Bad customer service on missing food- no compensation
if there was less than one star I would put it! I ordered last night for Iftar- it came with two main items missing ( half a chicken and a salad) I inistantly write back thinking they might get them to deliver them, I receive a response early morning from JustEat they see no reason to issue a refund or compensation. I write back saying my missing items are worth £18.28- I receive a response I will be compnsated £4.49 for the missing items! are they joking
Shareefa Fadhel
Anak
Anak was professional, gave wonder advice, very knowledgeable, prompt replies. Very, very helpful to my situation and offered suggestions and legal advice that I was not able to get as she is helping me with an estate situation in France and I live in Canada. I would highly recommend her.
jean hicks
Swapping to UBEREATS paid for something didn't get it. Just eat refused refund
Yesterday I spent just under £40 on food. I ordered at around 17:00, I was told the estimated delivery time was 17:50. It got to around 17:55 and the food didn't show. My young kids were getting very frustrated as they were waiting and I was getting frustrated due to this. It turned up at 18:20. 5-10 minutes late is expected but 30 minutes is a joke. Anyway the food was cold, specific issues was the chips were soggy, one of the pizzas didn't have the pineapple I paid for. So I put in a request for a refund on the website. I wasn't expecting a full refund. More so at the very least the pineapple refunded as I didn't get it so that was stolen money, and as compensation the pizza wasn't prepared as I requested so that should have been refunded along with the chips. I received a message from just eat saying they can't do nothing on this occasion which is absolutely crazy that they didn't even have the shame to refund the £2.50 for the pineapple at the least. Will definitely be changing over to Ubereats going forward.
Yousuf
Just deleted the JustEat app
Just deleted the JustEat app. Reviews of restaurants/takeaways in my area no longer available to the public. Everything in my area in now magically 4-5* when they weren't previously. No access to hygiene ratings anymore. If I can't have the right information, then I'm not ordering though you. Sort it out JustEast
Newbie
absolutely awful do not use
absolutely awful do not use, uber eats is much better
Ryan
JustStarve
They state they've delivered my order and it hasn't arrived. waited and hour, have no way to contacting them because there website is shocking. JustStarve is a better name for the company.
Richard Twomey
Wrong food of a lesser value delivered
Wrong food of a lesser value delivered. Clear photographic evidence supplied and refund refused. I wanted the difference in value, not a whole order refund. Refused by Just Eat, no reason given. Awful customer service.
Zoë Vallender
Very disappointing experience with Just…
Very disappointing experience with Just Eat customer service. My order arrived cold to the point the food wasn’t really edible, and the milkshakes were delivered with no straws so they couldn’t be properly used. When I contacted support, they repeatedly avoided the main issue and instead focused on unrelated points. I also asked for the complaint to be escalated to a supervisor or team leader, but this request was ignored. The responses felt dismissive and the issue was never properly reviewed. Customer service should focus on resolving problems rather than trying to find reasons to dismiss them.
Ross Gee
I ordered a takeaway through the Just…
I ordered a takeaway through the Just Eat app, but unfortunately the restaurant delivered the wrong food. I called them straight away to let them know, and they apologised but said they had no drivers available to bring the correct order.I then contacted Just Eat customer service, but they told me there was nothing they could do about it. The order I received was a lamb doner instead of the chicken I had ordered. I do not eat lamb, so the meal was completely wasted.This was very disappointing service, and because of how the situation was handled, I will be deleting the Just Eat app and will not be ordering from them again.
Francesca Sherwood
I wouldn’t give Just Eat 1 star if…
I wouldn’t give Just Eat 1 star if there was such an option. They hire some unreliable drivers who don’t know the area they’re delivering to or drivers decide to keep the food for themselves. I’m not giving them anymore business, ordered food costing £33 only for the driver not to bother turning up, they’re not worth using, please hire decent honest reliable drivers who have at least some knowledge of where they’re going.
Jac
I ordered 2 kfc meals j had a missing …
I ordered 2 kfc meals j had a missing fillet chicken from my order, contacted just eat they have done nothing about it no partial refund shocking company
Tracy
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They operate with mo regard to their customers. Dreadful system. I placed an order with them for our local KFC in Weston Super Mare. At first the delivery time was approx 30 mins. An hour later they cancelled my order with no explanation. DON’T USE THIS COMPANY. THEY DON’T KEEP TO THE TIME LINES AND BREAK THE RULES ALL THE TIME. ie :- I’ve had a driver ring me to ask where I am! His sat-nav sent him to the wrong side of town. So by the time it was finally delivered it’s stone cold and uneatable. There’s no recourse to get any answers from just eat.
Janet Fearnley
Lowest of the lows
The absolute worst & most dishonest of all delivery companies. Will never use again. Minus 0 stars.
Michelle
THIEVES
THIEVES! Would rate 0 if I could. Food was delivered 20 minutes late (1 hour 45 mins after I ordered!) so I went elsewhere. When it was delivered it was too late - I told the delivery driver this and didn't accept delivery. I contacted JustEat for a refund and they fobbed me off, asked to speak to a manager multiple times who kept sending me the same reply not explaining why I could not have a refund. They kept my money, and I got nothing in return.
Holly Donaldson
If I could give minus stars I would
If I could give minus stars I would. Ordered £65 of kfc and the driver delivered the totally wrong order. Literally gave us someone elses bag. Sent all the proof pictures including the pics of what we received and they refused to offer compensation or a refund. Not even a quid. Also noticed that the phone number of the customer was on the bag so not only are they sending the wrong food but they are also giving our number out to random strangers. Somebody say breach of privacy and leaking private details. This is absolutely disgusting. And to top it off you can't even speak to someone just an ai robot asking stupid questions and not listening to facts. Most disgusting company in the UK
Chrissy Mccool
JUST EAT ARE A PISS TAKE
JUST EAT ARE A PISS TAKE. Order from McDonald. JUST EAT said they had delivered which they hadn't. will not give a refund. scammers that their best.
River-skyla Dean
friendly delivery service as usual
polite and prompt... perfect
Darren
Extremely bad service
Extremely bad service, I made an order and booked a specific time slot, the order kept getting delayed and delayed with no explanation - I call the restaurant and find out they’re waiting for the driver that just never showed up. My order was eventually an HOUR late to the time I had asked for it to be scheduled. My family and I were fasting so were relying on this to be the meal we break our fast with which we obviously weren’t able to do. The worst part was when I contacted Just Eat to complain about this matter and explained the particulars I got dismissed and was told they looked into the matter but nothing they could do?? How can this be? You are the company and have full control over rectifying situations or at least compensating customers for their inconvenience. The whole order got wasted because we had all ate by then so was a complete waste of money. Was extremely disappointed with Just Eats customer service and response - it clearly shows they operate at a low quality level and I can tell by their rating here they have no intention of improving.
Hina Alizey
I will never use just eat again
I will never use just eat again. They have taken over £350 for orders I've never received. You can't speak to anyone and all their phone numbers are no longer in use and no matter how many phone calls you make you can't speak to anyone. Even ai can't help. APPALLING SERVICE
Colin Ansell
Shocking Customer Services
Shocking Customer Services, well none at all. Take payment for a 20 minute delivery window the move it to just shy of 2 hours. So deleted my account.
Mark Ridings
