Heartless Hairdressers
I had an extremely upsetting and unprofessional experience at this salon. Despite communicating that I was delayed due to emergency work and still coping with recent bereavement —and receiving no response suggesting I should cancel —I still attended my booked appointment.On arrival, the owner Richard and stylist Lilliana told me that “nobody wants to do your hair now or ever.” I was spoken to in a degrading manner, left feeling completely humiliated.What’s worse, they took my deposit and charged me the remaining payment, even though the service was not provided. There was plenty of time to do one of two booked treatments. A paying customer should never be belittled or left in tears. I would expect basic empathy and professionalism, especially when I brought a new client to support their business. Sadly, I received neither.
anabi
Disaster at Loaf Hairdressers Woodseats
Disaster at Loaf Hairdressers WoodseatsMy Daughters experience two days before wedding.The wedding was on the Saturday the 12th, the wedding party were leaving to the venue on the 11th early morning.Phone call- appointment was at 10am on the 10th of October and was postponed until 11am an hour later- hairdresser arrived at 11.20A bleach was put on and it was a success; the lightest rose gold was chosen as my daughter didn't want any strong colour for her wedding and didn't want any bright/luminous pink colours.After putting the colour on, she was left at approximately 1:30 p.m. until past 2.20 p.m. while the hairdresser did 2 other clients who had been waiting, too.On rinsing, the hairdresser proclaimed she didn't know what had happened but her hair had turned purple,She did offer to rinse the hair or make another appointment to rinse on the day we were all travelling but that was all she could do.My daughter-in-law, a former hairdresser, and I teamed up to salvage my daughter's wedding day. She was in such distress, having washed her hair multiple times, which only slightly lightened the colour but did however removed the dyed skin on her forehead (due to lack of skin protection).In my daughter's kitchen, we conducted tests and found that a bleach bath was the most effective solution given the limited time we had. This occurred on a Thursday night and took a gruelling 6 hours to complete.We meticulously documented the process with pictures and steps, including using a pink blush toner. We achieved great results, as evidenced by the last picture showing my daughter looking radiant on her special day. A massive thank you to my daughter-in-law, whose hairdressing expertise and training knowledge saved the day.In response to my daughter's one-star review, the hairdresser from Loaf at Woodseats called and argued with her, saying it was her fault and the colour she chose. As you can see, the lightest Rose Gold is definitely not purple, she again offered to wash it something my daughter had already done she didn't offer anything else to rectify the situation. As a result, we strongly advise against using their services and stand by the one-star rating. We have no intention of returning.To anyone planning to have their hair done with colour, I strongly recommend scheduling it two weeks before ( a hairdressers advice and making sure you are the priority in the appointment) your wedding day to allow for potential mishaps by the hairdresser. Don't get me wrong mistakes happen but owning up to it and doing everything possible, as we did, would have been the better solution not arguing with a distressed bride to be the day before the wedding.You be the judge of the pictures!
Jan
