Kit was missing a piece
Kit was missing a piece, games workshop washed their hands of it, extremely poor customer service
Mr Taylor
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Games Workshop
1.550 reviews
Last reviewed: Feb 13, 2026Do you agree with Games Workshop's TrustScore? Voice your opinion today and hear what 404 customers have already said.
games-workshop.comMember since Mar 2026
Games Workshop is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.5 out of 5 stars. Last reviewed February 13, 2026.
Customer Reviews
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50 reviews
Pricier and worse than competition
They make more expensive and worse in quality models than competition, but at least its full of queer and communist propaganda.
mao zedong
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The prices they charge on the official…
The prices they charge on the official website are hilarious. And the constant pumping out of new books and editions just to keep changing the rules to so you have to buy underselling models is just a joke. If you ever want to play this game, go pick up an older edition rule book of ebay for a couple quid and by some 3d printed models from a seller or models from another hobby shop as they are always cheaper than GW
James Budd
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Disappointed, returning fan.
After deciding to start up warhammer again after a 20 year hiatus I am shocked and appalled at what it’s become… Everything is now plastic and yet double (maybe triple) the price… considering 3d printing exists, why am I sticking 4 pieces together with glue that melts plastic and details to just form a torso and legs that cost £40 to get in the first place… you slip or it spills out, that’s it, £40 down the drain. The codex (that you need for the armies rules) are now £40!!! And they don’t even come with half the art or stories that the old ones use to and I’m going to need another bloody one when 11th edition comes out!! It just seems like a money grab even though they already make millions of us a year…and they don’t even seem to care for their fan base. After the miniatures I’ve collected I shan’t be getting anymore from them and will be looking for a different tabletop game to pursue.Stay clear.
Oliver Palmer
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Thank you for the easy shopping and…
Thank you for the easy shopping and experience.
TEAM ACN
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So good
It was very good to use games workshop and not a reseller because ressellers suck
Ronnie CLOUT
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Supports terrorism.
Came for models, quickly left after seeing its staff celebrating 9/11 and political assasinations.
H C
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Bought a product through a reseller
Bought a product through a reseller. Parts were missing and broken due their bad packaging. This can happen and is always replaced very fast now they refer to the reseller to sort it out. Asking high price for products but offering zero customer support. Would not recommend buying anymore from this company.
Stephan van den Brink
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lost all personality or sense of community due to corporate greed
new corporate leadership has taken all kind of soul from this company and turned it into a basic, bare bones cold personality-less company thats a dime a dozen, its heartbreaking to see the direction its been heading in the past few years... nothing now but a blank slate thats boring to look at and exists solely to milk its customers dry, and any loee changes that completely remove the personality of certain factions are just met with."pff, tough luck"
Dean Richardson
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Cathayan sentinel
I've purchased the Cathayan sentinel, what an absolute nightmare to assemble. Incredible vague and misleading instructions, part's numbered incorrectly, some parts not on the instructions at all. A lot of parts don't fit together well. I had to rage quit this model just trying to assemble the belt. Collosal waste of money. Avoid.
Marc
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General good experience, but there are issues.
I feel like the experience just depends for me.I buy Astra Militarum. Most stuff has arrived on time/at a good time, nothing damaged yet. Prices are arguably ridiculous, just comparing against different stores. If Warlord games (A WW2 Model seller), sells 30 US Airborne 1:28 scale models for around 40$ that are honestly the same in detail and in quality, then why on earth can I only buy 10 Cadian Shocktroops for the same price?I'd check Amazon or Ebay before you buy Games Workshop. You can often find what you're looking for online for cheaper than it's sold on the official site. Also, nice thing about these websites is you don't have to pay a 10$ charge for any orders under 65$.If you CAN'T, well... just hope you need something expensive. And if it's not on Amazon, it's because it goes out of stock fast, and typically stays out of stock.
Teagan Malmstrom
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Bought a product that arrived broken
Bought a product that arrived broken. They told me the replacement was going to take about a month not including shipping from the UK. They have a warehouse in Kentucky send me the replacement part from there then take all the time in world to recast and send it back to the warehouse. It's not rocket science.
Michael Kochis
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Took an unauthorised payment for…
Took an unauthorised payment for warhammer plus. I signed up with a gift card and explicitly told them not to take payment from my card. They have just taken payment and now I have to dispute the transaction with the bank.
asds
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Worse distributer ever.
