Poor Communication, No Ticket
If I could give them no stars, I certainly would. My son and I are scheduled to go see a concert tonight and did not get a ticket by the time provided i.e. one day before the concert. No communication whatsoever. I had to call and their customer service is closed. Emailed them and received the notice the next day that the ticket was no longer available. I was offered me another seat and a horrible location at no discount. Surprisingly, when I went onto Ticketmaster, there were plenty of seats available in the area. However, I had to pay double the price because it was a last minute purchase. Now I have to wait 10 days for a refund!! Total scam and poor customer service.
Marla Gilreath
Mega canceled my tickets after I bought…
Mega canceled my tickets after I bought a hotel and air fare. They do not guarantee tickets.
customer
I did not get my tickets :(
I purchased resell tickets for a comedian near the city I live in because AMEX had a promo. The day of the show I did not get a single email with the tickets and when I went to their website to check it still said that it was processing. It was a friday night and I was desperate to get my tickets since I was on my way to the theatre and I remembered a received an email from a representative so I immediately email them and call Megaseats and they were out of office. The good news is that after submitting a claim to get reimbursed I received it which is great. But I still invested time and gas to go, trusting that I had tickets purchased. But I think they should have 24/7 support for these type of scenarios since shows and concerts happen mostly at night and on the weekends. I am glad I got my refund but it was still a frustrating experience.
Angelica
Easy and understandable
Easy and understandable
customer
Easy to use and I was able to pick my…
Easy to use and I was able to pick my seat.
V Lee
Slow availability of tickets
Slow availability of ticketsNot as good as other peers
Jae Kim
The ease of ordering and the immediate…
The ease of ordering and the immediate email acknowledging the order was great. The concert isn’t until September so I’ll have to wait until late August for my etickets
Gina
All worked well
All worked well. Got the tickets.
customer
Easy and great pricing
Easy and great pricing
Jonathan Ketchum
The service is outstanding
The service is outstanding; I've bought tickets several times.
DPotter
Enjoyed using MegaSeats
It was very easy to navigate the site and purchase the tickets. The one improvement I would suggest is that you can actually see the actual seats rather than just the row. My elderly mother loves the theater and I always want seats on the end of the aisle where it is easy for her to sit and enter/exit.
Michelle Larenz
Very difficult to simply buy a hugely…
Very difficult to simply buy a hugely marked up ticket
customer
Fast service
Fast service
customer
Excellent experience and prices!!!!
Excellent experience and prices!!!!
Michael Jones
No hidden fees and coupon automatically…
No hidden fees and coupon automatically offered
customer
Purchase was easy and tickets were…
Purchase was easy and tickets were discounted!
Kevin H
Referred by my AMEX Platinum account
Referred by my AMEX Platinum account. Process was quick and easy. Although the fake “sale” was a little silly. Increasing your prices in order to give a fake discount (to the same prices as every other app) isn’t fooling anyone.
customerpablo
Straight to the point!!
Straight to the point!!
TC
I ordered tickets that were no longer…
I ordered tickets that were no longer available. However, I was able to purchase the same seats from Ticketmaster. There should be a way to automatically removed tickets if they have been sold or if the seller changes their mind.
Lashonda Jones
I bought the tickets with instructions to pick up at will call.
I bought the tickets with instructions that I would pick them up at will call. There were no tickets at the window so I had to buy them again. When I called MEGAseats a few days later I was told they had sent me my tickets via email. I found the email with the tickets. Why did they tell me to go to will call in the first place with no indication that they could do it differently at the last minute? No refund.
Teresa Hirasuna
