Do you agree with Oriental Rug Care's TrustScore? Voice your opinion today and hear what 19 customers have already said.
Oriental Rug Care is an online company. Based on 19 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed June 2, 2025.
I am beyond satisfied with the rug cleaning services I received! The contractor was professional, prompt, and communicative throughout the entire process. My rugs were returned looking vibrant and spotless, and the improvement in cleanliness was immediately noticeable. It’s rare to find such quality and care these days—highly recommended!
A pipe burst and soaked my rug,called you panicking. You prioritized my job and prevented mold/mildew. Lifesavers! Thanks Jerry
Booked during peak season so it took a little longer, but the results were stunning Patience paid off, my rug looks like its straight from the showeroom
I have used them twice now. They came on time, they were professional, respectful and knowledgeable. Would use them again without a doubt.
Between two dogs and a cat, our rugs were a mess—stains, odors, fur, you name it. I had tried everything I could at home, but nothing really worked until I called in the pros. They completely deodorized and cleaned the rugs, and now there’s no trace of pet odors. Even the fur was gone. It’s a total game-changer.
This company is so great and professional. They exceeded my expectations. I would highly recommend this company over and over again.
Great experience with these guys!! They were extremely professional and restored our living room and dining room carpets to brand new!! Great company, even better crew!! Highly recommend them to anyone!!
We used this company for the first time recently because the hotel's in-house company just wanted way too much money. I'm so glad we did. I really recommend using their services, you will not be disappointed.
Excellent service. Repaired my rug fringe and reweaved many holes. Looks fantastic.
Horrible! They completely ruined my 4 year old custom made bamboo silk rug! They promised me over and over on the phone that they clean these rugs all the time and are very experienced with this material. The first time, the rug was returned still dirty but with the addition of yellow stains that I had never seen before. I have no pets. They took it back to clean two more times and stripped the rug of it's color and created more huge yellow stains all over. The rug is $12K (I have original receipt) and they are not taking financial responsibility even though they admit that what happened to my rug in their care is regrettable. BEWARE!!!!! Don't let them have your rugs!
Hello Allan and Lachlan,Our carpets are back on the floor and we are very happy with them. Thank you, Lachlan for your clear explanation about the carpets which taught both Roland and me about the carpets and especially about the “fringes” on the sides of the carpets. We will also move the carpets around, I think, at least once a year. The round carpet looks beautiful and the cream colour shows off the others colours so much better. Thank you for the good care and cleaning and picking and returning the carpets. We are very happy.We wish you all the best in your special business of cleaning carpets,Kind regardsAnne & Roland
We are extremely pleased with the way we were treated by Lachlan and Allan and the excellent service they provided. Our Persian carpets had not been cleaned for very many years and after cleaning it was clear that they had been badly soiled. They came up as new and are now proudly displayed in our apartment. We would certainly recommend them for their carpet cleaning and repair services.
I was very happy to be part of this call today. I spoke with this customer who was so pleased with our website that she decided to do more looking into our company and see what other services we offer. To her surprise, we were able to offer her full repair and restoration services for her rugs. She agreed to bring in her rugs and let us give her a FREE estimate for the wash and repair. When she came into our 5,000 square foot plant, she was amazed at how clean it was and how organized we kept it. Because we want our customers to know that we care about their precious rugs as much as they do, we keep our plant looking beautiful so that there is no cause for distraction. Because Mrs. Castello was so pleased with our plant and services, she has recommended her sister and neighbor to Oriental Rug Care. Most of our customers come from word of mouth from previous customers, meaning that we have met their expectations and they had no problem giving out our name and number. Call us today for your FREE in home estimate; we are the source for all of your rug care needs.
So sorry that I didn't get back to you sooner. We cleaned these rugs right during a very hectic move, so I haven't had much chance to evaluate your service. We are, of course, extremely pleased with the service and look of our now beautiful rugs! They look new, as I remember them when we first purchased them. And your service, from everyone concerned, was great!Thank you again for taking such good care of our precious rugs!
It has been years since I had my rugs cleaned. I saw the rug cleaning truck at my condo building since there phone number was on the roof of the van I immediately called them and they came up to my apartment and picked up the rug. The rug cleaning looks great, I feel like I have new carpets! Thank you.Rose JohnsonNaples Manor, FL
"The absolute best experience I have ever had with any rug cleaning company. I sent them two huge 10' x 8' rugs, damaged by a flood from the second floor bathroom. I was apprehensive to try them, because the last company I used destroyed a very expensive silk Persian, and refused to pay for it. Joe, the manager, invited me down to take a plant tour and meet the owner, Bill. They were both super nice guys and I could tell they were very proud of what they do. The plant was state of the art, and the crew was very professional. They even had a large repair room, where rugs were being refringed by hand. The best part is, my rugs look like it never happened. Thanks guys!!!"
“You're services went above and beyond what I expected. I know that you were referred to us from our neighbor and he said your services were great, I think that was an understatement. Your services were extraordinary! My precious rugs no longer smell like pet pee-pee and I am no longer embarrassed to have guests over. Thank you very, very much!”
“So sorry that I didn't get back to you sooner. We cleaned these rugs right during a very hectic move, so I haven't had much chance to evaluate your service. We are, of course, extremely pleased with the service and look of our now beautiful rugs! They look new, as I remember them when we first purchased them. And your service, from everyone concerned, was great!Thank you again for taking such good care of our precious rugs!”
“Thank you so much. I appreciate the great service you have been giving me. I'll let you know when the rugs can be delivered. This whole remodeling process is much worse than I ever could have imagined...dust everywhere, I'm so glad I sent the rugs out to you for cleaning. I'll have more to clean after the first of the new year. I'll either email you directly or call you. Thanks Gaytha.”
According to TrustPlane, Oriental Rug Care has a 4.7/5 rating based on 19 verified reviews as of April 2026. Source: trustplane.app/company/www-orientalrugcare-com
