Deceptive conduct of a software vendo and reseller (Paddle)
I purchased the VideoSolo product in 2021 under the impression it was a one‑off payment. Without clear disclosure, that purchase was converted into a recurring subscription—one that offered no genuine option to cancel.Fast forward to 2025, the company not only continued charging but also assumed renewal would automatically extend into 2026. This occurred despite my cancellation being lodged through PayPal back in 2021 to prevent any future renewals.By hiding behind a reseller and shifting blame and responsibility, these two companies have chosen to profit at the expense of their customers. This practice is misleading, unethical, and exploitative. Shame on you for profiting through deception and disregard for consumer rights. Stay away from both and explore more ethical based vendors
James
Auto subscription nightmare
Though their product is simple and easy to use, they trap you in an auto subscription that you are automatically signed up for and enrolled in. You will have to pay every year to use the software. This is a no go for me.
Scott “and” Sarah
I was month to month at $9.95 for video…
I was month to month at $9.95 for video screen recorder and then I was charged over $30 for one month. Check your credit card statements.
P.G
unable to convert, no support response
unable to convert. never received a response from support.
Gregory
Awaiting Refund for Almost a Week - Disappointed
Problem solved
- Joao Figueiredo
Videosolo is awesome
Videosolo is awesome! I had a regular zoom class going on but my work schedule changed and wasn’t able to participate for the class however thanks to VS I can record it and rewatch it later. Thank you VS!
customer
VideoByte DVD Creator Re-Registration
Contacted VideoSolo Support Team via email after purchasing new iMac and not being able to re-register VideoByte DVD Creator. Their response was very satisfactory. My original purchase registration code was reset after three days and I am now using the software trouble free. Thank you!
Eric
Purchased this over 2 weeks ago and had…
Purchased this over 2 weeks ago and had nothing but download issues, contacted customer support on numerous occassions as well as the company direct, they constantly replied with same information and guidance. I asked for a refund and was simply told that there was nothing wrong with the product and that I cannot have a refund, their customer support leaves a lot to be desired as well as their attitude towards consumers...My recommendation is that you give this company a wide berth, especially if you are located in UK
Bill Armstrong
The software is acceptable, the company is responsive but waiting is required.
The software is acceptable (does not function perfectly nor consistently without issues). However, the company has responded multiple times to my concerns and corrected license issues for me.I have purchased from them multiple times, for different Windows-based computers. If you upgrade your computer hardware (new motherboard/hard drive), you will have to contact them to get your license to work again (which will involve a wait as you explain what is wrong and wait for the time difference for a response). They do not respond quickly as they are in a different time zone, and you must wait at least 24 hours for a response, depending on where you live, I am in Pacific Time. While you wait for a response you will not have a working product that you paid for.So, if you purchase from them be aware that you will need to be in contact with them (over the years) to keep your software operating, be patient, and make sure you keep good purchase records.
Dede Russell
indispensable partner
It was easy to understand and easy to use. We plan to continue using it in the future.
Mamiまみ
I had to transfer my screenrecorder…
I had to transfer my screenrecorder software key to a new pc system and get fast help and response from the videosolo support.good customer service,thank you
Matthias Goldschmidt
Again
Again, they came up ‘trumps’Thank you for solving the problem, much appreciated.
Malcolm Coubrough
Excellent Technical Support
The technical support is immediate. They don't stop until solution is given, and client is satisfied. Salute the team, keep it up.
Brian Plaza
I have been trying to reach Videosolo…
Thank you, Trustpilot and VideoSolo, for the speedy response to my issue. The licence is now transferred to my new computer.I have been trying to reach Videosolo support for the past week, and they do NOT respond. I am trying to transfer my licence from an old computer to a new one and therefore need to code reset.
JUANN MAPP
I purchased the video converter…
I purchased the video converter ultimate software some time ago and when I went to use it today it said I needed to update to the laterest software. When i did that I found that it had reverted to the trial version and when I tried to register I get a message saying 'The registration code has already been used. Error code 4104. I was able to eventually contact customer support by email and they replied to inform me that they had reset my activation code and I was able to get full access to the product purchased.
Stephen Barker
I'm waiting for you to cancel
I'm waiting for you to cancel my purchase, I've been waiting for 1 week and you don't answer me
Clystenis Fonseca
I am loving the video downloader
I really liked the video downloader, it is exactly what I have been looking for for a long time. It downloads videos in amazing resolutions and works perfectly. It made my job 100% easy.
Elvis Henrique
Cancelled, But Still Charged And NO REFUND!
I cancelled my subscription to VideoSolo DVD ripper on Nov. 30,2022 and they still billed me 53.95 for a full new year of service on Dec. 1,2022. After being in contact with VideoSolo, Paddle.com and PayPal multiple times, I am still unable to secure a refund. This business is very shady and unethical. Stay Away!
Jared Geers
I recommend this product
I recommend this product. Having attention disorders, it's sometimes difficult for me to understand well during virtual meetings. With Screen Recorder, I can re-listen to a segment that I misunderstood in order to complete my notes and then destroy it.With other video recorders we don't always have the option to adjust the section on our screen we want to record, and being a bit embarrassed by my condition, I like it to be discreet without annoying my pairs.I appreciate we can also record only the audio.I recommend this product and if I need video recording again in the future, I will definitely use Screen Recorder again.
Maire-Claude
It converts DVD & Blu-Ray Disc in…
It converts DVD & Blu-Ray Disc in excellent condition and is easy to use.
Kam Ip
