Customer service is prompt
Customer service is prompt
Kate
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Lumberjack Direct
4.850 reviews
Last reviewed: Jan 23, 2026Do you agree with Lumberjack Direct's TrustScore? Voice your opinion today and hear what 342 customers have already said.
lumberjackdirect.comMember since Feb 2026
Lumberjack Direct is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed January 23, 2026.
Customer Reviews
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50 reviews
GREAT Customer Service
I highly recommend Jacob and the Lumberjack Direct team. They have great prices and even better customer service. They are incredibly responsive...I just wish they sold more than flooring so I could work with them more.
Kerry Curtis
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You won't be disappointed!
We were very happy with the variety of samples that were provided by this company! Shipping was quick, product was great, and I have recommended lumberjack to a few friends.
Kimber
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Lumberjack direct made a complex task easy and affordable
Selecting flooring is big decision.After visiting a local The Floor Store, I found the cost exorbitant and started looking for ways to buy with less middleman costs. I tried ordering samples from manufacturers but found the process a little too hands off. Then, I discovered Lumberjack Direct. Our assigned sales rep Jake (who is expert in the industry, not just a salesperson) was unbelievably knowledgeable, responsive, patient and always ready to help me get samples and discuss the pros and cons of different products. He was never pressing me to pull the trigger or to choose something I didn't want. We finally ended up purchasing one of their in-house-made custom products, which we found to be not only even more cost-effective than the big brands, but also a better quality and beautiful product. In the end, I can only say that my experience could not have been any better. Trying to buy such a important and permanent product like flooring definitely seems like an in-person IRL-required experience but I can say that the Lumberjack Direct sales process was just as good if not better - - and the cost savings was exceptional. Even when we encountered a snag with the delivery courier, Lumberjack Direct was responsive and helpful. Now, even after my sale and installation, Jake is still willing to take time to engage. I would send any friend and family member to use LJD.
Mark Pengelski
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Great personalized service. Beautiful material.
It took us a while to figure out the flooring that we felt would work perfectly in our home. Working with Dylan and Erykah was a pleasure. When we finally made a decision the flooring delivery was timely and the material beautiful and nearly flawless.
Bruce
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Customer for life.
Ill never take my business anywhere else. These guys work fast, they have integrity and communicate extremely well!
Michael Canales
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Amazing customer service and quick…
Amazing customer service and quick responses any time I had a question. Great quality product
Nikki Zinda
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The site was easy to use and my sample…
The site was easy to use and my sample arrived in a timely manner.
Bookworm1
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Excellent company with outstanding…
Excellent company with outstanding customer service. Andrew Ch. and Justin M. were incredibly helpful and knowledgeable. My large order of Kahr flooring (30 boxes) arrived perfectly and on time.
Sharon Murphy
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Excellent customer support in choosing…
Excellent customer support in choosing and ordering engineered flooring by Erykah, highly recommend. Items shipped quickly and securely wrapped/crated. I will return for future flooring orders.
customer
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I contacted Lumberjack direct several…
I contacted Lumberjack direct several times with questions about flooring. I was interested in. Not once we're they short or disrespectful with me.Upon delivery, the shipping Co. Left my order on a walking pathway, making it impossible to walk by. They are the ones that inform me. That the big pallet could be taken apart. It was composed of much smaller boxes, making it easy to relocate enormous pile. So I got my contractor to do exactly that. Not only that , they refunded my delivery fee. Their customer service is impeccable, and their prices are very reasonable. I would definitely recommend their products. You'll have no regrets.
Daisy Ramirez
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There were too many small boards that I…
There were too many small boards that I couldnt use becuase they create too many H joints.
luis romo
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Very satisfied
Lumberjack Direct price was the best that we found. The process for ordering was smooth and easy. Communication and directions for shipping was very thorough.
WM Johns
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Jacob and Andrew were amazing
Jacob and Andrew were so amazing. They secured flooring for us that was sold out at every other supplier and had a 4-6 week backorder. They completely saved our renovation timeline and gave us a great deal.
Belle Ballard
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Easy transaction and delivery
Best price per sqft to complete our hardwood floors. Delivery was faster than expected and brought right to the house. All we had to do was bring it in.
Kathy Cook
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Excellent product
Excellent product, excellent price, excellent service. Could not be happier!
Cindy B
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Found by chance— so thankful I did!
I found this company by chance on a google search and I’m so glad I did! I got my dream floors for cheaper than I found them anywhere else! The customer service was great. Excellent response time and attentiveness to my questions and concerns. (Shoutout Andrew!) I’d definitely recommend buying from this company. Looking forward to my order being delivered (estimated very quick delivery too!) and living with my dream floors in my home!
Amanda Lewis
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I highly recommend Lumberjack Direct
I highly recommend Lumberjack Direct. They had the best price for a quality product I needed, and their customer services was fantastic.
Jennifer F.
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Excellent customer service
Needing flooring is not always a choice. We had a main water pipe burst while my wife and I were in Europe. I did extensive research online to replace our flooring and reached out to Lumberjack Direct. I used the chat assistant on the website with ease and was connected to Erykah. Erykah is the point of contact. She is so proficient, kind, informative, and efficient. I was able to reach out to her on several occasions, and she always was able to solve issues, suggest other solutions. Communication is key to a successful transaction and Erykah’s customer service was impeccable. Lumberjack is doing the right thing, having Erykah as the “face” of the company. I would recommend this company to everyone. Erykah, thank you for doing a stellar job.
Bob Marino
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I did not get my sample
I did not get my sample
Patricia Hatch
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Cite this page
According to TrustPlane, Lumberjack Direct has a 4.8/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/lumberjackdirect-com