Disappointed groom
I recently took my long-haired dog to Pet stock Country NSW for grooming, and unfortunately, the experience was disappointing. I clearly explained that I wanted to keep his hair long, especially on the face, and specifically asked not to trim his facial hair.Despite this, my dog’s face was cut, and the trim was uneven — completely contrary to the instructions I gave. It’s clear that there was a serious miscommunication, and the groomer did not follow my directions.Thankfully, my dog wasn’t hurt, but the result was very frustrating. Grooming services should carefully listen to owners’ instructions, especially when it comes to styles or hair length, and ensure proper communication throughout. I hope Petstock country NSW improves in this area so other pet owners don’t have a similar experience.
Ema
I have been dealing with Petstock in…
I have been dealing with Petstock in Carrum Downs in both their retail and vet areas now for over 17 years.I have been a frequent flyer there with my beautiful Rag Doll cat (Ande) for all those years.It was with great sadness that I lost Ande to health issues in the past few days. It is absolutely devastating.I have just received a lovely condolences card and flowers from their Carrum Downs facility. Thank you so much for your thoughts and kindness.Their vets and all of their support staff have been sensational for all of those years. They have allowed Ande to have a long healthy life.Thank you so much.Please if you reside in the Frankston, Dandenong, Carrom Downs area then I recommend Petstock Carrum Downs to you all without hesitation.
Robert
Don't expect delivery instructions to be on the address label
Product fine but the delivery instructions provided on order were not transferred to the address label. This meant the instruction for the courier to not enter the property were not there resulting in our almost loosing our recently rescued dog. When raised with company they advised sometimes dispatch transfer details, sometimes not.
Jim007
PRICE MATCH What a FARCE PETSTOCK
NO STARS if I could .. hopeless ..they say they do price matching .. not true .. I went into the store to purchase 2 boxes of Big Dog raw and asked them as I've done it before .. they said they do but they now have to add shipping .. I was perplexed .. anyway the staff member went to the register to do some checking and then came back and proceeded to tell me the cost .. Now the product retails for $27.99 ..I had an online price match of $25.19 .. he told me that it will cost me $30.99 to purchase .. I said what the?? he said because it's a click and collect he has to add shipping .. I said NO that's not price matching and I just walked into the store .. but how does walking into a store mean you have to add delivery charge???? I said no thank you and walked out ... ended up at Petbarn who were happy to do the price matching .. and I got my product for $25.19. You're going to lose customers. PETstock you're hopeless !
Daria
The rude server
The server did not engage in conversation and was rude, I in the many years of buying from petstock Batemans Bay have never experienced a worker like this , I had to tell him it was the wrong item and was not happy at all, I will never have him serve me again ,
Sharyn Gapps
Useless staff aggressive staff lazy staff
If you want to make the staff at petstock do their job and your tired of the useless staff rude staff and all the other bits I've read on this page send your emails to head office of Woolworths they own 55% and we all know how Woolworths treats their staff
martin willcocks
Website pricing and then website cart…
Website pricing and then website cart pricing dont align. When questioned apparenyly its because of the area of the store and pricing. Went into the said store and pricing was lower..... not impressed. The store staff were also shocked, its really too late as now Ive gone from long term loyal customer and moved to another store.
Michelle Grosser
TO add insult to injury
I went to Petstock Robina to buy quality dry food for my dogs… these are part of our family.They were promoting a 20 kg, Australian brand so I chose that along with treats in the same product.The gentleman’s service was excellent…That’s where it ended.1. The product was like recycled cardboard, with no protein smell at all…Our 3 dogs wouldn’t look at it…and one is a Labrador. A literal food vacuum.2. A few weeks later, I returned the product and was astonished by the reception… The obvious senior attendant was on defence immediately…All I said was, ‘I want to return or exchange dog’…to which, with her hands in the air, she continued, ‘dog food which is rubbish’… She had obviously been thru the procedure often before during that period.3. She said she would refund the product if it was NOT opened… Me, ‘How do I know it’s rubbish if I don’t open it?’ To which she replied, with an arrogant smirk, ‘it does NOT come with a palatable guarantee! That is our policy’…I asked if all of their products have a palatable guarantee? I suggested an inquiry into pet food quality…Still no response…and no refund. I am left with $70+ rubbish to dump, plus the effort involved.4.To add insult to injury there was still half the full pallet on sale behind me…even though they are aware of is quality. ….
