjoyed and couldn’t find on any other platform) but every time I wanted to get back in the app to watch the show again, I had to go through a process of getting to the Roku channel and then find it on the Roku channel. That was a pain. I couldn’t get the Roku channel shows to play on my tv even though I installed the Roku app on my TV. So instead I had to watch it on my phone. I loved the series and all the seasons, so I endured the difficulties just so I could watch it. But I was so glad when it was done and I didn’t have to deal with all the issues and so many commercials and having to reset the subtitles after every commercial! I hope these issues get fixed before the next show I need to watch on free Roku.
Cynthia Maglaqui
I’m paying Roku monthly to watch…
I’m paying Roku monthly to watch commercials!
Anabel Cabrera
I’m paying Roku monthly to watch…
I’m paying Roku monthly to watch commercials!
Anabel Cabrera
I ordered a Roku remote
I ordered a Roku remote, the remote never arrived, and now they want me to find out what happened by contacting USPS. They are putting the burden on me to find out why the package never arrived. This is unacceptable. NEVER BUY from them !!
Luis Alberto Arce
I ordered a Roku remote
I ordered a Roku remote, the remote never arrived, and now they want me to find out what happened by contacting USPS. They are putting the burden on me to find out why the package never arrived. This is unacceptable. NEVER BUY from them !!
Luis Alberto Arce
Customer Service may as well be Non-existant.
I bought a voice remote which came without the necessary TV pair button on the back. I contacted the dreadful chat bot to return it. It gave me instructions on how to pair it without the button. I tried again--for an hour. It did not work. I have now been on the chat box again to try and get a replacement or refund. It's been half an hour and they keep telling me the everything I already know and then asking me to "hold for a brief moment" which they find the "best person" to answer my question. My life is passing me by. This used to be a great company. What a shame.
Gioconda
Customer Service may as well be Non-existant.
I bought a voice remote which came without the necessary TV pair button on the back. I contacted the dreadful chat bot to return it. It gave me instructions on how to pair it without the button. I tried again--for an hour. It did not work. I have now been on the chat box again to try and get a replacement or refund. It's been half an hour and they keep telling me the everything I already know and then asking me to "hold for a brief moment" which they find the "best person" to answer my question. My life is passing me by. This used to be a great company. What a shame.
Gioconda
Roku tv needs a class action lawsuit…
Roku tv needs a class action lawsuit against them. I have the same complaints as most people. I suscribed to BET App through Roku Tv in December 25, and cancelled the BET App through Roku Tv January 3, 2026 because the App was faulty and keep repeating tracks and episodes of the same show. The RokuTV thieves and scammers still charge me for February. My bank is investigating this issue and will return my money. There is no customer service number or contact just a cheating ghost name Roku Tv that steals customers money. I will report them to the FCC and BBB.
Roxmane Canty
Roku tv needs a class action lawsuit…
Roku tv needs a class action lawsuit against them. I have the same complaints as most people. I suscribed to BET App through Roku Tv in December 25, and cancelled the BET App through Roku Tv January 3, 2026 because the App was faulty and keep repeating tracks and episodes of the same show. The RokuTV thieves and scammers still charge me for February. My bank is investigating this issue and will return my money. There is no customer service number or contact just a cheating ghost name Roku Tv that steals customers money. I will report them to the FCC and BBB.
Roxmane Canty
I ordered ryoku with a 3 month plan to…
I ordered ryoku with a 3 month plan to check it out and I didn't receive the product until 2 months later so I only had access to the Wi-Fi for a month they would not rectify it and they would not make it better they would not give me that 2 months back besides that the internet service sucks it's slow it skips it's just not worth it in my opinion they offered to give me free gifts which every gift that they offered the shipping was more than the product would have been singularly or separately. It's a giant scam please don't waste your time and money with them or if you do you'll be sorry.
Ivan Koontz
I ordered ryoku with a 3 month plan to…
I ordered ryoku with a 3 month plan to check it out and I didn't receive the product until 2 months later so I only had access to the Wi-Fi for a month they would not rectify it and they would not make it better they would not give me that 2 months back besides that the internet service sucks it's slow it skips it's just not worth it in my opinion they offered to give me free gifts which every gift that they offered the shipping was more than the product would have been singularly or separately. It's a giant scam please don't waste your time and money with them or if you do you'll be sorry.
Ivan Koontz
No customer service available
No customer service available. It’s not fair to have to pay for something you can’t use such as Roku tlc televisions! Perfect internet signal but Roku won’t let my internet work through one tv. Horrible company! Will never purchase from Roku again!!!!!!!!!!
Carrie Smith
No customer service available
No customer service available. It’s not fair to have to pay for something you can’t use such as Roku tlc televisions! Perfect internet signal but Roku won’t let my internet work through one tv. Horrible company! Will never purchase from Roku again!!!!!!!!!!
Carrie Smith
