Beware!
I will start by saying I NEVER leave a review of anything online, but this was so embarassingly bad I am taking the time to write. I am helping my elderly parents who invested with this company, and this is by far the WORST agency I have ever dealt with. Just to change their address, I had to file a form--snail mail-- THREE separate times, and multiple calls to get this done (they refused the first form because I put information for 2 accounts on the same form-- even though all the information and signatures were there, then they lost the second form I sent). Customer Service refused to even give a balance for accounts over the phone (even after 15 minutes of security questions) and insisted on sending the information via snail mail, which usually took 2 WEEKS. The website is useless and unhelpful. From reading their other reviews it seems like they do a good job of taking people's money, but aren't so helpful when you need to actually access it. I do not blame the individual agents I spoke with-- it seems like it is a system set up to be slow and unhelpful. Beware!
Jennifer Balboni
Prolonging my Mothers Funeral thanks to Vantis Life
My friend mother passed away on Friday I’m helping the family get everything together but we spoke to the representative yesterday and she said they are backed up so it may be 2 weeks to get the claim form to the funeral home director and it might be 30 days or longer for them to pay. That being said how can they have their mother’s funeral. The day she died I contacted Vantis for my friend and they told her to send the copy of her license and her policy number she did via email, then they said they sent everything to claims dept and then they spoke with her and got her information because she is the beneficiary , when the funeral home director called back yesterday they act like none of this had been done but the representative said I have the license and the policy number so I don’t understand it’s not my friends fault you’re back up she’s already mourning the loss of her mother and a life insurance company that she trusted is now prolonging the service but she always paid on time.
Lartisha Gaynor
Very good customer service on asking…
Very good customer service on asking questions
Ronnie Keith
Great experience
It was honestly the best experience I have had to make a payment
Angela Morris
Very good
Very good and understanding
Rosie Nicholas
Easy process.
Easy process.
Alfred Eilersen
Great customer service and follow up
Other insurance companies were not real nice to man my age applying for life insurance. Even though my dad is 85 years old and at 52 I rarely go to the doctor Vantis got me a fair quote and got me a great term. They followed up through the process and got all my questions answered I would suggest them to anyone needing good customer service and a FAIR policy.
Randy Dinwiddie
I appreciated the friendly prompt…
I appreciated the friendly prompt service
Lillie Hart Dickerson
Professional and friendly assistance …
Rocio was especially helpful throughout the application process. She kept me informed and exhibited patience with the many delays caused during records requests.
Lois Burns
My Vantin experience
I greatly appreciate the Vantis insurance company. They were extremely helpful and patient with me. I recommend them to anyone'.
Marsha
I had no problem getting the coverage
I had no problem getting the coverage. I thought my agent was getting it from the company that holds my major account, but this is fine!
Joanna Edmonds
The process was seamless
The process was seamless. The online app was a little buggy but all together, it was worth it.
Dustin Williams
The Vantis Life Insurance application and qualification process was simple and efficient.
Nearly everything was handled on the Vantis end and my responsibilities as the applicant were very minimal. The account representative that was assigned to me (Cindy) was absolutely outstanding. Cindy followed my application through the process, updating me regularly on its progress and with no requests from me. The best customer service I have ever received, to include all of my past experiences involving services and applications similar to this one. Thank You Cindy!
R Peacock
Thank you so much for being there.
Thank you so much for being there.
Beverly Lee
Hi I'm Felicia A Thomas Wilson and I'm…
Hi I'm Felicia A Thomas Wilson and I'm so happy to inform you that this insurance is the best. They explained everything to you about the insurance policy and they don't try to make you buy them they let you decide if you want them or not. I love them for that so come on and join us because you will be satisfied with whatever you decide to get. Thank you have a blessed day, night and weekend 🙂🙂🙂🙂😄😄😄😄💗💗💗💗.
Felicia Thomas
Awesome service and follow throughThe dashboard screen on my account was…
The dashboard screen on my account was not displaying correctly. I contacted Vantis and worked with Cindy. She was terrific! She emailed the documents I needed and then worked with her IT dept to get my issue corrected. She texted me several times to let me know of the progress of the fix. Terrific service!
Gym A.
Good an not a lot of money for the…great
Good an not a lot of money for the policy
Donnie Cooper
Simple process!
Simple process!
Anderson G.
Excellent customer service …
Miss Rocio is an excellent person and an excellent employee, tenacious until she got the answer to my case that by paying 2 installments, one in advance, I appeared to be at fault. With her help she found the mistake and everything was resolved with a happy ending. Thank you Mrs Rocio, you deserve more stars.
Nancy Puente
My experience was fabulous with manager…
My experience was fabulous with manager Mary Perruccio Hale and her rep Holly. Both of them answered my questions and went way and beyond for us to explain everything and clearly. Very kind, nice and friendly. Sincerely,Kimberlee Ann Kaul
Kimberlee Kaul
