Professional Flooring and Furniture…
Professional Flooring and Furniture Solutions are great.Very recommended. You can take their services.
Jess Fashion
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Renew
4.050 reviews
Last reviewed: Dec 29, 2025Do you agree with Renew's TrustScore? Voice your opinion today and hear what 456 customers have already said.
renewfloor.co.ukMember since Feb 2026
Renew is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed December 29, 2025.
Customer Reviews
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50 reviews
Dealt with Renew via insurance claim
Dealt with Renew via an insurance claim (and have raised a complaint with the insurer also) and it was a horrible experience.Feckless, uninterested and distracted people handling the claim details, asking for the same information multiple times asking me to wait 5 minutes on the phone, whilst they "sorted something else out"Told they would inspect and replace damaged flooring, they informed us this wasn't true and they'd just estimate the value to be passed back to insurers, then next phone call "oh yes we can send someone out" and then 3rd time "no we prefer to give the claim amount"It wasn't a huge claim but the experience was drawn out, painful and I would honestly rather walk around on warped, water damaged floors than ever speak to renew again.
Chris U
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“They were very quick to inspect our…
“They were very quick to inspect our water intrusion issue and work toward a mutually acceptable solution. Renew was diligent in following up to schedule the replacement carpets and very patient during the nearly six months it took to dry the property and complete redecorating. Mr. Clark, the assessor, and the ph
Mill Jordon
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I had Renew handle a carpet damage…
I had Renew handle a carpet damage claim and the entire experience was smoother than I expected. The team was attentive, genuinely empathetic to my situation, and made sure everything from inspection to replacement was handled efficiently and professionally. I’m pleased with the results and would definitely recommend their service to anyone needing flooring restoration help.
Win waewvy
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They were so professional ,kind and…
They were so professional ,kind and caring An excellent job was completed and they went above and beyond.
Christine Leighton
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Quick and excellent service
Quick and excellent service. Gentleman who came to see us was very helpful.
Guest
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The carpet was fitted very well by the…
The carpet was fitted very well by the 2 men’s that came to install it,
Mary G
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The diligence with compassion..
The diligence with compassion..Non judgemental
Mrs Williams
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Very good customer service kind…
Very good customer service kind understanding
Mrs R Jones
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I felt listened to
I felt listened to, I felt treated like I was a customer rather than a number. They were very professional. Carol in particular was very attentive and kind
Tom Grealy
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Review of Renew
Very quick to inspect our ingress of water problem and come to a mutually acceptable solution. Renew were diligent in following up to determine when they could organise our replacement carpets and very patient over the (almost) 6 months it took to dry the place out and redecorate. Mr Clark (the assessor) and the staff on the phone were very friendly, helpful and polite.
Derek
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A very good experience.
The gentleman Carpet Gallery was extremely helpful when it came to deciding which carpet we should have, as it is along time since we have been involved in having to choose such an important itemThe fitters made a very good job laying the carpet.
Edward Howell
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Smooth process right throughout
Smooth process right throughout, kept me updated, and did a marvellous job of my carpets and Lino. Many thanks.
Ms Beverley Wheeler
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After british gas had caused lot of…
After british gas had caused alot of damage i was in allot of stress, i got a visit from renew. what a professional trade person they sent, he put all my stress was over when i saw how professional friendly and through renew are after another stuffing me up the insurance part is easier thanks to renew as they people look after you and so polite even to rude stressed out people like me so humbled did not expect these people to be so good well done ronnie you the best
Has
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Insurance claim for carpet.
Patience, support, keeping in touch and understanding as it was a difficult time for me. My husband passed away during the process. Carpet fitters were excellent as was the Carpet supplier.
customer
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Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff good choice of products work finished to a high standard
Mr Andrerw Lyne
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Arrived when arranged
Arrived when arranged, called back when they said they would, and politely & quickly sorted an error that I’d made
Jackie
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V poor
Proceed with extreme caution if referred by an insurer.I had a number of kitchen tiles damaged in an accident that needed replacing.Via Nationwide, Renew sent an assessor in January who did a thorough review of the entire ground floor.It was very clear that the effected tiles needed lifting and replacing.Renew said they had reviewed the report and would assign plastic surgeons to carry out cosmetic repair work.I pointed out that the tiles were beyond cosmetic repair and had fully cracked in several places.They reassured that if the tiles couldn’t be repaired cosmetically, they would follow up with an alternative plan, but needed to pursue the cheapest route to satisfy the insurance company.I (foolishly) paid the excess. Within two mins of the Plastic Surgeons arriving they said the tiles couldn’t be repaired and needed replacing.Renew then went quiet – I followed up two weeks later to discover the case had been closed.When I explained the work hadn’t been carried out, their rep stated that ‘they don’t really do that kind of work’ - and then asked if I had any spare tiles.She then went on to ask if I could provide a number of quotes from local suppliers.At this point, patience worn, I complained directly to Nationwide.In a nutshell, Renew recommended a course of action and took excess without fully establishing the work required and were then unable to fulfil the work. 3 months later I am £250 out of pocket with broken tiles.
Urette
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I would like to congratulate the…
I would like to congratulate the assessor who came to my home. I had had the worst possible accident,and he gave no indication of how awful it was. He was SO considerate, and helpful and he made the whole experience easy to contend with.Thankyou Renew for employing the old form of courtesy.
Bridgie
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Wonderful experience dealing with Renew
After an insurance claim, which resulted in damage to some internal flooring, my insurance company put me in touch with Renew to deal specifically with the damaged carpet. The service provided by Steph,Zac and Rachel was absolutely first class. They were professional and diligent in their conduct and resolved the matter in a very timely manner. Thank you guys for such wonderful service.
Dal Sumal
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Cite this page
According to TrustPlane, Renew has a 4.0/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/renewfloor-co-uk