Stay as far away from this as possible
Stay as far away from this as possible. They are snake oil salesmen. They pressure you to talk to them and once you have a problem they say there's nothing you can do. DO NOT SPEND YOUR MONEY WITH THEM. Use a travel agent and you will be much happier. They will tell you one thing when you book and when you get to your resort it will be completely different. Then they will say its up to the resort. This is a complete scam. Hyatt is getting rich from false promises.
Mike
We booked a Spring Break trip to Mexico…
We booked a Spring Break trip to Mexico through Unlimited Vacation and recently reached out to request a change of destination due to safety concerns. We were not trying to cancel our vacation altogether , only to adjust our plans in order to feel secure traveling with our family.We were informed that if we cancel, cancellation penalties will apply, and no flexibility or alternatives could be offered. We escalated the issue to a supervisor, but the response remained the same: it is company policy.While we understand that policies are in place, we were disappointed by the lack of consideration given the circumstances. As higher-level members, we expected a more customer-focused and solution-oriented approach, particularly when safety is involved.We hope the company reconsiders how situations like this are handled in the future.
Patricia Lopez
Worst reference ever
We have been referred to the Unlimited Vacation club by a friend. We knew we had to attend a presentation a were fine with that. Once there, they told us that we had to attend before 12h30, but we were diving every morning. We managed to have one at 13h30. We were there at the appointed time, but everybody left, passing without a word right in front of us, leaving our seller alone, so he decided not to proceed. We insisted, but said he could not. We were then accused by a certain Alessi Hernandez that we did not went to the presentation. To avoid problems, we made a new appointment, but before the appointed time the same Hernandez sent us a bill stating that he missed us at the appointed time and asked us to pay. Sadly, we saw the email after our presentation because we would have made sure to talk to this guy face to face. Beside this lack of communication between them, I was appalled by the lack of care to the members. The concierge never went to talks to us, no one from this club even talk to you nor salute you when you walk by. There is no perk to members, no dinner reservations, we had to wait in front of the restaurants form more than an hour and a half. Avoid at all cost!
Marco C.
This Vacation Club is fraudulent!
This Vacation Club is fraudulent!! Misrepresentation of material contract termsDeceptive and misleading sales tacticsInducement to sign a contract under false information
AmyBrandon Kaulitz
SCAM
I have been a Gold member of Unlimited Vacation Club since 2019. Unfortunately, this has been the worst membership experience I have ever had.During our most recent trip to Punta Cana, the quality of the resort and the level of service were unacceptable from the moment we arrived. The condition of our room, as well as the attitude and behavior of your sales representatives, were extremely disappointing.As a result of these issues, and after contacting Sladjana Cvetinovic, we were offered two weeks of complimentary vacation to be used within two years plus $200 Spa certificate. At that time, I was clearly told that these weeks would be added to my account under “VIP weeks.” (without any explanation regarding the true meaning of VIP weeks)Last week, when I attempted to book a vacation for this coming March, I discovered that this promise was not honored. I was informed that “VIP weeks” have a different meaning within your system and that I would still be required to pay $1,700.00. This was never explained to me at the time the offer was made and feels extremely misleading and fraudulent. As a Gold Member, I am absolutely dissatisfied with both the service and the lack of transparency I have received throughout my membership.To further demonstrate the poor level of service, I contacted your office two days ago to resolve this issue. I was told that a supervisor would contact me within 24 hours. As of today, January 6, 2026, more than 48 hours have passed, and I had to call again and remain on hold for an extended period before finally being connected to a supervisor. Unfortunately, the supervisor I spoke with, Wendy, was unprofessional and rude, which only added to my frustration.This entire experience has been extremely disappointing. DONT SIGN UP WITH THEM
Sogol Amirfarhad
UVC / GBS Customer Service ALWAYS SUCKS
I have been a UVC member for 15 years, and have upgraded several times, and recently became an Impressions Member. I have taken many vacations at the all-inclusive resorts that are part of the program, and have been very pleased with all of my experiences when booking reservations with UVC. I have always saved at least 25% over any prices I was able to find on any other travel websites for the resorts and room categories I wanted. So, that aspect of Membership has been good, and as long as you negotiate enough free nights that equal your cash investment when you buy you cant loose.Secrets, Dreams, Now, Breathless etc... All in all the vacation experiences are basically 4-5 star with regard to restaurants, accommodations, conditions of the properties, and the friendliness of the staff running the hotels.Why I am frustrated and what SUCKS is their business office and the things that don't align with what the Sales People at their resorts tell you when you are buying, or what they fail to tell you regarding the various benefits beyond making a resort reservation and saving some money after you have used you free nights and weeks. UVC's business office is always unhelpful at first, and in many cases not understandable because of the heavy accents of the people that run the operation. They sell mainly to Canadiens and Americans so I think they should have some English speaking people on the phones. It always takes escalation to a manager/supervisor to get what you need to get done, and they don't want to escalate the call so you have to argue and demand it to finally talk to someone that has some authority to do anything. My last experience with them prompted me to write this review. I have always recommended UVC, but no longer. This arrogant, lying, organization needs to get the message that they need to deliver on what they sell... quickly, efficiently, and professionally.I've been in it for a long time, but if you are new to the concept make sure you are up for the confrontation and make sure you come with your negotiation hat on and stay sober while you negotiate a deal. Just my perspective today... hope it gives some perspective.
