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Spa and Equipment is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed January 24, 2025.
They were great and helpful until the information and pictures they send turn out to be giving a wrong recommendation. Then when I asked for support, assistance, the return policy- I was ignored. I no longer trust their input. And their support has been nonexistent. Look elsewhere.
Free shipping for the whole year sounds great! Im still considering it but sounds like a good deal.
Consistent, reliable support. They have always resolved my concerns and or problems in a timely manner. Thank you, Alex, for your assistance.
Alex was extremely responsive. He replied within less than a day of my email. He quickly assessed our equipment issue and has provided a solution. This is the best service ever!! I will use this company for all future bed and equipment purchases
We love our new 4 on 1 steamer and the customer service from Zizely was excellent. Will purchase from here again and can’t wait for my other steamers to break so I can replace with the 4 in 1 steamer lol!
We recently purchased a massage table. Jeanette Vargas was our representative and we could have not been more pleased with the way Jeanette completed the transaction. She is professional, thorough and is a credit to the company. We are thankful for employees like Jeanette.
If I could give 100 stars, I would..Jeanette Vargas was the representative that took care of me. She is a true professional what she does now only at supplying the knee that I had but they care that she does while doing the job. I wish every employer had an employee like this truly an honor.
I made a purchase with Spa and equipment and part of the device I purchased broke! I called the company and they asked for a pics of the broken pieces! Very shortly after that I had brand new piece send to me without questions asked! The lady that was helping me was Yolanda Melena. She was so professional and kind and I wish everybody in skin care industry and mostly customer service was as efficient as this wonderful employee of SPA and EQUIPMENT. Excellent job and many many thanks!
I was told my order would be delivered to my business location before purchasing my expensive table. However they will send you a video right before your order is shipped with instructions that it is a curbside delivery and white glove service is $450 minimum!! It's a very deceiving business tactic to lie to secure the sale. I won't be ordering from them anymore!
Very poor support. We ordered 10 facial steamers and only 5 working after a year. Did not offer any warranty even though they had 1 year warrantyAlso they will not post any reviews on their website if not 4 stars or better
I purchased the Euro Facial Steamer and was surprised to find that it had a LOUD ticking timer for the steam (that is not listed as so on their website). When I contacted customer support regarding this issue, Ryan's response was, "Surprisingly, I talk to a lot of people who don't mind it! You are welcome to ship it back to us (another $50) and we can sell you the Digital Euro Facial Steamer ($329 + another $50 in shipping). We'll even waive the 15% restocking fee!" Nope, no thank you!! Never again buying from this sham of a company who purposefully leave out info in their descriptions and have NO idea how to design spa products. I'll give away this ticking time-bomb before I ever spend another penny here.
I got 2 Platinum Multifunction facial machine from Spa & Equipment.After my experience I believe this machine's performance as advertised and listed their webpage is FALSE. Because: the machines have the following problems: Suction power at the highest setting is too weak,Skin scrubber does not function, Steam does not project far enough,Vibration from ultra-sonic tip at the highest setting is little too little,Machine has fragile glass parts that break in transit.Our clients have already tasted the suction power and all these other features from our previous facial machines, so we thought we were upgrading. Well we are now still using the old ones instead the new ones from Spa & Equipment. After communicating that they should exchange the machines for something that actually performs better, they simply refused to perform any exchanges even though at the time of my asking we had only had the machine for 4 weeks. So frustrating, now am stuck with 2 machines that my clients do not like and that I am unable to use. Be prepared if you look all over the internet and decide you want to choose Spa and Equipment, if your machine isn't what you expected, they will not exchange it for you, like me, you will be stuck with the machine or machines.
THE WORST COMPANY TO EVER DEAL WITH!!!! This company is so unprofessional is unreal. I received a damage massage table. Firstly, the delivery team R & L carriers is who they use. When they dropped my item off they stated the can only leave it on the side of the sidewalk. Mind you, we DO in fact have a elevator that they could have placed it on. They mentioned they weren't allowed to put it anywhere, but the sidewalk. When I called Spa and Equipment they mentioned how we got our table to us wasn't there problem. When I told them the table was damaged they said someone would bring the new table and they would give me a label to return it. They did NOT, and I had to call THEM just to get a return label. This company has been such a huge inconvenience I will never shop here again!!! BEWARE!
I made a purchase because the hydraulic bed was supposedly available in May for delivery. They called me to say that it would be in June, I thought ok I can wait, after three weeks they told me that I have to fill out some forms and attach a credit card and a copy of my driver's license, I explained that I am an international student that I have my ID country, passport and student visa. I sent the forms and a copy of my credit card and ID, and they sent me an email "sorry, we cannot accept your ID, we will refund your purchase" They have made me lose almost a month, I can't make a purchase because I don't have an American ID? hahaha I can buy a house but not a hydraulic bed, absurd, disrespectful worst customer service. After almost a month of waiting they cancel my order and I am still waiting for my money!
Excellent attention, delighted with the service that Ms. Lily offered me, I was directed to make an excellent purchase. GratefulExcelente atención, encantada con el servicio que me ofreció la Sta. Lily, fui orientada a realizar una excelente compra. Muy agradecida
Excellent customer service from all the staff.Gigi was on top to help mewith my equipment.Thank you so much.
I found Alex to be very patient, kind and informative as I was trying to decide if I should place my order with Spa & Equipment. Because of her it was an easy choice. SM
Good experience and will use again
I bought a massage table cart and it's the worst. Doesn't work, designed so poorly and the straps are too short to fit around any massage table. I can't use it.
i order an hair steamer almost two months ago and haven’t received item.. i called to get a refund and they keep giving me the run around! i will not support them at all!
According to TrustPlane, Spa and Equipment has a 3.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/spaandequipment-com
