Never use Indiegogo if you want to back a genuine product
Backed a project, they took my pledge and did the backer survey. The project did an update in Feb 2025 saying that they were about to ship, but then nothing........Lots of comments from everyone else who had lost money on this platform. I will stick to Kickstarter who are reliable and responsive. Indiegogo do not have a 'REPORT this project' link to get any action, and they do not provide any buyer protections
Chris Flowers MD
Warning!
I want to warn fellow creatives to use this platform!If you'll encounter any technical issues or need help in any way to proceed with your plan, customer service is pretty much non existing, they always answer eventually but always too late. I was supposed to launch my campaign mid February, postponed it to late February to wait for their assistance, but sine they still haven't helped me I'm now moving this campaign to kickstarter instead. I'm deeply frustrated that I have to change the dates of my recording plans and redo the preparation work on another platform. Hope this can warn somebody to go through the same!
Hanna Nilsson
Terms of service broken, no products, money gone
Indiegogo clearly doesn't care about Backers or its terms of service. I backed a project/campaign that is already 3.5 years late. The Campaign owner refuses to comply with straightforward terms of service like providing substative updates every 30 days (It has been over 200 days!!!!) Backer's questions are NOT answered promptly and truthfully either.I reached out to IndieGoGo but just get some generic automated response to contact the project owner... Yeah.... they are missing from the planet and havent appeared in 200 days already! sure!So here I am reaching out to IndieGoGo again... I have tried dialogue resolution. Brutal. Really disappointed.EDIT: They have "responded" to several messages with copy-pasted responses. I have asked numerous times about the terms of service and why it is not enforced to creators. I.e. - Why can they take the money and just disappear without meeting any of their update or other obligations. No response to that.It really seems like a platform that will enable people to take a bunch of money from a community and disappear. A great choice if you create some fake goods, get a bunch of money and dip. They enable this behavior through not enforcing any of their rules for creators.
Maxwell Miner
very let down
I used Indiegogo for the first time back in 2017/18 and, while not perfect, the experience was generally positive and smooth, to the extent that when it came to crowdfunding for my latest film project I chose Indiegogo again. Unfortunately. The experience over the past year - and especially after Indiegogo changed hands and website - has been horrendous. Supporters stopped getting my updates, the platform is unusable from the perspective of UI/UX, and customer service is worst than in the Greek public sector. Given the high fees the platform gets from creators, I would advise against using the platform in its current shape.
Roman Gerodimos
Scammer Enablers
One star only because zero and negatives aren't allowed. It seems as if this crowd funding company is knowingly and willingly aiding complete scammers in fraudulently taking money from innocent victims. In my case I learned my expensive lesson with the Vera/Mirror smart ring. They dragged me around with promises and lies long enough that my credit card would not refund me. Not sure how these criminals live with themselves.
disgruntled
Indiegogo contribution #5154 receipt…
Indiegogo contribution #5154 receipt for CarDongle: USB Car PC Computer Dongle for Vehicles.Ad oggi non ho ricevuto nessun dispositivo. Mi associo all'esperienza negativa di molte altre persone
Domenico Paladino
Scam!
Indiegogo is a scam! You pay your money and never hear from them again!Don't do it! It will only cost you.
David Paul
100% Scam Site
They help people scam other people out of money. Bought one of their things they listed. 4 years later going to court filing both against them and the company. THIS IS A SCAM STAY FAR FAR AWAY.
Mike Lonergan
Keeps money from organisations
I just heard that you're keeping $51,000 from MintPress News. Bowing to the zionists, I see. That's the best way to lose your reputation. Although, given that you have 1.3 stars out of 5 already says a lot.
Mark D'Amara
Its not even worth one star
Its not even worth one star. They take money and then refuse to release funds - claiming unclear violations of some policy or guidelines but can never provide proper detail of what guideline. Interestingly they would not refuse at the collection stage, but at the release stage, which makes it clear that its a scam. Best not to take a risk and never use their service.
Osman Malik
It's 1 star because 0 isnt an option
It's 1 star because 0 isnt an option. I have invested in about 4 different products. Only ever received 1. They seem to encourage scammers who pull the plug after receiving their funds. You want a decent platform, go to Kickstarter. If you need proof on the projects that scammed, there's the LED screens on the sneakers from many years ago, theres the screenmate e-ink screen on the back of your iphone that lets you use your phone like a kindle to save on battery. And there was a cat litter box product that was completely useless.
Nassib M
It appears that "Indiegogo" can be lent…
It appears that "Indiegogo" can be lent on very easily to cancel projects and keep donations if what you are doing has any actual impact or merit. Unless you are fundraising for the most vanilla and mainstream art or project imaginable, it may be best to look elsewhere.
Jamie McLaughlin
Joke of a company
Wouldn't trust this platform ever again. Seems these muppets updated their systems and wiped loads of accounts in the process. I only know this because I saw a comment from someone mentioning two updates for a project I'd backed that I'd never seen. Checked my account - gone. One of the projects I'd backed was due a physical delivery and now I have no idea which address they have since I've moved since I backed the project.
Lentil Burger
Indiegogo = RATS!
Trustpilot please create a way for users to give bellow 1 Star.INDIEGOGO SCAMMERS = RATS!! run from those bastard's!
Andre
I would not recommend using Indiegogo
I would not recommend using Indiegogo. There were many technical issues and a non existent customer service. I could not get anybody on a call when I had numerous site issues. Pick a different platform for your crowdfunding needs.
Anonymous customer
I feel grifted
Extremely disappointed. Ingiegogo refuses to take any measures against creators who blatantly defy their terms of use. After backing the G7 haul pack campaign for over $500, and waiting patiently through 3 years of delays, the creator has decided to ghost his backers and Indiegogo has taken no action.Why have terms of use that require continuous comms and regular answers to questions if, in reality, creators can act however poorly they please and backers have zero recourse?This campaign has deeply damaged my trust in crowdfunding and I will likely never put my faith in an indiegogo campaign.
Ellen Perfect
I cannot log in
I cannot log in, basically I try to log in, and my password is not working. Cool, no problem, then I try to use the "forgot password" to get a reset password email - an email which I never got, even if I filled the form 200 times. Basically no way to log in, to reach out to them or to access my backings.
Ionel-Cristinel Putinica
Indiegogo is a scam facilitating platform
Indiegogo is built on a good concept, but with a extremely dangerous lack of any kind of protections for backers against scam and malicious projects.The idea of crowdfunding a project is great, and some honestly run crowdfunded projects will fail to achieve what they set out to do and not be able to deliver any outcomes for their backers - this is inevitable. In situations like this, an honest project will keep their backers informed as to the project status right up until the end, even if the project's outcome ends in disappointment.On indiegogo however, it is unbelievably common for projects to take backer's money, then disappear entirely and stop communication completely.Projects that look and seem perfectly legitimate, that may even be backed by legitimate companies, can simply steal from you with no intention of ever delivering on any promises they make.That is the key problem - indiegogo allows and does nothing to stop bad actors that had no intention of creating a legitimate campaign and only wanted to scam people.This only hurts those who use the platform to try and create legitimate campaigns.Absolutely do not back anything at all on this platform. The scam rate is so high and you have no real way of telling if what you're backing is a real project or a scam.
Sam
worse than kickstarter
worse than kickstarter
Jacqueline
Huge scam
Huge scam! They don’t validate the people that raise the campaigns and scam multiply like rats! And their support is useless…they take no responsibility!
Daniel
