I recently filled out a questionnaire about my need for EMDR. This questionnaire was provided by Calm they were offering services for anxiety through what they claimed was EMDR. When I paid for the subscription, I realize they don't have a specific EMDR plan. There was no tailor made program as indicated. This is quite misleading and damaging for someone that's suffering from anxiety or any other mental health issue.
Would give zero stars if I could.Paid a yearly subscription through FB 8th Feb and still cannot access the premium features of the app - sent emails and chat on the 9th Feb, received a generic response and have been ignored since! Don't part with your money!
I paid for this last week, it shows on my bank statement, however I’ve struggled to get the app to recognise I’ve paid. Now another £39.99 to calm.com, inc has come out today - less than a week later! Not happy at all and causing more stress and anxiety than the “calm” I should be getting!
Says I have a free version but is charging me $13.49 per month. No help, just AI. Complete fraud. Stay far away. Believe me I’m anything but “calm” I’m furious.
High marks for the meditation sessions with Tamara Levitt and the Sleep Stories. Low marks for the lack of any information or explanation regarding the EMDR/binaural beats audio—how it works, how to use it. Very low marks for ease of navigating the app/site—and I can’t find ANY instructions for app/site navigation/use! Very low marks for the almost non-existent customer service for addressing billing issues/questions and content questions.
Would give it zero if I could. I only wish I had read the reviews before hitting the button to sign up for the yearly tariff. I have tried to get since the 4th of February now with no response.
I joined calm, many years ago, found it to be really good for relaxing and creating calm. I stopped the subscription and, a few weeks ago, saw an ad on Facebook. Did the questionnaire and rejoined. I couldn’t gain access to the app and tried all sorts to get into it. I then contacted them. It is via email. I have had an email back saying they are looking into it but no further help. I’ve contacted the bank to ask for my £40 back paid to calm as o never received the product. Weeks later, after contacting calm again I still have received no word and no refund. Should have joined headspace.
I hate the app. I signed on for a 1 month plan and it was never linked to my free plan. Calm proceeded to bill me without helping me connecting to the paid plan. I can't even find out where my paid subcription is so I can cancel. The worst ever customer service.
Signed up. Calm took my money. Tried to login. Receive messages saying I don’t have a subscription. Contacted Calm. Received an email in response saying they were very busy dealing with issues (not suprised). No action. Will report to my credit card company as a SCAM - which is what it is.
Although I did use the app and found it helpful i did not agree or sign up to autorenewal. £39.99 came out of my account without them contacting me in any way. They did not respond to 6 different emails and trying to contact them on the telephone is impossible. I had no other option but to open a case with PayPal, they sided with calm until I appealed the case and give evidence that I did not and would not have set up an auto subscribe. I dont trust them and think it was a disgrace they can do this. Go on Spotify and listen to drift off for adults - set a timer on the app and its great.
I took out a yearly subscription during a 50% offer, which I cancelled last year. Despite this, I’ve been charged again even though I don’t have an active subscription. I’ve tried contacting them but haven’t received a reply for over two weeks. I’ve now had to open a case through PayPal. It appears this charge may recur yearly, so I’d advise others to be cautious.
Would give them a zero if couldSigned up via Instagram and received a link for the subscription that doesn’t work. Account created and no subscription. Taken £17 out via Apple Pay.Emailed and standard crap email form someone called Thales Bellisia. Think this is going to be long and drawn out. Has anyone had any luck in cancelling subscription as don’t want anything to do with them based on these reviews? In effect they’re scammers and need reporting. Calm?? The irony!
Purchased late at night through Instagram. I was charged but never provided the services. I've sent four requests to cancel and get an email saying my concerns will be addressed, but they never are. I can't find a way to cancel, so am being charged. I do not recommend.
I purchased a subscription for £39.99 on 6 Feb online for Calm app and it does not work on the app , I have emailed Calm who have given me a reference number and said they are investigating, the problem is you can’t speak to anyone and they don’t care , do not waste your money on this app as it’s not fit for purpose, and they are getting rich on people like me , don’t subscribe to them.
I paid for premium and received an email with a link I clicked the link and I got an error page. It never showed on my account that I paid but my credit was charged and I didn't get premium I paid for. I contacted through their submit request and never received a response. They took my money and will not communicate at all. Totally scammed me. Don't give them your money. Wish I had researched first. Their BBB shows them ripping off hundreds of people.
Very poor. Paid for premium. When logged on through the link provided with the payment I was offered a seven day trial for premium and then I could pay. Went onto support to experience a bot that qiving the same non answer. Feel like we I have been scammed.
The app is great, but if you run into any issues, support is non-existent. I've been waiting ten days for a response from support. Nothing.
I am writing this hoping to get a resolution. I signed up for the app and could not log in. Upon resetting my password, I was signed up afresh. This mean that the forty quid I had already paid had not been taken into account and after a week, I was charged again. When I tried to get refunded for everything, I was only refunded for the second lot. This is because when I look at my subscriptions, they show as £0 having gone through the first time. There is no way through apple to request a refund for this £0 though my card shows a £40 debit. I wrote as soon as the first lot of money went through and I am still struggling to get a response.
I only gave one star because you can't give 0. Paid and a week later still unable to access the app. emails back and forth but obviously a non human as it keeps asking me to do things I have already advised in past emails I cannot do. ie log into the app and... etc. It doesn't understand I cannot log into the app as it doesn't recognize my user name and password...the password being what Calm created when I subscribed.
This may be irony at its finest. The app is supposed to provide calm yet their total lack of customer service can send your stress levels into orbit. They over charge you and you can’t get anyone to respond for weeks. I’m over them. Find another company.