Mary Cecilia Groves
Prompt Service…
I brought a product that wasn't fit for purpose - the manufacturer's fault, not Petstock and though there were grounds to not refund, Petstock did so promptly and willingly
Chris Bowden
Do NOT order online if you expect/need…
Do NOT order online if you expect/need your items within a week because this company is absolutely useless when it comes to online delivery. Better to go with Petbarn, they will deliver within 2 hours unlike Petstock where you can expect delivery...who freaking knows!!!
Jd
Of course
Of course! Here’s a draft for you:⸻I recently took an injured parrot I found on the road to Petstock in Butler, hoping they could help care for it. Unfortunately, when I returned to check on the bird’s welfare, I was treated very rudely by the staff. They refused to provide any information about the bird’s condition, which was quite disappointing. I hope they improve their customer service and communication in the future.⸻Feel free to tweak that however you like!
Kerry Tate
Check postage carefully
They are not clear on postage - be very careful - not all postage is free over the stated amount - check the small print. Caught me out and they refuse to refund it.
Puffin Lady
To long to dispatch goods once they have been paid for
Tried to add another product to my order but they said you can't. Also they take far to long to dispatch goods once they are paid for. Probably will not use again
Anne Puckett
The store appeared neat and lovely
The store appeared neat and lovely, but it was difficult to find someone to assist. They seemed uninterested when I did; in fact, they gave off a somewhat aloof attitude.
Kirralee Dorran
Terrible staff conduct
The culture at this company is disgusting and I refuse to shop there based on the gross behaviour amongst the staff.
Terry
Outrageous and misleading grooming prices
The pricing for grooming services is very misleading. On the website it is structured by weight of dog and service selected but when I took my medium dog in they charged the giant dog rate. When making the booking over the phone the groomer made no mention of a different price. My dog’s groom costs $120 at her regular groomer but at Petstock Rolleston cost $223 with the potential to be up to $283 if she was “difficult”. What’s even worse is when I got her home I noticed that the fur around her bottom wasn’t even properly clean!
Erica Thorby
SICK PUP wrong diagnosis.
I took my 10mth American bulldog puppy to Petstock Vet Hoppers Crossing June 2025. Diagnosed a mild case kennel cough, given cough mixture, paid $155. Called twice first call puppy not taking elixir told can have tablet cost $50, second call puppy getting worse, told bring back in, puppy too sick running temperature, suffering badly lethargic. Called mobile vet to home diagnosis not kennel cough, pneumonia straight away injection, and a weeks worth antibiotics, now quietly recovering. I am not happy with Petstock Vet duty of care or advice, I should be fully refunded, I could have loss my little pup no thanks to wrong diagnosis.
VANESSA MOFFITT
Pathetic
If I could give 0 stars I would! We were rejected from adopting a kitten because we wouldn’t purchase their suggested food. Even though I have heaps of good quality food supplies and choice at home, a professionally build outdoor catio as cat would be free within confined yard without fear of wildlife being killed, it wasn’t good enough! Pathetic staff and manager at Runaway Bay. AWL were passive in sorting out a solution. This kitten would have had the best of everything with no expense spared to love him well. Sorry Peanut we hope you find a good home soon.
Jodie
Account details missing
Account details missing, Auto deliveries not showing on my account, so Ihad no idea if they were coming or not. Was told by operator that this has been a problem since site was set up and not looking to be fixed. Bit wary giving my card detsils to a company who are a bit "loose" with details. The deliveries I did recieve were timely.
Pauline Groves
Horse owners – beware of PETStock Eltham!
Horse owners – go elsewhere for your supplies!PETstock Eltham: out of stock and hopeless staff – what a combination!I went in to buy lucerne chaff, none in stock. Combo chaff, I bought the last two... The staff were so lazy, I had to load the chaff myself, at least you'd expect a discount price for no service.A good alternative in the Eltham area is Motschalls Stock Feed, a family-run company that not only has stock they can advise you based on their years of experience.
Andrew Lucas
