DO MOT USE THEM
DO MOT USE THEM GO ELSEWHERE
Lisa Kenny
Was this helpful?
Dignity Memorial Funeral Homes
1.943 reviews
Last reviewed: Oct 23, 2025Do you agree with Dignity Memorial Funeral Homes's TrustScore? Voice your opinion today and hear what 43 customers have already said.
www.dignitymemorial.comMember since Mar 2026
Dignity Memorial Funeral Homes is an online company. Based on 43 reviews on TrustPlane, it has an average rating of 1.9 out of 5 stars. Last reviewed October 23, 2025.
Customer Reviews
Write a ReviewFilter:
43 reviews
No dignity with Dignity
My father and I went to Dignity several years ago. They gave us a price and a copy of the paper work. The very next day and daily thereafter for 10 days the rep called and sent emails stating he wanted the paperwork back. I told him the paperwork was shredded and don't contact me again. My mother passed away about 8 months later. Because of their treatment we went with another company. My father passed away 1 year later. Now Dignity has started sending me emails saying the paper work is not complete and they would love to contact me. This brings up all sorts of emotions about my parents deaths. I have sent emails each time asking them to stop. Sure enough 2 weeks later I get another email stating they haven't heard from me.There is no dignity with Dignity. They will hound you day and night.
Beth
Was this helpful?
They do use correct information in…
They do use correct information in their dealings.they listed false information about my husband . They did not fact check their information and when my sister in law called and informed them of their false information. They hung up on her. The unprofessionalism of their actions is beyond belief. Where did they get the funeral directors degree? And who licensed these people?
customer
Was this helpful?
Just an update on the dilemma regarding…
Just an update on the dilemma regarding the burial plot at Sacred Heart Cemetery. Clara and Charles Merritt donated lot # 249, plots 1 and 2 to my mother and father in Nov 1985 with the intended purpose that they would be buried together. Clara and Charles then purchased two other plots for themselves close by. Somehow, we do not have any paperwork for the two plots. But, that does not mean that the Merritt's did not transfer the deed to Dad in 1985, it just means we have no proof.Sacred Heart cemetery claims they have no paperwork for the two plots as well, which seems strange. Because anytime there is a bill of sale, a copy should go to the purchaser and a copy should then be retained by the seller. So, it would seem, that Sacred Heart Cemetery shoulders some responsibility to maintain a receipt of the bill of sale.Nonetheless, our current problem is, apparently, mom's casket was placed in the center of plots 1 and 2, so she is occupying both spaces, which does not leave room on either side for another casket. They are not sure how this happened.Clearly, this mistake is not the fault of our family or the Merritt family, as we are not experts on burial grounds, and the responsibility lies with the cemetery. So, technically speaking, the cemetery should have to move mom's casket over into the proper plot, making room for dad to be buried next to her. But because we don't have paperwork, and they do not have paperwork, they claim they cannot do this.The Roman Catholic Diocese of Dallas owns the cemetery. Dignity memorial has managed the cemetery since 1998. Which, interestingly enough, is around the time mom's headstone seemed to have been moved, something Dignity Memorial denies ever happening.I told Dignity Memorial that our desire is to have our parents buried together. That Clara and Charles Merritt died believing that would also be the case. I told them we are considering having Dad buried at the veteran's cemetery and then our mother moved over to rest beside him. However, I have a sneaking suspicion that Sacred Heart cemetery will refuse to disinter Mom to be moved due to our lack of documentation.I do have a call into the archive department at the Dallas diocese, but have yet to hear back from them
Chris Mayer
Was this helpful?
Compassionate and Professional Service
Compassionate and Professional ServiceLosing a loved one is never easy, but Dignity Family Funeral provided our family with comfort and support during this difficult time. From the moment we walked through their doors, the staff was incredibly compassionate, patient, and attentive to every detail. They handled everything with professionalism and care, making sure our family could focus on honoring our loved one without additional stress.The facilities were beautiful and well-maintained, creating a peaceful and respectful atmosphere. They guided us through the entire process with kindness, answering all our questions and ensuring every aspect of the service was personalized and meaningful. Special thanks to Casey, Becky, Kathleen & Chelsey, they were very helpful and make sure that everything was done right. We are truly grateful for their support and highly recommend Dignity Family Funeral to anyone in need of a caring and dedicated team during their time of loss.
Rosa Chiu
Was this helpful?
Incompetent, callous, dishonest service
Do not use these people. Annette is incompetent, callous, and a liar. Our mother passed away in November and it is January and due to her actions her cremation still has not taken place. This has caused huge stress and frustration with our family. I’m sure they’ll write a reply here trying to explain themselves but I warn you, go with another service.
Deed Ziegler
Was this helpful?