Gunther
Horrible Experience. Expensive Mistake for Us. Do your Due Diligence Before Signing
I'd give it no stars if it were possible. High pressure, deceptive sales pitch. We kept saying no (We're in our late 70's and expressly said we didn't want access to resorts or "experiences", but were interested in hotels if discounts were available. They finally wore us down to agreeing to a 5-year membership in Hyatt for $6800 plus 289 per year-(first 2 years free) We reasoned that, as much as we travel 25% off hotel prices (through Hyatt) would be worth it. We received a "welcome call" from a person who identified himself as our personal"travel butler." If we had questions or wanted to book travel, we should call him. After 30 minutes of him going over the benefits to the program it became clear that he wanted us to pay an additional $2500 that day in order to "activate" our account. In addition, the hotel component of the membership required going through a third party-RCI and there would be an additional $389 to "activate that membership. At this point we decided that the $6800 was gone, an expensive lesson for people who should be smarter and more experienced. A few weeks later we received another call from UVC explaining that our account wasn't "activated" and we needed to do so that day-(I really couldn't get an explanation for what the consequences were for not acting that day.) The rep got more and more aggressive and insulting at which point I said I wasn't interested in throwing anymore money at them- she asked, "well, do you want me to terminate this call?" "Yes," I said and, thankfully, she hung up. A few days ago, as we were planning a trip to NYC, out of curiosity we checked The World Of Hyatt website, using our login and account number fro UVC (crappy, glitchy website, by the way) and found that, as members, the price for the hotel we wanted to stay at is $400 more for the week than if we booked it through Expedia- fees and taxes all included. When I called and asked if this was correct, the Hyatt rep said it was, and had no explanation for the difference. This is a horrible, sketchy experience. If you're reading this (and you aren't UVC or World Of Hyatt) good for you. You're doing your due diligence, something we should have done before signing anything.
Terrence Tracy
Dodged a bullet
I was roped into a UVC presentation during my stay at Dreams in Cancun in May 2025. Turns out that some of the staff from the resort get some sort of kick back from UVC to “recruit” new guests for these presentations in exchange for spa certificates and other “certificates”. I went along with it for the spa perks and after wasting 4 hours of my day listening to them and enduring their very high pressure sales tactics, I walked away with two certificates for another vacation which cost me $799 and $250. They promised me that I would be able to use both certificates for one vacation as long as the certs were used at two separate resorts. So after reading the fine print, I called customer service and was told that actually I couldn’t do that and I had to wait 30 days in between certificates to use them. I went back and forth with them until they finally let me booked them both for one trip (the fine print never mentioned this “30” day rule). Then when it came time to booking the transportation (which was included with the certs) that was a whole other back and forth and I ended up having to pay an extra $50 usd for that even though it was suppose to be included. We finally got to the trip Jan 2026 and I had to sit through another UVC presentation (this time in Punta Cana) as part of the certificate terms and, while they also tried to sell me more of their memberships, there was no way I would give them another dollar more after the nightmare of booking these two certificates. Glad I never got roped into more than these because they promise you the moon and the stars and never deliver. One of our friends booked via Hotels.com the same resort and the same dates and we only saved $100 compared to his price. Stay away from UVC.
Yessica Prato
A big scam
A big scam, fake promises, worse customer service.
