Horrible customer service
Horrible customer service. I rented Sand Dancer through Elan Vacations. The house was amazing, the filth was not. The kitchen had not been cleaned; pasta sauce on fronts if cupboards and in drawers, dirty dishes in cupboards and dishwasher, scum in sink, ants in kitchen.... washing machine was also coated with scum and dryer was full of sand. Only response when I called is that they would alert house keeping staff. The review I completed through Elan Vacations was not posted on their website nor did they follow up with me.
Beth Kirkpatrick
Had a very nice stay st Beechnut.
Had a very nice stay st Beechnut.
Paul Wiseman
Excellent customer service
Excellent customer service - always answer the phone and always have answers. Easy to work with.
Robyn Couillard
We have been booking all our vacations…
We have been booking all our vacations for the last seven years. They are quick to respond to anytime and they are very nice people to deal with
Dianne Bowen
Very efficient and organized
Elan was amazing! I had to book the property very last minute (under 2 weeks) because our reservation to Topsail, NC was cancelled due to hurricane Florence. The reservation was processed immediately and efficiently. Also, the property is well maintained by them. We had one very minor problem when we arrived and they responded and corrected it immediately. I wish all of our rental properties, which i normally book months in advance, were handled this well. I would definitely use them again and i highly recommend them!
Betty Easterday Holden
A beautiful home wonderful vacation
A beautiful home and we loved our vacation! The crib that was there had no mattress we called and the next morning they brought a brand new pack n play to use. Thank you for everything :-)
Leslie Shick
Check in was fantastic
Check in was fantastic! We were able to pick up keys on the way in, and they called when our house was ready. People were friendly and the house was clean and up to date. Great company to work with!
Jenny Terman
The house was just wonderful
The house was just wonderful, had some wear, but the pool, private boardwalk to the beach, and the views made it absolutely perfect!! My whole family enoyed playing in the pool, using the spa, walking on the beach, sandcastles, flying kites cooking meals together in the very large and well equipped kitchen as well as grilling on the outdoor charcoal grill. It was so nice to just walk to the beach or pool, or do both during the same day. Great place for a family get together! Would recommend this vacation home to anyone.
Janice Garcia
Elan Vacations the rental source to use
We have been renting thru Elan Vacations for the last 6 to 8 years and we love the service we get. They are always very helpful and polite. We have had to call them for maintenance one time only and they responded quickly and the issue was taken care of. Nothing but good things to say about Elan and yes we recommend them to all our friends.
Pam
Elan is great.
I've reserved and vacationed with Elan for two years. I plan to continue! They have wonderful service, their website/reservations are easy to navigate and filled with all the information you may need. Check in/out is likewise uncomplicated. Their homes are exactly what is depicted, and I've yet to be disappointed.
Jacquelyn Thomas
This was the best vacation ever
This was the best vacation ever
Ginger Uhler-Smith
ok so we stay at corolla coastin' the…
ok so we stay at corolla coastin' the house is so roomy and big but the cleaning was horrible. Garbage left all outside (not like you couldn't see it) also dirty garbage can cover (which my husband clean because i won't touch it. Also they had a blender that had dirty stinky water or something left in it, that was so gross. Lots of flies were in the house. So the house was nice housekeeping not great at all.
julie carroll
Loved the OBX
My husband and I, along with our children and grandchildren (8 people total) spent an amazing week at OBX to celebrate our 50th wedding anniversary We stayed at Sea to Sound which was absolutely perfect. Lots of room for everyone and we really enjoyed the sunrises and sunsets from the rooftop eagles nest, our morning and evening gathering spot. Picture perfect weather and a short walk to the beach were enjoyed by all. A last night farewell glow-in-the-dark pool party was the best! I would not hesitate to book with Elan Vacations again, they were very helpful and the process was smooth. The house was clean and furnishings were very nice, the kitchen had everything we needed and more.
Debra Jacobs
The Crab Shack was awesome
The Crab Shack was awesome! We had the most relaxing,private, amazing beach vacation ever! The house was clean and updated. it was not the Ritz, but it was unbeatable for a beach front holiday. It was our 35th wedding anniversary. 35 years ago we honeymooned in Nags Head. I wanted my family to be with us to experience the beauty of the Outer Banks. Thank you to the owners of The Crab Shack for sharing this magical place with us. Each morning we hurried to catch the sun rise and the dolphins! It just doesn't get any better. Elan Vacations... Thank you for making our stay perfect, we will be back!
Tom Kaufman
Friendly and responsive service
Friendly and responsive service! Great house- well maintained. We would definitely rent thru Elan again!
Sharon
Our family had a great time this past…
Our family had a great time this past week. Location was amazing... Close to the beach, quiet street, close to great shops. We'll definitely be back.
Katherine Tinkey
Excellent service and prompt reply to…
Excellent service and prompt reply to any questions or concerns. Representatives are always attentive and pleasant!!!
Paulette Holland
Great customer service
Great customer service; nice perks you don't get with other rental companies; and well-maintained, clean homes. We wouldn't hesitate to rent through Elan again.
Shannon Kozlowicz
Elan was very responsive to any issues…
Elan was very responsive to any issues we had. The office staff were all very friendly and helpful
Janet Madden
Would NOT recommend Elan Vacations
My family and I stayed at Dolphin's Run during this past July. We noticed some noises at night (while trying to sleep) that sounded like something walking around coming from between the floors early on in our stay, but couldn't quite figure out what was going on. About mid-week we realized that there might be an animal that had gotten into the house somehow. My mother in law called Elan's office to inform them of what was going on and Dawn told her that the owner of the property was aware of the animal in the house, but thought the situation was resolved since they hadn't heard from us. I am extremely upset and unhappy that the owner and Elan were both aware of this situation and did not ensure that it was taken care of prior to our occupancy for the week. This situation could have been dangerous for us if the animal (we think it was a raccoon) had gotten loose within the house? It is the responsibility of the owner and the rental company to ensure that the property is fit for rental prior to having people stay there. At the very least, we should have been informed of the situation prior to our occupancy and been given the opportunity to make a decision about staying there before we received the keys. After calling and following up with them, Elan and the owners denied us a partial refund on our stay.The housekeeping at this property was really awful as well. It was evident that the housekeeping was done very quickly as there was sand and hair in the beds, which made it pretty apparent that the sheets were not freshly washed. There was a dirty wash cloth in the master bathroom and the toilet in the basement/entry level had hair all over it. I ran the vacuum on the carpet on the top level as we had small children with us and from what the vacuum picked up, it appeared that it hadn't been vacuumed very well or at all prior to our arrival. The couch and the love seat in the living room are very badly stained as are the pillows on the couches. It appears these can be removed and washed in the washing machine, but it doesn't look like an effort has ever been made to do so.I will not be using Elan Vacations again for our future OBX summer trips and would not recommend them to anyone.
Stephanie Sprinkle
