Contact number never answers or…
Contact number never answers or responds. Feels like a scam.
Anonymous
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Safe Home Direct
4.550 reviews
Last reviewed: Feb 8, 2026Do you agree with Safe Home Direct's TrustScore? Voice your opinion today and hear what 581 customers have already said.
safehomedirect.comMember since Feb 2026
Safe Home Direct is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 8, 2026.
Customer Reviews
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50 reviews
Easy to use app and love the instant…
Easy to use app and love the instant notifications.
customer
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A Great Overall Experince
our sales rep AJ was very clear and explained everything to us in a very friendly manner. Our tech, Dominick was also very clear and his instructions easy to understand.,
Kenneth C. Farrell
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A safehome redo
Jay was fast and knowledgeable
Alan Chipman
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Staff is knowledgeable and helpful in…
Staff is knowledgeable and helpful in answering questions and care about their customers.
Del Sorensen customer
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very professional and informative
very professional and informative, and understanding as well
customer christy
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The reps were professional
The reps were professional, knowledgeable and on time. They resolved my issues in one day.
Don W.
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New Security Install
Antonio was prompt and communicated very well with what time to expect him. He explained everything thoroughly and detailed, the whole process was very smooth. The installer Dominic showed up about an hour later and was honestly one of the funniest people I had ever met. Overall 10/10 experience and I’m glad to be done with ADT.
xClint Holes
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Problems I shouldn’t have.
The security camera doesn’t seem to be working like it should doesn’t always pick up vehicles.Having to keep dealing with my previous provider.
Crockett Harness
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Our rep John E. was Amazing
My Representative John E. set up mine and my parents home and went above and beyond to make sure all our concerns were addressed. I was skeptical at first based if last experiences with other company’s but John’s professionalism and willingness to listen, made this experience one worth recommending.
Jake Smith
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Super product with super people to…
Super product with super people to direct and install.
customerMike McMeans
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Home Security
Too expensive for what it is, can't turn off the sound when a door is opened.
Jeanette Dow
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Nice technical and great service thanks
Nice technical
customer
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My review of what SafeHome offers to its clients:
Client beware. The cameras SafeHome offers are Eufy cameras, which can be purchased online by anyone without a monthly subscription. When choosing a monitoring company, it’s important to work with one that provides an integrated security platform—products that function together, not independently.A proper security system should operate within a single platform, where cameras integrate with alarms and automations. Offering off-the-shelf products that don’t truly integrate raises concerns, especially when those products are readily available to consumers online. This approach also suggests limited technical expertise, as it requires minimal specialized training.If SafeHome wants to present itself as a company that values its clients’ experience, it should begin by operating as a true security provider—not a company that resells retail products at inflated long-term costs. These cameras typically cost $100–$200 each online with no monthly fees. Clients should be aware they can purchase and manage these products themselves.Accountability is also a concern. Failing to service a client for over 30 days on an oversold product, then attempting to impose a high cancellation fee, is unacceptable—especially when the product itself could have been purchased independently for a fraction of the total cost.Lastly, sending cease-and-desist letters to individuals for posting opinion-based reviews contradicts claims of transparency and customer care. A company that truly values its clients addresses concerns directly rather than attempting to silence them.SafeHome should focus on improving its practices and becoming a legitimate security provider, rather than a costly and misleading option for consumers.
Concerned citizen
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Very good and very professional service
Very good and very professional service
Melinda Neal
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Exceptional Service
Davon was very courteous and showed me how to operate my new alarm system.
VERLEANPHILLIPS
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My sales representative Antonio and…
My sales representative Antonio and technician Davon were patient and walked me through everything.
Juliet Barr
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Best home security provider I have yet…
Best home security provider I have yet come across. Easy to work with, great products, and top-notch service. I'm glad I made the change.
Benjamin Quinn
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Win-win
Fabian, my salesperson, was great! He took time explaining all of the available options - very patient, and was happy to answer questions. The tech, Joe, installed everything. He was timely, efficient, and also answered my numerous questions. All in all the process was a win-win and I would highly recommend them.
JustAnswer Customer
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Very professional
Very professional, and explain everything to us . Would Sheiladefinitely recommend them to other people.
Sheila
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Cite this page
According to TrustPlane, Safe Home Direct has a 4.5/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/safehomedirect-com