Sent the wrong table from Scuethyee. Now they won’t respond.
I ordered two tables from Scuethyee earlier this year (2025). The coffee table was custom. The sofa table was not. I knew the order would take 2-3 months. The process of having the order delivered was challenging as Scuethyee asked if I wanted “white glove” delivery. I confirmed them that I did. They came back to me a few days later and suggested I needed to find someone to get that service. They could not tell me exactly when the delivery would happen so it was impossible to schedule white glove. The table arrived very well packaged and without any damage. They were in very large wooden crates. We were able to uncrate them and move them into our home. We had to pay someone to come and haul off the crates. The tables are great and the coffee table is what we expected but the sofa table is the wrong size. I brought this to the attention of Scuethyee customer service. I sent pictures with the measurements and have emailed them 10+ times asking how we can remedy this. I want the correct size table as it is specific to my couch size. The first few emails received a response with questions but now they have stopped responding completely. I did see an email from Scuethyee with a $50 promotional coupon recently. I don’t think that was their remedy but I was surprised they would send that and ghost me on my multiple emails. These tables are expensive. I believe They are worth it but I would really like to have the one that I ordered. Very disappointed!
Kelly Bond
Excellent Customer Service- work with them before you buy
Unfortunately, I never took delivery of the item I ordered, but the customer service (In particular, Mariz) was responsive, attentive, helpful (many many emails and calls- she was very communicative!) and they very quickly issued a full and complete refund when we discovered the item wasn't going to work out.Regarding the item, I would recommend that if you see something you like on the website, make sure to call them and inquire a little more deeply. Ask if it is made In-House at their production facility and if the photo on the website is of their actual product or of a product they are trying to reproduce. I did not learn there was a difference until my item was ready for shipment and they sent me photos (Another huge PLUS to their Customer Service!!)If you have that understanding, you will not be disappointed. For me, the item didn't match up to what I was expecting. They did offer a discount (about 20%), which I considered because I had waited so long and didn't want to start over. But it was a large dining room table and supposed to be the anchor and highlight piece to my entire dining/kitchen/living room. The finish just wasn't close enough to fit the colors and design I had already built around.on shipping: expectation was 8 weeks, that turned into 12 weeks - really not surprising to me these days, same thing happened with Crate and Barrel - but I guess something else you should know if you haven't ordered furniture recently.
Leonore Lee
Extremely stressful and suspicious process—but the product did arrive, and it’s beautiful.
UPDATE: I can’t believe this is a real company. Despite all the red flags, we just received shipment, and it’s beautiful.We even issued a chargeback after being convinced it was a scam (now withdrawn).———Extremely stressful and suspicious process—but the product did arrive, and it’s beautiful.We ordered over $3,300 of furniture from Scuethyee in early April 2025. The products finally arrived in late June—much later than promised—and to our surprise, they’re stunning. Beautiful craftsmanship, premium materials, and excellent packaging. The furniture itself is 5-star quality.But everything leading up to delivery raised massive red flags.We received conflicting and vague updates from several different “support reps” (Stefani, Bret, Alen, Mariz), each telling a slightly different story about production delays, shipping timelines, or delivery arrangements. The tracking number provided never worked. They eventually sent us a WhatsApp number in India to coordinate final delivery—an odd move for a US-based company with a supposed Denver address. The support responses—while prompt—followed an oddly scripted pattern that mirrored many ecommerce scam operations we’ve seen before. The listed business address turned out to be a luxury condo building with no clear affiliation, and their U.S. phone numbers rotated frequently.By mid-June, with still no delivery, we were convinced this was a scam and initiated a chargeback with our credit card provider.Then, almost out of nowhere, we received a legitimate freight shipment—and it was our furniture. All boxes arrived, all items were accounted for, and the quality exceeded our expectations. We immediately reversed the chargeback.So: Is this company a scam? No. But does it feel like one during the process? Absolutely. It’s an operational black box. They do not offer transparent shipping or fulfillment tracking. Their support erodes confidence rather than restoring it. It takes a leap of faith (and 2+ months of anxiety) to get to the finish line.Final verdict: • ⭐⭐⭐⭐☆ (4/5) • Product: 5 stars • Customer experience: 1 starIf you’re willing to take the risk and endure weeks of cryptic updates, you might be rewarded with truly excellent furniture. But do so with eyes wide open, and set your expectations accordingly.
