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Pet Zone Tropical Fish is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.4 out of 5 stars. Last reviewed February 21, 2026.
I received all frogs, fish and plants in a timely matter. Everything was alive except for 1 snail; which I thought was pretty good. The only issue is I did not receive the black worms. I have emailed this company with no reply. They lost a star since I lost a product AND money.
My pleco arrived died and so did my kuil loach i will never order from you guys again
5 of the wrestling halfbeaks died. I wish they would have replaced them for me but they didn't.
I emailed, texted, and called several times and could get ahold of anyone. The shipping schedule was absolutely helpful but when my order didn’t come for over a week without any correspondence I started to think how long it actually would take. I bought 1 fish and 2 plants. They had a huge selection but I would put a little time into customer service. Other than that so far so good.
Lack of communication through order processing. They only emailed me once for weather delay. They haven't reached out since to let me know anything
Lack of communication and customer support. Was told order would ship, then nothing just radio silence. Tried to follow up and no one responds.
I never got the item and I sent an email for a refund. No response.
Receiving the review of how they did before the order is even fulfilled is crazy.
Amazing fish. Awesome quality. Thanks.
I bought 4 Delhezis and they sent me 4 endlecheris which I could have bought from a local store. They dont respond to emails too. Will never use this store ever again.
Why on earth would they knowingly ship usps from CA to CO? They ship dead fish. It was not apparent that I needed to see find then chose overnight. Otherwise I am at fault. Any professional with integrity knows better. I would have paid over night twice over but I have a feeling that with all the dead on arrival fish this is their scam
I called multiple times and sent messages with no response.
They told me I'd get a follow uip with information for my seriously late never shipped order. They have not.Addition 1/8/2026 The reply from the company here is somewhat frustrating, since I called, emailed, and have been messaging repeatedly with them on Messenger, including giving my order number, which I was GIVEN when I called to ask why I never received my order.Interactions with customers should be logged as part of Customer Service Best Practices. To get this message, today, makes it clear there is a need for greater communication and proper systems to prevent such service issues.Still no word on my order from NOVEMBER
Fish arrived dead. Can not get anyone to respond to my emails.
I ordered two Tiger Oscar’s. I paid for next day shipping. They both arrived dead. Both bags had very cold water and the fish looked very bad. I tried contacting Pet Zone through email and was told to call them. I have called several times and received a recording that’s useless. Needless to say I don’t recommend Pet Zone!
Wrong fish was sent and they didn’t do anything about it but to be fair ain’t much you can do
Fish came in sick died in three days
My fish died he next day. It would not eat and seemed sickly.
Unbelievable fast shipping and excellent customer service. This is my only online fish store.
I never received my order.
According to TrustPlane, Pet Zone Tropical Fish has a 2.4/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/petzonesd-com