They will not call our store at the time we set. We are expected to carry product that works for other stores but not for us and if you decline they polightly threaten to drop you. They can never get the models my cstomers want and load us up with models we can't sell.
customer
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The tale of the naive hobbyist and the evil Slimemong
Are you sitting comfortably? You are!? Good then let us begin...Once there was a naive hobbyist, who decades after first discovering the amazing game, lore and models of Warhammer, returned to the hobby. He built many, many armies and spent the GDP of a small island nation on toy soliders. He then finally decided to buy his first ever big Resin model, (Like the ones his younger self had spent hours gazing at with lust and awe on Forgeworld.com in the dark ages and delightfully palandropic year of 2002)!The first big model he bought was a Thunderhawk gunship and even though it had the mold lines, air bubbles and slippage he had been prepared for, it was perfect.So, confidence growing, our naive hobbyist threw caution to the wind and decided to buy another big resin b**tard of a kit and ordered the kind of model his younger self had only ever dreamed of!Oh it was like Christmas, the day that Drab Santa stand-in from UPS dropped that giant box off at the naive hobbyist's home...Enthusiastically he opened the boxes full of resin joy, inspecting the weapons first. They were all perfect and his excitement grew. Finally he opened the box containing the body of his Reaver Titan...And this dear reader is where our tale takes a dark turn!! The author would like it known he is fully supportive of affirmative employment laws and doesn't believe anyone of any capability should be restricted from the work force. However, he would like to question the logic of whoever it was who assigned the blind chap and his dog to the role of casting resin models...To say the majority of parts of this titan were poorly cast would be an understatement! In fact, you could reasonably argue Mel Gibson in the starring role of a biography of Moses would be a more successful casting.However, set backs happen right!? Our naive hobbyist knew exactly what to do! He took some pictures and sent a message to the Warhammer Customer Sevice team.Now every good story needs a good villain. Sadly this isn't a good story and our villain is the woeful Slimemong. Despite our hobbyist's pleas, the greasy Slimemong refused. He insisted the parts were up to the normal standard and that the hobbyist should expect these kinds of issues with resin kits.The naive hobbyist would have agreed, if entire sections of detail hadn't of been missing or parts had slipped so much in the mold, they required resculpting from scratch.So, he took more pictures and tried to explain but again the greasy Slimemong refused to replace them.Now forgetting the quality of these pieces is like comparing Michelangelo's David to a child's first attempt at a gingerbread man or that the cost of this kit is greater than a good quality resin 3D printer. The worst part of this is the evil Slimemong has killed the enthusiasm of that naive hobbyists inner child.Yes, they are going to refund it, yes he will get his money back but the naive hobbyist is no more. Instead all that remains in his place is a jaded cynical old man who is still baffled by the inconsistency of quality between Warhammers own resin kits and a customer service staff member who would rather issue a refund than help a customer get a few parts replaced.
Average Joe
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Back ordered and preordered product…
Back ordered and preordered product from them before and after christmas.8weeks delay and ongoing.They are moving warehouse and have no idea how to structure their business.Worst run company ever.They are lucky their IP is amazing and holding them together.
James
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Terrible service from games workshop
Terrible service from games workshop. They are advertising on their site Warhammer art and promote this company. It is a scam do not trust it. They have taken my money and gw have refused to help
Steven Thatcher
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Toxicity at finest and social control ideology
Clearly, Games Workshop has very (very) high friendships, otherwise it would have already gone bankrupt by now. Yes, because other companies have gone bankrupt for much less. But not GW, which, for twenty years and more, has been implementing a systematic method of domination of the masses through strategies aimed at establishing a sado-masochistic relationship with the consumer. But this strategy only works on idiots, of course. As for intelligent people, however, they immediately notice the nonsensical strategies of the company based in Nottingham. The trade policies conceived on social Darwinism and a hallucinated sense of elitism (which involves the beyond ridiculous situation that one of their commanders - a single miniature - costs the price of an entire team - ten models - despite the difference in plastic material used for printing the models, that even a child can see.) The constant price increases coinciding with the childish and dull quality of their miniatures, the reduction to copying by anyone has better ideas than them (ritual cannibalism, a way of proceeding which in the past has even caused them legal trouble for theft of intellectual properties), the lack of serious game material for wargaming enthusiasts, a toxic tournament circuit, the claim to define "what" true aesthetics is in ridiculous painting competitions, the perpetual redefinition of commercial situations for cashgrabs, so as to prevent the consumer from having any stable point. A public relations circuit made up of gatekeeping, simulacra and misrepresentations of reality. The icing on the cake was adhering to the WOKE ideology after a triple somersault, despite GW's roots being somewhere else entirely. Just the tip of the iceberg of a company that, if it disappeared, would make the world better.
Seth Devita
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Dreadful service
What ever you do, do not order direct from this company. Product never delivered and now in the middle of trying to get my money back.
Benjamin Downie
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They are a great company
They are a great company, they solely want small shops to succeed, the products are good the company itself is a great company.As a retailer that sells warhammer products, they really take care of the customer. As a small shop we do have rules but they encourage us to give out free merchandise to help push the game, the prices can be set differently from shop to shop. As so long as you don't advertise, to cheapen the brand, so a small shop can sell cheaper than the actual warhammer site, and guess what they want you to shop small they are pivoted for small shops not Solely internet sales they want you to physically play and shop.
Jimmy gomez
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According to TrustPlane, Games Workshop has a 1.5/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/games-workshop-com