I've just switched over to AlarmGrid
I've just switched over to AlarmGrid, after having quite a terrible experience with one of the major alarm companies in the US. (ADT).I had been with ADT for almost 20 years, and they had stopped supporting a perfectly supported system, in pushing for me to upgrade to one of their touch screen systems. This is where I found AlarmGrid. Everyone I've spoken to, Matt, Gage, Darrell K., Nicholas, has been AMAZING!Darrell K. assisted me with the activation of my legacy Vista 20P system. We had a couple of snags, as ADT had locked a couple of the configuration items, however Darrell's level of knowledge and expertise, as well as his patience, we activated the system successfully. I'm really looking forward to working with AlarmGrid, as the experiences I've had with them have been nothing but positive.
Sean B
The support from Alarm Grid is outstanding!
The support from Alarm Grid is great. In particular, I've had a couple of recent, outstanding troubleshooting and repair sessions with Darrell K. We utilize Alarm Grid monitoring services at two residences and I highly recommend them!
PATRICK SMITH
Nothing but great experiences with this…
Nothing but great experiences with this company. I definitely recommend. Michael Adams has been such a great help with troubleshooting and restoring any issues I've had with my system.
Babak Moaveni
Amazing experiences
Long time ADT customer (30+ years) and was skeptical about changing companies, but Alarm Grid made me change my mind. The youtube videos they have posted and the chat secession on their website i was able to get a detailed answer for every possibility that was stopping me from making the switch. Thank you to Dylan in the chat.Once i received all LTEM-PV which came quicker then expected i was able to install and with the help of Nicholas Fuller he was able to create the account and answer all my question with setup. Infact Nicholas called me a day earlier then my scheduled appointment for setup and i was able to get everything done a day earlier. Thank you again to everyone for a amazing experience..
customer
Great help in upgrading my 12 year old alarm system myself.
We bought a house with an existing First Alert alarm system installed. It worked but we were afraid to make any modifications as it seemed very complicated and closed to DIYers. The installer no longer did residential and all local installers would only offer new systems with monitoring which we didn't want. We came across Alarm Grid via their videos and were able to modernize it and update some failing sensors ourselves. The support was top notch - we bought components to upgrade and they walked us through all the steps to implement - patient and knowledgeable. I rarely provide ratings unless the service was exceptional and in this case, I'm happy to provide this review.
Sam Gragg
We had a previous service provider and…
We had a previous service provider and compared to this now is night and day Kalen D was great since day one of activation, this company is on top of bussiness i was doing a simple test on windows sensors and got a call right away, i am so happy with this switch.
Luis
They have my loyalty for a reason
I have purchased several alarm systems for various locations over the years from Alarm Grid. They always give good prices on top brands, have quick shipping and are always there to help with questions. The numerous DIY videos they have put together, which are excellent and easy to understand, are what gave me the nerve to put in the first alarm system myself. Only once have I had an issue with a piece of equipment that I bought from them. It had been flawlessly in Service for almost a year, and began to register False power outages. I called Alarm Grid, they worked with me to Determine the cause, decided it was a warranty issue and promptly sent me a replacement unit and offered any follow-up help I needed to get it up and running. In a perfect world, all companies would Take care of their customers in this manner. If you haven’t noticed, it’s not a perfect world, but thankfully, we have Alarm Grid, and that’s a start. I Give them my highest recommendation. NW
Ackbar Schwartz
I have been an AlarmGrid customer for…over seven years now
I have been an AlarmGrid customer for well over seven years now. I can't say enough about the service and customer support they have provided to me and my family over the meany years of service with them.I would like to express my many thanks to Darrell K.He has help me on so many occasions with not only programming issues with my security system but of course all so with any problems I may have had with there Central Station! I trust them with not only mine but my Son's very Life Safety! I would NOT have any issues what so ever highly recommending them and there monitoring company to protect your home or business from any type of alarm! I even refired them for monitoring for my ole place of work.Sincerely, Mr. Eric Van Vorst
Eric Van Vorst
Michael was great to work with in…
Michael was great to work with in setting up my replacement panel.
Kent Arthur
Alarmgrid is the best!
I've been using Alarm Grid for more than 10 years now for multiple locations. They go above and beyond in their services and customer care. I highly recommend them. Darell did an excellent job in helping me resolve some controller issues.
MM
Happy new customer!
Great costomer support and care. Set up was super simple with Darrell K. - he made sure everything worked and did not make it feel rushed at all, was willing to answer any and all of my questions. I would recommend making the switch to Alarm Grid to anybody that is unhappy with their current provider.
AE
Easy Setup, Excellent Support
Super easy to set up, reasonable rate and really appreciated a call from a real support team member to walk through activation!Joshua was friendly, professional and made the experience quick and easy.
JustAnswer Customer
The onboarding team was a big help and…
The onboarding team was a big help and super nice! Thanks
Scott Petit
Our activation appointment with Darrel…
Our activation appointment with Darrel K. was very efficient. We have had a security system previously but it was not monitored. Darrel very slowly walked us through the entire process being very patient and explaining how and why the testing was done. I feel very secure having a company like this backing the product we have installed. I highly recommend this company.
JoA Schuermann
Helpful Support
I had Kalen's help and he spent a considerable amount of time helping me get my system up and running. He was very knowledgable and had great patience.
Rodney Perlman
Outstanding customer technical services…
Outstanding customer technical services team with expert knowledge and patient, clear, effective alarm system new installation support!Darryl and other team members are amazing consummate professionals!Kudos and many thanks!Respect!
John Reynolds
Competent and customer focused
Pre-sales support is impressive. All questions answered quickly and thoroughly. The activation process couldn’t have gone more smoothly and was completed in a few minutes. The monthly monitoring fee is reasonable.
Jim Lombardo
Exceptional and knowledgeable service
Exceptional and knowledgeable service. Nicholas Fuller made the transition flawless and simple. Great experience.
Michael
I am blown away by the high level of…
I am blown away by the high level of service and knowledge. Darrell is a wealth of knowledge and has the patience of a saint. He made this system function as it should and walked me through the more technical aspects. Vista 128 system with multiple partitions. Why would anyone use a different provider? Wish there was a way to send him a tip, thank you!
Dave F
5 stars then, 5 stars now
I was a previous customer years ago and had a great experience then. I came back as a customer again based off of that and I was not disappointed. Prices on equipment and service plans are reasonable, service is great (for whatever isn't self-service or otherwise automated, they're quick to follow up with a live person to take care of things), about all I can ask for. Kalen D was prompt and professional and got me squared away with what I couldn't take care of myself.
RJ
