Great Service at an Affordable Price
I'm always very pleased with the service I get from Spruce. Their rates are affordable and my service pro gets it right every time.
DeniseA
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Spruce
3.650 reviews
Last reviewed: Feb 27, 2026Do you agree with Spruce's TrustScore? Voice your opinion today and hear what 307 customers have already said.
getspruce.comMember since Feb 2026
Spruce is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.6 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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Convenience Promised, Inconvenience Delivered
I signed up for Spruce Cleaning Services because they market themselves as a convenient, luxury service. My experience has been anything but. To add insult to injury, I’ve been a long time customer and have used them a dozen times. Unfortunately, I have had significant inconvenience and frustrations caused by them the past four visits.After multiple service issues, repeated rescheduling, and having to rearrange my schedule each time, I’m left feeling like my time simply doesn’t matter. Communication has been inconsistent, and when problems arise, the responsibility somehow shifts back to the customer.When you pay for a cleaning service, you’re paying for reliability and professionalism. Unfortunately, that has not been my experience here.
Maggie King
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Great company- easy to schedule and the…
Great company- easy to schedule and the cleaners do an excellent job! I highly recommend!
Mary Caron
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They helped me tip and get my coupon…
They helped me tip and get my coupon applied quickly and with great service!
Dominic Abbate
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they are budget friendly but some of…
they are budget friendly but some of their worker are not skilled enough... I saw dirt in my home even after their cleaning... But I also have to acknowledge that many times they did amazingly... hence, their consistancy is a question...
sayan mukherjee
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Unreliable. Avoid.
Today we got cancelled (on a service that was scheduled months in advance)… for the 3rd time. This company regularly cancels our scheduled services, without any notice. They simply don’t show up, and when you reach out to them they apologize and reschedule for days (or weeks) later. Their cleaners do a fair job, but the company is too unreliable.
HKT
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Didn’t meat my expectations …
I was really hoping to make this work long term but after first time they cleaned my place, I found living room and bathroom corners inappropriately cleaned. They shoved all the dirty dishes into my laundry without rinsing and created more mess than they were before. Customer service didn’t even flinch to make it up for it and offered a 10$ discount for next cleaning session. I’ll pass.
Zhamshid Okhunov
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Horrible customer service and…
Horrible customer service and absolutely unprofessional. I had a cleaning service scheduled but no one showed up, they just took the money and not even respond properly to the customer service chat. I have had cleaners for 10+ years but this is the first time i have dealt with such an unprofessional company. Wil never recommend them to anyone or go back to their services
SIndhu
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My first experience was fine
My first experience was fine, but the second experience was not. I simply wrote a review to the company explaining that they did not clean behind my counters or the floors properly. They immediately accused me of falsifying photos and stated that one of them was due to "oxidation" and they won't clean that. It was ridiculous. I wasn't asking for anything free - I cleaned it myself. Yet, they decided to state I was the one in the wrong. Too expensive - not worth it!
Jae Hess
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Excellent, convenient service!
I have used Spruce twice now and both times the service has been fantastic! Hilda and Maria both took care to go the extra mile. They are thorough, efficient, and organized. Will deifnitely book again!
Kelly Carpenter
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DON'T recommend. POOR standards
They do not stand by what they offer. I booked a cleaning move out service and they didn't even sweep or vacuum the floor. After a few emails back and forth I gave up because I realized they will do nothing to assist you with your issue. They sub out the work to people who do not care to work correct. Would highly NOT recommend.
Jorge Rufin
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Stay far away from Spruce Cleaning
Stay far away from Spruce Cleaning. I would never recommend them to anyone.The initial “deep clean” was pathetic, the cleaner barely did anything and didn’t even touch the floors with a mop.We foolishly gave them another shot, and it was even worse. They canceled at the last second, picked a new date we never approved, then tried to pin the blame on us. Most recently, they moved the appointment again and then canceled just 30 minutes before they were due.We wasted 2 entire days waiting, only to be stood up again. Their scheduling is chaotic, communication is disjointed, and when they do show up, the cleaning is awful. Steer clear of this company completely.
Ryan Kompare
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⭐ 1/5
⭐ 1/5. If I could give them a negative, I WOULD. I would never recommend Spruce Cleaning. Their service is consistently terrible.Our first deep clean was a complete joke—the cleaner did half the job and didn’t even mop the floors. Photos I sent showing how dirty the floors were were basically ignored.We gave them a second chance, and it only got worse. They canceled last minute, rescheduled for a day we never agreed to, and tried to blame us. Most recently, they rescheduled again and canceled just 30 minutes before the appointment.We waited all day for them, and yet again they didn’t show. Their scheduling is a disaster, communication is nonexistent, and the quality of cleaning is unacceptable.If you value your time and want a clean home, avoid this company at all costs.
Clara M
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Spruce Cleaning web site layout is not…
Spruce Cleaning web site layout is not customer friendly and pricing for service is misleading. As a busy professional and preparing for family coming in town I opted for the first time to book housekeeping service and because there was a decent Black Friday deal. However, discovering after services were complete that $129 is for repeat service. In addition, the ladies who came out almost missed cleaning my ceiling fans, which is part of the premium service. I asked about it being clean and one of the ladies apologized but on top of this I was told they forgot their duster. They dusted my living room ceiling fan with a towel over the end of a broom stick which is not sanitary. Overall given this experience with the confusion on the service price listing and me having to ask about dusting the ceiling fan where neither employee was prepared in bringing a duster for a house cleaning job, I'm neither satisfied or happy with the service I received from Spruce cleaning service. The ladies were nice and did a decent job outside forgetting the duster and along with the billing I give this service 3 stars.
Stacie Hutchins
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Karina is great
Karina is great. She takes pride in her job. Starts to clean when arriving. I told her what rooms not to dust and she didn't.
Vicki Baker
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Items went missing from my home after…
Items went missing from my home after using this company, ignoring the non satisfactory service they rendered. If you must use their services, I strongly recommend being present and watching closely. I lost valuables from my bedroom, yet they expected me to provide video evidence which is unrealistic, who set cameras inside their private spaces?Instead of conducting a thorough investigation, they simply asked the service provider, who of course denied seeing anything. That was the extent of their effort. It’s disappointing and concerning, and customers deserve better accountability and professionalism.
Dre
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Nothing went wrong you didnt show
Nothing went wrong you didnt show. You were to redo a clean that was half ass and you didnt show or call. My dogs were in there kennals all day waiting for you to show up.
Rick
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This is the worst cleaning services I…
This is the worst cleaning services I have used so far. I live in One Seven Belleview Station and booked a service for my apartment for today because they work with my apartment. The cleaning lady set foot in my apartment and decided she doesn't want to clean and told her manager my apartment is too much to clean and left. And I am charged a cancellation fee because they cancelled the services without proper communication with me.
Jamie Ouyang
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I love Christina
I love Christina
customer
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Verified Purchase
on time
on time, on task and good communication. job was well done.
JOSEPH B HAJOST
Spruce
Thank you for the amazing review! We’re so happy you enjoyed your service and appreciate your trust in Spruce. Looking forward to making your home shine again soon!
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According to TrustPlane, Spruce has a 3.6/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/getspruce-com