part replacement
Responded quickly and sent the part I ordered right away. It was a good experience over all.
Sebastian Meade
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Rattan Ebike Store
4.450 reviews
Last reviewed: Feb 27, 2026Do you agree with Rattan Ebike Store's TrustScore? Voice your opinion today and hear what 133 customers have already said.
www.rattanebike.comMember since Mar 2026
Rattan Ebike Store is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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I wrote an earlier review ranting about…
I wrote an earlier review ranting about the non delivery of parts. It took a week but Rattan contacted me to give the delivery details and were very helpful in this regard. I should note that it does say on their website the parts are delivered seperatly. My problem now lies with the local delivery company that say they attempted 2 deliveries. On both occassions I was home, so maybe avreview on them is due but they have committed to deliver again. So well done Rattan and bike itself is great by the way.
Neil Drew
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Happy
Everything works well.
Eric Klavon
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Response to a customer "Out of warranty ".
I was out of the one year warranty period by a few months. I was hoping that because I purchased two E-Bikes, that I would get a little more consideration as to the parts I would need and a discount to the price of each part. I got the parts quickly and eventually got the problem fixed.
Dennis Barnes
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Fun Ebikes, great service
I recently purchased 2 LF Ultras. Before deciding Rattan answered my questions in a timely manner via text and email. The first one arrived fast and in perfect condition. The second one arrived had some minor shipping damage and I sent a email describing it mostly to let them know the shipping company did poorly. Without asking, they sent a new front fender and touchup paint. The bikes are everything that I had hoped for and more. Almost ready to go out of the box, they are well built and lots of fun. Rattan was easy and always quick to respond to anything I needed and more. It was a pretty big purchase and I do not think it could have gone any better.
Michael Green
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Bought a Rattan LF ultra to do school…
Bought a Rattan LF ultra to do school pick ups and my son and I are loving it. It is quite heavy but once the boost kicks in, everything is effortless especially helpful since we live in a very hilly area. I got it with a basket but it did not arrive the same time as the bike (still otw as of writing this review) so I thought it was forgotten. I contacted Rattan support and they were responsive. I found out through reaching out that they are shipped separately, as the basket itself is from mainland China. I wish this was mentioned from the beginning to minimise the anxiety. That said, the bike itself arrived in less than a week of ordering which was fantastic.
Gayle Davie
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Super quick deliver to the door
Super quick deliver to the door
Sean Houston
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He arrived quickly and in good…
He arrived quickly and in good condition. The bike in sight is spectacular, I need to try it, weather does not accompany to take it for a ride. I hope it meets my expectations.
Ignacio Zabala
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No bike
It's has been 3 weeks and no bike. I paid for a bike and all your sent was a shipping number that does not match anything. And you want me to review a bike I don't have
Chris Johnson
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Loved the Rattan ultra great bike and good value. Love it.
Loved the Rattan ultra and also the added extras at no cost was a nice touch, first ride was over 50 klm's with no issues.
Paul Bolitho
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Eva is very helpful as always :)
Eva is very helpful as always :)
Max Arifin
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Your customer service dept is difficult to contact. …
Your customer service dept is impossible to get ahold of. I tried calling, starting a chat, and emailing. Finally, someone responded by email and then it still took several days to get the part I needed ordered (had to send photos of the controller in my bike that I bought from Rattan and they built). Make it easier to get replacement parts. Put the controllers on your website and I could have ordered it myself without even needing to interact with your customer service dept.
Bob Kohley
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These bikes are robust!I highly…
These bikes are robust!I highly recommend.
Shawn Chinyadza
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I love my ebike
I love my ebike. Had an minor issues but customer service was fast.