There is NO DIGNITY with Dignity Memorial
Some woman named Teresa from the Surrey BC Dignity Funeral Services came into the room where we were waiting. We were waiting to receive 1/2 of our daughter's ashes. She looked at us with such disgust and disrespect (who knows why). She spoke as briefly as she could and left. We were shocked to be treated so horribly. We later found that she was told a lot of disinformation from the ex and believed it! Never met her in our life but we suffered deliberately cruel treatment as a result of viscous gossip. Not one drop of dignity there.
Julie Hamar
Was this helpful?
Deleted condolences
Deleted condolences, every single condolence. When I called, the woman said they were profane? I simply wrote we loved the deceased and the evil sister Carol Congdon never allowed communication with her. Happy to not live in Colorado! Use another funeral service.
Linda
Was this helpful?
Dignity personnel actions at Church service.
I accompanied my daughter to a funeral church service today 6 18 2024.for a dear friend. Peter Moralez when a Dignity personnel came to us and asked us to leave. on behalf of his mother. It's a public place.daughter had permission from Peters father.finding out from the church that the only person that has permission not to allow you in ,is the Bishop.Dignity had no right. and she locked the church doors.how bad is that.
Linda Olivas
Was this helpful?
Lack of Maintenance and Decorum
If you prepay for a burial, your grave will be located in the part of the cemetery where the graves are touching each other and there is no watering system or much maintenance. The building where services can be held is quite nice.
Cherryln Parker
Was this helpful?
PLEASE BE CAUTIOUS!
PLEASE BE CAUTIOUS!! Today marks one year that my dear mother-in-law passed away. This past year has been very difficult as we miss her terribly but I still find myself more angry and disappointed and just want to make sure no one else ever has to go through an experience like this. For this reason I feel I need to share our unimaginable story. Our family entrusted Hodges-Josberger Funeral Home with the sacred duty of handling the final arrangements for my mother-in-law hoping this would be done with dignity, respect and the utmost care. Dennis was very professional, knowledgeable and compassionate. Tragically, this final act of love did not go as planned. My mother-in-laws final resting place was to be in Pennsylvania with Hodges-Josbergerhandling the arrangements. While making our drive to PA we received a heart wrenching phone call from the receiving funeral home stating that the remains they received did not match the pictures we provided them. This misidentification of her remains left even a bigger hole in our hearts and many unanswered questions. Immediately my husband called Dennis, who eventually confirmed that my mother-in-laws remains were indeed still in Florida. Needless to say they tried to right their wrong and scrambled to drive her remains to Pennsylvania arriving just in time for her viewing, but not in enough time for the receiving funeral home to properly prepare her like she should have been. See, my dad was a funeral director with his own establishment so I know first hand about this process, how important it is to loved ones and the meticulous attention to detail. Never in a million years did I think something like this could or would happen. Likewise, I also feel sorry for the remains and family of Minerva Labelle McGinnis who made an unnecessary and unwanted trip to PA. On this one year anniversary of her death I wanted to purchase the Timeless Touch finger print necklace for my three daughters and my niece but this ordeal makes me question if it’s really her fingerprint! I’m hoping after this incident Hodges-Josberger has implemented improved protocols and training to ensure accuracy and prevent this from ever happening again! To anyone reading make sure they check and double check. The loss of a loved one is a profound and painful experience no one should have to experience this added stress.
paula
Was this helpful?
NEVER USE THIS COMPANY OR IT SUBSIDIARIES
I called their company to transfer my burial benefits to another state and all that took forever to happen. I never received any paperwork showing the transfer to another funeral home in my new state. I contacted Heather Covington via email and no reply. I then contacted 800 number and all they did was give me 3 funeral homes that might have my info. How is it that this company cannot look up your policy number and find out? I have waited two months to rectify this situation with no results. Oh and they also do not have a supervisor you can scream at which is crap. Every company does and this one needs to be reported to the BBB for their fraudulent behavior tactics.
P Mauldin
Was this helpful?
Dignity Memorial is a crap company
Dignity Memorial is a crap company. They should not be allowed to operate. If you buy burial plots from them and then want to sell them to someone else, Dignity will not allow it. They say you do not own your plot but only have interment rights. They will not allow you to transfer those rights to other.
T J
Was this helpful?
Prayer Cards
We used Dignity when our Father passed away, and again recently when our Mother passed away. We have no complaints about the staff. The one issue we are very disappointed with is that the prayer cards are not laminated. That is unprofessional, tacky, and a poor way to cut corners.
maureen o'connell
Was this helpful?
Rapheal Bigby
Rapheal Bigby, the funeral director is the most disrespectful and rude man I have ever encountered. He is very resistant to working with others and condescending with know-it-all attitude. This is not what people need when we have lost a loved one and are mourning. Wouldn't have this place, bury my dog because of him.
Phillip Williams
Was this helpful?
Be careful with Auto-Pay
I updated my Auto-Pay 6/1/2023 and the payment was taken from the old bank and the new bank. The representative stated the extra payment will come off balance. I asked but what about the NSF of $29.99, she stated they didnt charge me & to call my bank. I stated but it was Dignity Memorial's error. Plus I cant see the credit of both payments on my online account. Poor customer service!