Sogol Amirfarhad
Lies
Lies. Promised early check ins, transportation , upgraded rooms, xhale club access.. all lies. Don't do it. It will ruin your whole vacation
Bri Miller
This was a total used car pitch they…
This was a total used car pitch they promise great value, but it doesn’t add up. An example is we will give 70 free nights, but if you go to a Secrets property the cost is double which means you have to use 2 nights of credit for one night, so your 70 free nights go to 35 free nights. So you now have five free weeks, but the buy in is 50k. Do the math $5k avg. x 5 = $25k. Same goes for their VIP weeks example $2400 per week, but if you go to a Secrets, you need to use 2 VIP weeks = $4,800. You’re better off with the standard 25% discount. There is also black out dates, and don’t get me started on the UVC Experiences, I found no value in that garbage, as well as the RCI membership. Trust me stay far away from these scam artists. They will lie to you about the true value of this, I am really surprised that Hyatt is associated with this company.
William Fenili
Scam
Scam! We keep asking them to cancel and they continue to spam us with emails and calls, saying we have overdue fees. When we point out we dont have overdue fees, we just want to cancel, they hang up on us... and then continue to email us and call us.
Sherisse
They made so many promises and each one…
They made so many promises and each one is a lie. Stay away from this scam
Steven Allen
Liars and cheaters
Liars and cheaters! They said they were part of Costco and to help us. Their bonus to us as Costco members was some discounted trip. They verbally confirmed they were with Costco and it wasn't a timeshare deal. They also confirmed via text it wasn't a timeshare presentation. They lied and it is. Now we can't get our money back.
Geno Randono
WARNING: Cancellation Obstruction & Hidden Fees – Contract SFX-001581
Refused Full Refund ($358 deposit). We demand the full refund because the company failed on two critical points:1. Contract Breach & Obstruction: The company failed to provide the necessary Tax Identification Number (TIN) in the contract documents. This omission made it impossible for us to use the required Certified Mail cancellation method, deliberately blocking our legal right to rescind.2. Deceptive Pricing: The true cost was misrepresented, including a mandatory $599 fee PLUS hidden, unclear nightly rates not disclosed during the sale.This company engages in deceptive practices and obstructs consumer rights. Avoid this contract.
KIMBERLY B
SCAM ALERT - Ulifestyle Collection
My issue is specifically with Ulifestyle Collection. The discounts are just ok, but they sold me an upgrade that came with 205,000 travel credits and a 7-day travel certificate for a free stay up to $15,000 in value. However, after paying $4399 for the upgrade, I went to go and book travel the next day. First of all, to book with a certificate or credits, it immediately takes you to a completely different site that doesn't even look or feel like the main website you access your membership on. The hotel selection and dates was a fraction of what is available on the paid travel site. Very few properties and and none I would actually want to stay at (3 star hotels in Mexico, Dominican Rep, etc). Furthermore, suddenly, NONE of my travel dates wre even available. The membership upgrade has a 10-day calendar recission period - but you guessed it! Good luck trying to get a hold of them to cancel! My salesperson was Frederick Jones (833-473-1674 xt. 101791) assuming that's even his real name. Every time i have tried calling him since the date of purchase, my calls go immediately into voicemail......not likely a coincidence. I ended up disputing the charges with my credit card, so I don't think I will suffer a loss, but I will caution everyone about their predatory and unscrupulous business practices.
Jane Shifrin
Secrets Akumal - They tried to scam us
Just got back from Secrets Akumal and I honestly have to warn people about what happened. We recently discovered the Secrets resorts brand and were SUPER excited — we thought this would become our new vacation spot for years. And the first day really felt like that. The resort was gorgeous, the food was great, the beach was beautiful, and our ocean-view balcony room was amazing.Then everything went downhill.We were approached about this “90-minute anniversary presentation” where they said we’d get a $300 spa credit just for attending. We figured sure, why not? BIG mistake. It turned into almost 3 hours of a hard, aggressive sales pitch. Multiple people kept pushing a timeshare that costs hundreds of thousands of dollars. And the moment we said no, they just kept rotating in new people to try and pressure us more. They would NOT take no for an answer. It was honestly so uncomfortable.The whole thing completely ruined our vacation. We spent thousands of dollars to relax at what’s supposed to be a high-end resort — not to be trapped in some scammy sales pitch. I’m honestly disgusted that Hyatt lets this happen at their properties.We thought Secrets would be our new go-to vacation destination, but after this? Never again. We’re done with Secrets and probably with Hyatt altogether. Just wanted to warn others so you don’t fall into the same trap.
