Do you agree with Kugoo Scooter's TrustScore? Voice your opinion today and hear what 189 customers have already said.
Kugoo Scooter is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed January 12, 2026.
I purchased an electric bike in December, money was taken but only when I followed up weeks later on a delivery date they said it was out of stock. I have not received a refund yet despite asking many times. DO NOT BUY FROM THIS COMPANY.
I purchased the scooter from Koogoo who referred to themselves as Kukirin. They used gls-ireland for tracking and a pretend contact system that never answered. Complete scam. Called them on Whatsapp it's China told me it was delivered then said it was in France then blocked me. I went through Klarna and I'm hoping I'll get something out of the 699 I spent 😭. Since then they've emailed me with offers of half price 😂.
Disappointed, scooter looks sturdy and well made but it is not.I recently purchased the Kukirin G2 max supposedly their most popular model.It arrived in good time but as soon as i started using it there were problems, the breaks rub badly you can hear it a mile away and it was rattling just 3 days after unboxing.It doesnt start half the time you have to turn it off and on several times to get the throttle to respond. I sent an email to customer service who are requesting videos of the problems, i do not have a professional streaming set up so im not sure how they expect me to show them problems which occur when the scooter is in operation, obviously its not going to display the issue if the scooter is standing still.They also sent a charger with the unsafe 2 pin adapter to a UK address, when i pointed this out I was told that because they use 2 pin adapters in europe this is all i was entitled to.Perhaps they should sell to the UK if they cant even provide a safe charger, im not sure why they are even allowed to do business here i will be raising this issue with the relevant ombudsman.After reading other reviews i realise i will not be able to resolve this with their non existent customer service so i have accepted the loss, £800 wasted and lesson learned.Avoid them at all costs there are many other brands who offer identical products for the same price but with actual customer service.Order number GB00002632 so trust pilot knows this is a genuine review.
Purchased from kugooireland.comemail is service@kugooireland. .comsales invoice says G Kugoo...No telephone numberAftersales is terrible.No telephone number..only email and a reply can take up to a week.I am still fighting for a resolution with this company & they have stopped replying.They have sent a few parts for the scooter even though I had to pay 20 euros each time for shipping.The latest was a "fuse" inside the scooter went on fire causing damage to battery & controller.. Scooter not fit for purpose....They keep saying battery is out of warranty. My argument is that the battery would be ok if fuse didnt go on fire. This is a manufacturing fault ..My son could have been seriously injured or my house could have went on fire.All these were reported to them before scooter warranty (1yr) was up.I am emailing them every day and no reply.DO NOT BUY FROM THIS COMPANY.Pay the extra from a company with a telephone number
Poor service. Coffee tasted ordinary. Not go back again!
Avoid this company! Poor customer service.
no one responds to emails and messages, no customer support, nothing, no confirmation, fake
its been 1 week since I ordered and 2 g2s are still not shipped what now.my order number is :FF00260745pls answer and tell me if i got scammed and should i try to refound.Thank you.
Do not order from this company!!! I ordered a particular scooter that was showing in stock online payment was taken and confirmation received. I later received a WhatsApp text to say that model was no longer in stock and would I accept a different model. I immediately requested a refund. They wouldn't accept I wanted a refund and kept trying to push me to take a different scooter. Eventually I had to contact revolut and go through a dispute process I finally received my refund after 2 months. Stay clear of this company.
I ordered a Kugoo M4 pro scooter for Ireland. I drove it carefully but after a month the scooter broke down. The technical service responds slowly, very disappointed with the quality and technical service of this product. The scooter is broken for the second month, no one can fix it for me.
I purchased a Kugoo wish 01 for my son for Christmas problem with the battery it’s not doing the range it should be, contacted customer service on WhatsApp they stopped replying, I also contacted them by email still no reply.I went to the website and reviewed the dirt bike and the review I left isn’t showing, so they pick and choose what reviews we leave stay clear of this company for your own sake.
Do not use ive had the g booster 2 months and the handlebars have a wobble and wont tighten contacted them because its under warranty there answer you didnt buy it direct…. And 🤷♂️ also we dont make it anymore the model, gone to citizens advice over this
Do not order from this company!! I ordered a particular scooter that was showing in stock online and got confirmation. Eight days later I had heard nothing so emailed to ask if it was shipped. They eventually replied and said they no longer had that model and could they give a different model. I immediately requested a refund and they just kept ignoring me asking would I take a different one. I have asked multiple times for a refund and they are now ignoring me. I am down a lot of money before Christmas. I'm not letting this go. The customer service is dreadful and they will not return my money.
Beware of this company complete scammers bought a scooter was told i can choose from poster of 3 gifts so i asked for 1 i was told to write a review 2 weeks ago i emailed them and text to be told i need proof of my review to be told theres s gift on its way but i cant choose these are complete scammers beware 😡😡😡
This is my second terrible review on this website, after the first review kugoo contacted me telling me they wished to fix the trouble I was having with a brand new scooter, then that was the last I heard from them, DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY, THEY WILL TAKE YOUR MONEY AND NOT WHEN YOUR SCOOTER STOPS WORKING THEY WILL NOT RESPOND TO YOUR EMAILS
If I could give negative star, I would. We have purchased 2 scooters from Kugoo USA. Both scooters failed in under a year. We started the warranty process with them. They responded initially, but now they avoid all emails and do not respond. We are now over $2,500 and both scooters are garbage. Beware of the lack of help. You can't call and they don't return emails.
Scam . I lost 259 euros.They say out of stock and never deliver not reimburse
Piece of junk! Kugoo/Kukirin same company and is a piece of junk! Horrible company, terrible customer service, never reply to emails, will not help with problems, and forget making a return for a defective scooter!
Ive seen alot of negative comments here and i dont i know why. Ive had an absolute wonderful experience and the team was beyond helpful and got exactly what i needed as if was a rare part for a new version scooter. Id 10000% recommended Kugoo and ill defo be using them again
This company is a scam. Dont respond to email, dont deliver. Stay away
According to TrustPlane, Kugoo Scooter has a 1.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/kugoo-scooter-com