Soraya Carter
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After riding both the Rattan QUERCUS…
After riding both the Rattan QUERCUS and the LM Ultra, I can confidently say this brand delivers on every promise—performance, design, reliability, and, just as important, exceptional customer service.QUERCUS – Built Like a Tank, Rides Like a DreamThe QUERCUS surprised me with just how rugged and refined it feels. With its robust frame and long-range battery, I feel confident taking it on trails, city streets, and everything in between. The smooth front suspension and sturdy fat tires make even the roughest terrain manageable.One of my favorite aspects is the torque sensor, which gives the most natural pedaling feel I’ve ever experienced on an e-bike. It responds instantly to my effort—no lag, no clunky transitions. The battery life is excellent—I regularly get more than 65 miles per charge even with varied terrain.This is the kind of bike that makes you feel like you’re gliding. Whether I’m commuting or exploring, the QUERCUS is dependable, strong, and an absolute joy to ride.LM Ultra – Power, Comfort, and Style CombinedThen there’s the LM Ultra, which just might be the best step-through I’ve ever ridden. It’s powerful yet graceful, offering that same natural pedal assist thanks to the torque sensor, but with a more accessible design that’s perfect for all riders.The motor is whisper-quiet but incredibly strong—ideal for urban rides, hills, or windy backroads. I love the clean lines, comfortable saddle, and integrated lighting. The battery placement keeps the center of gravity low, which makes handling nimble and stable even at high speeds.Plus, it’s loaded with thoughtful features—rear rack, fenders, integrated display, and all-weather performance. I feel safe, visible, and in control no matter the conditions.Customer Service – 10/10Beyond the bikes, what truly sets Rattan apart is the customer service. I had a couple of minor questions during setup, and their response was fast, knowledgeable, and friendly. It’s clear that they stand behind their product, and that made me trust the brand even more.They walked me through everything, including future upgrades, warranty support, and even tips on optimizing battery longevity. That level of attention is rare these days—and it made me a lifelong fan.Final ThoughtsIf you’re considering an e-bike, I can’t recommend Rattan enough. The QUERCUS is the perfect companion for long-distance adventures and trail performance, while the LM Ultra is unbeatable for daily rides with power and ease.Both bikes reflect a company that’s not just about selling e-bikes—they’re about building trust, delivering value, and giving riders freedom.Top scores across the board. 10/10.Rattan isn’t just a brand—it’s a movement.
Andy Guerra-Mondragon
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Best Electric Bicycle Company around!
I have had experience with a lot of e-bike companies and Rattan is by far the best. They make an amazing product and they stand by their work. Support always responds within 1 business day. (TrustPilot will not allow me to post email addresses but please use their email address for questions, it is posted on their support page, it starts with info) and they mail me the parts that I need for any issue that comes up. They make a product for the "working man" that is affordable and rugged. I like their product so much that I have purchased multiple Rattan bikes. If you want an affordable bike that will get you where you want to go for years, this is the company for you. I have over 1,500 miles on one of my bikes and it still rides like the day I bought it. Assembly is simple and all parts are labeled for easy assembly. Why pay more at a different company when you can save a few dollars and get an outstanding bike that will turn heads everywhere you go!
Josh
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I have had my E-bike for a year now and…
I have had my E-bike for a year now and I have rode it to work, school, and trails in the park. The only replacement I have needed to get so far is the tires about a 3 months ago because I rode it through so much rough terrain. Other than that, pretty good for a cheaper E-bike. If you need a replacement piece, just ask the help bot , it’s really helpful.
Zoe Baez
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Perfect bike for RV
Easy online order, fast shipping, excellent bike and great price..👍🏼We have an RV and it’s perfect once it’s folded for storing and able to take it with us with out needing a bike rack.
Raul Cortez
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I've had my bike for over a year and I…
I've had my bike for over a year and I absolutely love it.. I've had several issues and needed help. When I emailed Rattan they got back to me asap...they sent me a replacement pedal...free of charge..and when I lost a headlight screw and couldn't find a shop nearby that had the proper screw...Rattan got back to me and sent me replacement screws... I've also recommended Rattan ebikes to several of my friends and they're loving the idea of purchasing one in the near future..thank you so much for making my experience with my first ebike wonderful...I was a trucker by trade for 18 years..after a serious accident...I purchased my 750 foldable ebike for my birthday last year in hopes that it would help me rehabilitate my body...when I say that I could've never forseen the healing that happens when I ride up the hills around Syracuse university and pass people pushing their bikes uphill...lol I feel like a kid again...again ..thank you...I love my bike..
Aint Gonnabeabletodoit
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Excellent customer service
Excellent customer service! Above and beyond. I recently accidentally ordered the wrong item and tho it was no fault if they're own they did the very best to make me happy. Plus, these bikes are primo!. Incredible quality. I will get my next bike here.
Christopher
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According to TrustPlane, Rattan Ebike Store has a 4.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/www-rattanebike-com