Karol Dywel
Avoid Unlimited Vacation Club At All Cost
Review of Unlimited Vacation Club — Avoid This ServiceOur experience with Unlimited Vacation Club has been deeply disappointing and, in our view, highly misleading. What was presented as a simple and flexible travel opportunity quickly turned into a series of withheld details, contradictory information, and shifting conditions.During a two-hour presentation in January 2025, we were offered a travel certificate as an alternative to becoming full members. We initially declined because we had no intention of traveling in 2025. The sales representative then assured us — clearly and repeatedly — that we would have two full years to use the certificate. Based on that assurance, we accepted.What we were not told is that we had only five days to cancel the certificate. We discovered this fact in November 2025 — far too late to act on it.Throughout the year, we called multiple times to confirm that the certificate had been activated. Every single time, a different agent told us it was already activated and that everything was fine.Last week, we finally learned the truth:The certificate was never activated.We must travel before January 2026 or the certificate becomes invalid — not the two years we were promised.New conditions were added, including a required 2-to-4-hour sales presentation to join Unlimited Vacation Club.We have been calling repeatedly to request a refund, but we are still waiting for a resolution.After reading other travelers’ reviews, it is clear that our experience is not unique. The pattern is consistent: crucial information withheld, inconsistent answers from staff, and conditions that change over time.Our strong recommendation: avoid Unlimited Vacation Club.If you do not want to deal with misleading sales tactics, unclear terms, or unexpected obligations, do not get involved with this program. The risk of being trapped in a situation you did not agree to is simply too high.
Shawn
BUYER BEWARE!
My wife and I went to Cancun July 30-August 5, 2025, for a short vacation. We stayed at Hyatt Vivid Grand Island and were greeted by a friendly staff the day we arrived. They told us they had other properties in Cancun and would like to show us some. We were assured this was nothing like a time share, so we agreed to go they said they'd give us breakfast and show us around.After breakfast they wanted to tell us about other locations they have around the world. They escorted us to a high-pressured sales room to join with other victims. They started the sales pitch and because of my confidence in Hyatt organization we agreed to hear the presentation. I told the presenter I was 85 years old and had no plans for long term travel, he said no problem you can transfer this to your children. We were sold a 20-year travel package with flyback. Because of our confidence in Hyatt organization and the fact we could transfer to our children we listened. We told them we planned to travel to Greece in 2026, and they said great because they have properties there and we'd save 25% with them. He said the cost for the 20-year period was $20,000, we could make payments, but we decided to pay it all up front.When we left there, we realized we were too old to buy into this program but because we could transfer it to our children maybe it was a good deal. The following day we got a call from Unlimited Vacation Club we needed to sign a 5-year contract for flyback. I told them I wouldn't sign anything until I got home and had a chance to read it and that we were promised flyback for our 20-year contract. The following day we got an email that our flyback was voided for failure to sign. At this time, I realized it was a scam. Our trip to Cancun was all inclusive but we were denied access to some of the things we already paid for. The truth of the matter is we were disappointed after the first day because of how we were treated.After we arrived back in Noth Carolina we heard from I-JVC and were told our package only covered Central America not anywhere in the world like we were told. They agreed to upgrade us for extra money to include Europe which we declined. We were told nothing but lies from IJVC and bought this package because of our confidence in Hyatt Hotels, which is affiliated with them.We will not recommend anyone to stay at the Hyatt Hotel and not only were we treated poorly during the last few days of our trip, but Hyatt is also just as much involved in this scam as Unlimited Vacation Club.We paid for our all-inclusive stay at Hyatt Grand Vivid and gave a $20,000 tip. I hope others don't get conned like we did. Hyatt Hotel and Unlimited Vacation Club are nothing but scammers, BUYER BEWARE!
Benny Pollard
If You travel, do it.
Hello,We love our membership, members before Hyatt, always traveling 1 or 2 times per year, You have savings, upgrades, always vip áreas, You can share benefits. You have RCI and travel by weeks. Now with hyatt You earn points for more free nights worldwide.
Durden Fitt