Rachell
Buyer beware
Buyer beware. I ordered the Hattie Hutch (300 lbs) and it was delivered in the crate directly on my sidewalk. Scythe does not offer delivery service into your home. Not even for an additional fee. I needed to uncreate it and hire people myself. I’ve never dealt with a company that leaves your product on the sidewalk. Will never use Schthee again.
Kristen Modugno
Scuethyee is ligit
I was somewhat concerned about whether Scuethyee was ligit, but went ahead and ordered a Barcelona chair from them after reading reviews on Trustpilot. They do not have the product in stock; it ships from Beijing. Tracking the chair was not easy. The Shop app did not work, but I found a site that was in Chinese and was able to translate it on translate.google. I was quite worried that my chair would not arrive in time as we were leaving for a couple of months. But working with Stefani in customer service took much of the pressure off. My chair arrived yesterday, about 3 weeks after I ordered it! It came via USPS and you have to be home to sign for it. It arrived in a cube-shaped box about 36" on each side, every inch covered in packing tape. We had to unwrap it on the front porch; it wouldn't go through the front door. The chair was very well wrapped and in good condition. The only negative is that the cushions are only leather on top. I specifically asked and was told they were leather on all sides. They are not. The chair has a slight chemical odor from the fake leather sides and back, but I think it will disappear quickly. All in all, Scuethyee is ligit, I am happy with my chair which I got at a good price, and it arrived before I left town.
Linda Clouse
Helpful Guidance for My Dining Set
I couldn't decide between ebony and honey for my sideboard! Joan was super helpful with the renderings, and I went with honey - it matches my dining table perfectly. So glad I did!
Karrie Stimits
BEWARE
BEWARE - this company is a scam!
LaurieM
It is a SCAM!!!
It is a SCAM!!!! they took $5,0000 from me and never shipped anything!!
Cheryl Chaif
I've been eager to get this Hattie…
I've been eager to get this Hattie cabinet, and I'm so pleased they sent pictures and a video after production—it looks even better than the website photos! I love it.
Jenny Thomas Clark
Scuethyee offers very competitive prices
Scuethyee offers very competitive prices. Alen really impressed me with his customer service - he was absolutely amazing!
Jeffrey Metzger
Exactly as expected
Exactly as expected. The sturdy wooden crate packaging ensured there was no damage at all.
Scott Santo
The table is very sturdy and was…
The table is very sturdy and was customized according to my requirements. Next, I plan to order some chairs to match.
Clint Adorno
The packaging was excellent
The packaging was excellent, and it arrived quickly. Very satisfied with my purchase.
Dennis Pugh
safe packaging
The marble table is stunning, and the packaging was extremely well-done. It took me a while to unpack the package, but assembly only took a few minutes.
Joseph Farmer
Best customer service
I've shopped with this company before and they're always trustworthy. I bought four Swivel Counter Stool, and one had a defect. I contacted their customer service and they responded quickly, promising to send me a new one. True to their word, it's already arrived! Their after-sales service is easy and fast.
Kimberly Christmas
This marble table is awesome
This marble table is awesome! The quality is top-notch and the customer service was super helpful, which made everything easy and smooth.
Vera Ruiz
The quality of their products is…
The quality of their products is amazing and the responses are super fast! The customer service is truly outstanding.
Don Taylor
This stool is exactly like the picture
This stool is exactly like the picture! I was nervous buying from a new website, but Alen was super helpful. I'll definitely be buying more from here soon!
Barbara Schrom
I had such a great experience shopping…
I had such a great experience shopping at Scuethyee. Alen was always so quick to respond to my message. I'm very picky customer and I contacted him tons of times, but he was always patient and answered all my questions. The customer service at Scuethyee is definitely the best!
Cynthia Thurston
