Do you agree with StepUP Stair Parts's TrustScore? Voice your opinion today and hear what 161 customers have already said.
StepUP Stair Parts is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 25, 2026.
The product arrived on time. It shipped well no damage. The pieces were perfect straight and install only took a matter of hours. Glad to have your product. It made our steps a whole lot safer. They’ve been re-carpeted and it looks perfect. Thanks again
I received guidance on the type of wood for my project and they told me how hard or easy it was to stain and topcoat various types of wood. The same person also let me know that my order was shipping and gave me guidance on the cheapest way to package my order for the cheapest shipping price.
Incredibly talented woodworkers!! Great business acumen. Well worth the price. Excellent experience. Would recommend to anyone.
Great product. Good quality. It was a little longer than what I specified or thought, but that wasn't a big deal to fix.
The customer service was fantastic. They sent over drawings of different styles with all the measurements, which helped me explain everything clearly to the homeowner. I’ll for sure be coming back!
I'm delighted with the quality and craftmanship of the custom newels, spindles and handrails we purchased. David spent considerable time working with us to iron out a few difficult design problems. I highly recommend David and the company.
They say if you don't have anything good to say, don't say anything.
Nice quality balusters!I will definitely purchase from them again!!
Freight company damaged one of our boxes and StepUP was SUPER responsive in replacement follow-up. Very professional!
they responded immediately to my email indicating another possible option when the spindle I ordered did not fit my stairs.
Not knowing what we were doing, they were very helpful in guiding us on exactly what we needed. The items were also delivered in a timely manner.
good product ata reasonable price
My questions were answered quickly. The products I order were delivered quickly and on time. Most importantly, the were of excellent quality. I'm very impressed and will use StepUp again, if needed.
Excellent service and product
Quality… excellent Options available…excellent Shipping advice….excellent
Not knowing what we were doing, they were very helpful guiding us on exactly what we need. Items were also delivered in timely manner.
Customer service
Fast Delivery
Very nice product and helpful with shipping.
This was just the size I needed. Not your fault that it had to be cut in 2 for shipping or pay big bucks.
According to TrustPlane, StepUP Stair Parts has a 4.7/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/stepupstair-com
