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Gate Crafters is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 28, 2026.
I had a problem with my order with Web Direct Brands and called the number provided. I was very lucky James DePasquale answered! He was friendly, patient, and extremely helpful. He took the time necessary to get my order going and to help me choose a new color chair since the one I had originally ordered was no longer available. It's unusual to get someone this helpful on the phone these days--he was perfect!
Excellent customer service from James
Elvin was very responsive and helpful!! We had a problem with the shipping box having been tampered with and some parts were missing. Alvin then FedEx them to us right away so we could put a bar fence. Very good quality product and very responsive people.!!!
The process was easy.
To Whom It May Concern, I am submitting this review to acknowledge the exceptional customer service I received today from Denise Samuels. I encountered a compatibility issue between my gate's main circuit board and its remote control receiver board. Despite the technical support department's inability to resolve the matter, she not only provided assistance but also expertly guided me through the wiring process, demonstrating a comprehensive understanding of electrical nomenclature. I strongly recommend retaining this invaluable customer service representative within your organization.Thank you!James Christie
I talked with James Depasquale to order a replacement wireless drive gate opener, as our present wireless opener quit working. I changed out the battery with new battery but to no avail, so I researched the particular make and model, and found Gate Crafters had what I was looking for and it was on sale. James was very knowledgeable about the product and placed the order right then. The product arrived at my house today, 2/26/26.
Fast and easy to navigate through their site. Compatibility was on point when looking for a main board for my system.
Quick response time with my questions.
Crystal went above and beyond to get my new warranty replacement board to me as fast as they could. I spend a lot of money at this place. And they're always really good to me.Customer service is top notch
Great experience overall. Everything shipped quickly, tracking was provided right away, and communication was clear. James was helpful and made the process smooth. Very satisfied with the service.
Stephanie was super helpful!
Although I had a pro install my LA Lift Master LA400, I had question about the install. The Manual was unclear to me regarding the charging system. I talked to two different techs and I found both of them to be unclear to my question. One tech told me "Just cut the wires". It didn't take a "brain surgeon" to know you would have a warranty issue. I found all three contacts to be somewhat with condescending attitude including my sales person. Hoping for better service in the further.I'm very happy with my choice of the Lift Master LA400.
Great Service
Very Fast check out with no hassles.
Denise is very helpful and informative. Helped me get the right oroduct I was needing.
Easy to order, product had clear specs.
I’ve heard really great things about Gate Crafters from fellow contractors, which weighed heavily on my decision to order my opener equipment from them. James from Gate Crafters has already been in contact with me and I am confident that if I need technical support, he will be there for me.
The site was easy to navigate and complete. It made the shopping experience and breeze and less stressful.
The help was great and very nice.
When the techs recommend something change and still have issues. You should be able to grant the buyer some credit or something since the company do not take back electronic parts.
According to TrustPlane, Gate Crafters has a 4.7/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/gatecrafters-com
