Made an order that said 50% off in the checkout page. After the order, never received an email of the confirmation. They charged my the full 100%. Asked customer service to cancel the order. They said no and still charged me the 100%.
As suggested in the title, Nom Nom's food is the best I've purchased for my dog; I've purchased premium dog food for over 8 years. As good as the food is, management seems to be in love with rules that do not benefit either the customer or their management. So far the quality of the food outweighs the cumbersome business model they employ.
It looks like good quality food, but for some reason, my dog decided to eat Nom Nom in the second month. I had 3 different flavors, and none of them are being accepted by my dog now.
Healthy real food, convenient, variety that my dog loves. The meals show up at my door step right before I need them frozen and ready to put in the freezer.
Reliable delivery, easy to order, and good selections. My dogs absolutely love their meals!!
Pups love food but like the whole better than the mushy
Great food my dog really likes the food chicken cuisine it’s so easy and delicious for him to eat it
My dogs love their NomNom! They get so excited, it’s easy to prepare with each serving being proportioned so I don’t have to store leftover packages or try to measure out the right amount for each dog. I highly recommend NomNom!
Toby enjoyed the food. I'm happy about it, since he was having digestive issues when I brought him home from the shelter.
The food is good and has different flavours that my dog likes. It's great for digestion and is also high quality food compared to what I have used before.
Quality of Nom Nom is far better than other brands. The individual portions are so convenient. Getting food as scheduled.
The food is amazing and my dogs love it. They have nice small stools on this food as well as it is so digestable
I really wanted to love their fresh custom-packed meals but the quality is so unpredictable. One shipment looks like true frozen fresh ingredients, while another looks like indistinguishable chunks of 'something'. One order of the chicken meals is straight paste, while another order of the same chicken meal is chopped ingredients. More so, within 5 meal packs from 2 different shipments, I have found MOLD inside. This mold was present before thawing, meaning the manufacturing process is NOT fresh. A huge question about the manufacturing process and quality. Even packs that looked fresh must have also been spoiled because my dogs were throwing up and having severe diarrhea, which didn't stop until I completely took them off that shipment of Nomnom. And I know it's only the packs that are spoiled ingredients, because I had my dogs on NomNom for a year without any issue and was singing their praises until suddenly there has been a manufacturing change. I reached out to customer support when discovering the mold and they just gave me a discount for my next order, but I don't want a discount; I want quality food! I'd rather pay more money for quality food than this! Now I have an entire $400 worth of frozen packs in my freezer that I do not want to feed my dogs in fear of not knowing which are spoiled and whic are good.
Great product. My dog loves it, and his health has improved significantly since we switched to NOM NOM. Highly reccommend.
Easy order and serving Dogs still seem a bit hungry!
On time, as requested — and the correct recipes to please our dog’s palate.
Giving my dog healthy food.
Our dogs are obsessed with this food! Our very picky eater can’t wait to eat dinner now!
I knew when to expect the delivery and they checked up to see when the delivery looked like it might be delayed.I changed the order a few weeks prior to the delivery and the order was correct with my changes when it arrived.
Nom Nom is fantastic, my dogs love the food and it's conveniently packaged. The only issue I have had is with delivery. FedEx is not reliable and I've had several delayed deliveries and one that never arrived at all. I live in a Minneapolis suburb (so not in the middle of nowhere) and it's always stressful when the food is in transit.
