Soon after ordering my sauna I received…
Soon after ordering my sauna I received a phone call to say "thank you" and ask if I had seen the ship date. I really appreciate that they reached out! Fantastic service!
Joshua A Hubbard
Was this helpful?
Nordica Sauna
5.050 reviews
Last reviewed: Feb 26, 2026Do you agree with Nordica Sauna's TrustScore? Voice your opinion today and hear what 403 customers have already said.
nordicasauna.comMember since Feb 2026
Nordica Sauna is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed February 26, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
Outstanding customer service
In contacting Nordic Sauna I was referred to John Adams. I cannot thank him enough for the time, effort and patience he had. He was there through several choice changes and was amazing in answering all of my questions. I will not hesitate to refer everyone I know to John.
Tiffany
Was this helpful?
Thank you Eric!
Eric was very prompt in addressing my needs, and kindly answered any questions I had. I ended up changing my mind about which sauna I wanted, and he was able to cancel my prior order to process my new one in a matter of minutes.
Hazel
Was this helpful?
The staff at Nautica is extremely…
The staff at Nautica is extremely responsive and helpful. Can’t wait for our unit to arrive!
Joseph
Was this helpful?
Love it, fantastic!!
Delivery is when they said it would be, so easy to put together, (follow directions makes life easier ;-) ) . We have been using it since we got it put together, hubby had to make 1 message to fix what he hooked up backwards. I can't believe how much better I feel! Wish I had known how great an infrared sauna would improve my health!! Finnmark is the best, love, love, love it!!
warren titus
Was this helpful?
5 Stars
Friendly, prompt, helpful, and provided a wonderful result.
Forrest Gray
Was this helpful?
The customer service while ordering the…
The customer service while ordering the sauna was excellent. Matthew was very responsive and a great help in getting the order put together.
Brett
Was this helpful?
Extremely helpful and patient
Extremely helpful and patient. Very knowledgeable, I felt he really cared.
DALCIN/PIO
Was this helpful?
Top notch customer service!
Ordered a Sauna through Nordica Sauna and cannot be more impressed with their customer service and support through the entire process! We had some issues with the sauna delivery not being able to make it to our house due to a recent heavy snowfall but Krizza our customer support rep was top notch with their communication and ultimately resolving our delivery issues. They were also able to send a replacement part for a piece of the kit that was damaged along the way and also get us in contact with an installation professional to answer additional questions not covered in the installation kit instructions. Nordica Sauna goes above and beyond and would highly recommend ordering a sauna kit through them, they have your back!
Matthew Bermingham
Was this helpful?
Matthew was very helpful with my…
Matthew was very helpful with my Finnmark FD-4 order.
Michael
Was this helpful?
Well build and operating Sauna
The sauna was easy to put together as instructions were detailed and clear. The sauna works as advertised, heats up quickly and has been a great addition to our excercise room.
Rudy Caputo
Was this helpful?
Great, friendly delivery
Delivery was well coordinated and confirmed ahead of time. The 2-person delivery team was very friendly and brought the palette to the bottom of my driveway without issue.
William
Was this helpful?
My first Sauna
Nordica Sauna made my purchase of our golden Designs full spectrum sauna extremely easy from the start, first off by being very helpful with all my questions about the many different types of units that they offer also I was looking for a certain size unit to fit into a particular area of my house, my rep Eric was very helpful and responsive in getting me all the needed information, which was very helpful for me making my purchase.
Paul
Was this helpful?
Great customer service
Great customer service - Matthew answered all of my questions (quickly and thoroughly!) and he set me up with a great sauna. No complaints.
Lou
Was this helpful?
They were very help full the manager…
They were very help full the manager John Adams was great and very helpful.
sia Khajavi
Was this helpful?
Helpful and beat competitor’s prices.
Helpful and beat competitor’s prices.
Alexander
Was this helpful?
Very helpful and smooth ordering…
Very helpful and smooth ordering experience. Matthew answered all our questions kindly and thoroughly. We are excited for our new sauna!
Richard
Was this helpful?
Exceeded Expectations
After seeing great reviews online, I reached out to buy a sauna and couldn't be happier. The delivery was ahead of schedule, and the support was world-class. A huge thanks to Ez, who handled all my questions with speed and expertise. She even sent custom photo instructions for a technical adjustment I needed. Great product, even better people. Highly recommended!
Jason De Mello
Was this helpful?
Great people to deal with
Great people to deal with, ordered a Finnmark FD-3 and they reached out and asked me questions, I asked them questions. Sauna is 2 months out but that's not on their end. Hopefully it is a good sauna.
Hayden
Was this helpful?
Eric and Jessica are amazing
Eric and Jessica are amazing. I feel very good about placing my order with this company. I ultimately chose Nordica because of what I read on their customer service. I had many options to buy this sauna. I am so grateful I chose Nordica!!
EllieMae
Was this helpful?
Cite this page
According to TrustPlane, Nordica Sauna has a 5.0/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/nordicasauna-com