Rose Molina
Was this helpful?
Stay away from Dignity Columbus Ga
Have 4 or 5 lots and funeral package plan with them for over 45 years. Need a copy of the information on each item. Traveled to Columbus gor my parents birthday ( they are buried at Parkhill owned by Dignity). Dropped by office and requested paperwork. Was informed by Wood ( only name he would hive me) that if I wanted a copy I would have yo make appt and vome back. Manager was requested but she was too busy ( no one there) to come out snd speak to me. Requested home office number and was told to look it up. Ask him yo mail to me. States cant do that company policy. If you want it you have to make apot and come back. He was rude disrespectful unhelpful and all around ass!As soon as I can ditch what I own there the better. Will be informing everyone I know to go across the street to Vance.
Martha Hendrix
Was this helpful?
the compassion and care my family …
the compassion and care my family received during our loss of our mother . the wonderful sevice that was provided for us . We thank all the wonderful Staff. at the Arthurs Funeral Home in Sault Ste Marie Ontario Canada. WE Highly recommend this funeral Home.
Donna Miceli
Was this helpful?
NEVER USE THEM
I would never use this funeral service again. There was more misinformation and lack of follow through than I could have ever imagined. On top of that they charged me much more than the original quote. When you lose a loved one you want a company who supports you through the process not one that gives you misinformation and screws everything up. They talk a good game and then do not perform. Sorry to say was my experience.
Kenneth Fisher
Was this helpful?
Where is the Affiliation???
My father passed in 2006 and we choose Eternal Valley Memorial Park, Newhall, CA for his final resting place. My mother passed April 2022 up in Lincoln California and we had pre-paid for her interment at Eternal Valley. So just prior to my mom’s passing I called Eternal Valley, spoke with Steve Quach and he gave me a Dignity Memorial affiliate near my mom’s Skilled Nursing Facility, Lincoln Funeral Home. On April 10, my brother, his wife and I met with a funeral director in Lincoln. During the meeting we got to the topic of how our mother would be transported from Lincoln down to Newhall, 390 miles. The funeral director said it was outside of their 300-mile radius and the most they could do was to put my mom on a plane and fly her down to LAX (we buy the plane ticket) and then we would have to make arrangements with Eternal Valley to pick her up from LAX and transport to Eternal Valley under a separate contract. We were already paying $6,128 to Lincoln Funeral Home, no casket (bought one from Costco for $1,200, one-day delivery), funeral at our Church, no transportation to So Cal, and they could not provide even an estimate (except for the $700 plane ticket) for delivery to Eternal Valley. The next day I called Steve Quach at Eternal Valley again and I told him what his affiliate had said and Steve’s response was, “have you signed a contract with them yet?” I said yes, they have already been paid and that we were planning to bring our mom down to Eternal Valley ourselves when we had the disposition permit in hand. Steve proceeded to tell me all the reasons we should fly her and enter into another contract with him, and that he would call Lincoln Funeral Home and someone would call me with a quote from there within 24 hours…..no one ever called. After the funeral was over, I mentioned to the Funeral Director in Lincoln what Steve had said to me, so she called down and spoke with Steve and he said he never spoke to anyone in Lincoln. At length, with disposition permit in hand and 5x8 U-Haul Trailer ($75 one-way) with my mom in tow, my brother and I delivered my mom to Eternal Valley in the 10:00am – 3:00pm M-F window that we had pre-paid for in 2006 to have my mom buried with my dad.I had also decided to do a small (12 people) graveside service the day after the intermit without any involvement (or addition $$$) with Eternal Valley and I had communicated the schedule to them weeks before the Graveside and I reminded them the day before. Additionally, family was sending flowers and I enquired about their arrival and was told nothing had arrived the afternoon before. I called again the morning of the Graveside and got the same reply.When we arrived for the Graveside, the site was a mess, four sheets of plywood from the excavation process were still there, mud was all over the flat headstone, and trash all over. I called and reported the situation and got the reply that they were very busy (with paying customers) and didn’t know when they could respond. We ended up carrying the plywood sheets off, cleaning the headstone, and picking up the trash ourselves. When my cousin arrived who had bought the flowers, she had to go find them and they finally got placed on the grave. In summary there was no value in choosing “an affiliate” and I feel we paid a LOT for the services we received from Lincoln Funeral Home. Steve Quach, who was our point contact at Eternal Valley, was disingenuous and unhelpful (he hooked me up with an underling as soon as it was apparent to him we were not entering into another contract).
Mike Familia
Was this helpful?
Cite this page
According to TrustPlane, Dignity Memorial Funeral Homes has a 1.9/5 rating based on 43 verified reviews as of April 2026. Source: trustplane.app/company/www-dignitymemorial-com