I had a small issue with one of the…
I had a small issue with one of the tripods and within 24hrs the issue had been resolved. A very kind and caring customer care team. Will be buying more products in the future from them.
Immy
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K&F CONCEPT
4.850 reviews
Last reviewed: Feb 28, 2026Do you agree with K&F CONCEPT's TrustScore? Voice your opinion today and hear what 469 customers have already said.
kfconcept.comMember since Feb 2026
K&F CONCEPT is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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Good customer UI
Good customer UI, very quick and easy to navigate and work.
Lanthix
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It was fast and effective
It was fast and effective. They addressed my concern quickly and provided a solution right away. The customer service was excellent, Julie was extremely helpful!
Miguel Angel Romero Rueda
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Great company
Great company - I had an issue with a defective product - reached out and was instantly resolved.A caring and concerned company that wanted to investigate why there was an issue - clearly a company who wants to have superior products.Would highly recommend
Harry Holder
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I had received an used product through…
I had received an used product through Amazon. Upon contacting the support team, I was offered a replacement but as they were out of stock with my product, I was refunded. All of the support provided was really prompt. This positive interaction with support team has earned my trust. I’ll order again once the item is back on stock.
Sudeep Parida
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AMAZING SUPPORT TEAM!
I had an issue with one of my K&F Concept products and I honestly wasn’t sure what to expect from support, but they completely exceeded my expectations.Their team responded quickly, asked clear and helpful questions, and actually cared about resolving the problem instead of giving me generic copy-paste answers. The entire process was smooth, professional, and surprisingly fast. They offered a solution right away and made sure I was taken care of without any back and forth frustration.It’s rare these days to find a company that stands behind their products the way K&F Concept does. Great gear is one thing, but great customer service is what really builds loyalty — and they nailed it.Highly recommend both their products and their support team.
Ralph
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The customer service experience was…
The customer service experience was 5-star. I reached out to the K&F Concept team about an issue with my Amazon order. Not only did they respond quickly, but they also offered to send me a replacement.
Bryonna
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Absolutely Zero Customer Service
Tried to contact via live chat and no one answered. You can tell they use an AI based chat but not even the AI could respond.
Madison
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Outstanding customer service
I had an issue with a tripod head that was defective. I showed K&F Concept photos of the defective part, and my original invoice, after contacting them through their website. They promptly offered to send me a replacement. Excellent customer service - reminds me of the way many companies acted before 2020. K&F Concept has great customer service, and I trust them and will use more of their equipment because of their support.
Satisfied customer
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Besides the above quality for the…
Besides the above quality for the price, the customer support after the sale is amazing.
Miguel Ângelo
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Quick response
Quick response, speed support, great service and products!
J Z
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Superior Customer Service & Products
K&F Concept provided me with both an excellent product and SUPERIOR customer service. I purchased the Magnetic Quick Release adapter mount as a gift. The carrier didn't handle with care & the box took a real beating. The mount, on the other hand, was just fine. Just made it difficult to give as a gift. The representative at K&F immediately made it right and I'm appreciative. Will continue to purchase from this company.
Sheila Holman
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The best customer service I have ever experienced.
A few months ago I bought an Insta360 X5 camera and decided to go with K&F for all of the adapters, mounts, and a case. Everything is high quality and not plastic junk like some other brands I originally went with. Unfortunately I had a mishap happen within a few months of use which ended up with me losing most of the K&F products I bought in addition to my camera. I reached out to K&F about the scenario, and without going into too much detail, I will say that K&F provided the best customer service I have ever received. Their responses were fast, professional, and very helpful. They agreed on a fair resolution for the scenario I was in and truly showed care for their customers. Highly recommend this company’s products; and in hopes you’ll never need to contact customer support, their support is truly amazing if it is ever needed. 10/10 company.
Jake Zubyk
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Excellent support
Quality product and reliable support. The K&F tripod I bought worked really well for my needs.However, since I use it so much, the product withstood a fair bit of abuse.When one of he adjustment knobs came loose, one of the bolts came off and I tried to put it back without success.The K&F team sent me a replacement ballhead as the remedy.
Jake
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Great entry level gear
The filters are great for the price. I had to reach out to customer service about warranty and they responded right away to ship me a replacement asap. Highly recommend!
Jenn
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I purchased a K&F backpack camera case…
I purchased a K&F backpack camera case from Amazon. Although I was very happy with the quality and functionality of the case, it arrived missing the rain cover and a velcro strap that should have been included. After emailing K&F's customer service with some pictures, I received a quick reply indicating that the missing items would be shipped to me. I received them a few days later and now have a complete product. While mistakes occasionally happen, the important thing is how companies handle them. In this case, I am very happy with how quickly K&F responded to my complaint and resolved the problem. The product is excellent, as is the customer service, so I would not hesitate to purchase another one of their products.
Elio Spinello
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Amazing Customer Service Surpassed Expectations!
Expedient responses and follow up. Courteous and eager to help with my request. Went above and beyond expectations. 10/10 would highly recommend. Thank you again Rhian!
Brian Perez
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i trust K&F Concept products--and stellar customer service
K&F concept offers well-designed and quality products that fit the Insta 360 x5 model. I ordered their case and silicone cover, which worked perfectly on a recent trip. Unfortunately I lost the silicon cover while traveling, and they kindly responded to my query, shipped a new silicon cover, and only charged me for the shipping. All done very quickly and will great info throughout the process. Thank you! I definitely trust K&F Concept products and customer service.
Jennifer
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K&F 3-way Geared Tripod Head - GD3W
I purchased the 3-way geared tripod head from Amazon, and when I received the unit, the bubble level was inaccurate. I contracted the manufacturer, and they promptly replaced it. Service was fantastic, and the tripod head is now working flawlessly. Level is now spot on and makes setting up the equipment much easier and faster. Highly recommend!
Mark
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I had an extremely positive experience…
I had an extremely positive experience with K&F Concept and felt it was worth sharing. I needed to contact support because of an issue with a mini tripod I purchased, and from the very beginning I was treated with great attention, respect, and speed.The service was clear and efficient. They only asked for a few photos to review the situation and, shortly after, offered a replacement without any complications. The whole process was simple and gave me a lot of confidence.Receiving a new product at my home so quickly showed how much the brand truly cares about its customers. Nowadays it’s rare to find support that is this responsive and human. I am genuinely satisfied and will definitely continue to trust K&F Concept.
DIEGO BRIDI
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According to TrustPlane, K&F CONCEPT has a 4.8/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/kfconcept-com