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Freedom Forever is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed February 27, 2026.
They get a 1 star only because of the equipment they use which is top notch. Other than that this company is a joke. Customer service is non-existent. No one knows what is going on with your project. If you get it completed in 6 months you are lucky. If you need a service call it will be an 8-9 month wait. STAY AWAY FROM THESE P.O.S. All you'll get is frustration and stress. Horrible company.
We signed with Freedom Forever at the end of December 2025 and paid upfront through a loan for full solar installation, with the expectation the system would be installed and operational by year end.The Sacramento install team completed the physical install on December 31st. However, when the county inspector arrived for approval, the installation FAILED due to exposed hanging wires under the panels.What makes this worse is that the Sacramento installation team was required to be present during the inspection -- and they did not show up. The inspector arrived alone, the system failed inspection due to improper installation, and no installer was there to address or even acknowledge the issue. This was a mandatory step in the process, and they missed it entirely.Because of that failure, the system cannot be approved or turned on.Since then:- We have been paying our solar loan for nearly 2 months for a system that is NOT connected and NOT producing power.- The Sacramento team failed to show up for a scheduled correction appointment within their 6-hour window.- There is no direct way to contact the Sacramento installation or scheduling team.- Customer service repeatedly refuses to connect us to supervisors or provide last names (Jaycel said they are not allowed to do so or have a reference number of the recorded phone call)- A supervisor Jocelyn Paz promised multiple times to resolve this and it took 7 attempts and many follow ups for weeks to get reply over the email that service will come (which didn't)-No accountability. No urgency. No ownership.We are paying for a system that does not work because of their installation errors and scheduling failures.Customer service is unresponsive and dismissive. Management hides behind call centers. There is no escalation path.If you are in California -- especially Sacramento -- think carefully before signing.This has been one of the worst customer service experiences we've ever had.
Great engagement from the representative I spoke with. I was able to get through the phone system quick and easy and they got my system up and running!
Been paying on a system for 10 months now that still is not operational. Freedom Forever's customer service is difficult to reach, and then the very nice voice lies about what the holdup is (confirmed lies, they blamed the utility, utility explained very clearly why Freedom was the holdup). My project has been escalated to a single person for shepherding (allegedly) but still nothing is changing.Look, I'm pretty convinced I'm screwed. Don't let this happen to you. The installer who knocks on your door will not be from Freedom Forever, so it is important to ask whether FF will be part of the process. Slam the door if the installer admits it, and cancel the contract ASAP if you see FF come up in your paperwork. These people are skilled con artists--be very careful to avoid!EDIT: FF's response to this review: "We want to investigate your project immediately and work toward getting your system operational..." Is the same response they give any time someone gripes about them. I already provided the information they ask for--5 months ago! Do NOT fall for their lies, they do not care about you once the project has been funded by their lender.
easy to get a hold from and also they will respond as quick as possible
Excellent customer service.
Prophet made sure everything was going good with me after my Spr took over 120 days he called me 1 a week hes a amazing employee, dedicated with making sure my needs and concers were addressed and meet THANKS A MILLION UR A OUTSTANDING EMPLOYEE
Prophett was great with answering my questions and helping me with what I needed done. Very informative of next steps and final outcome.
Provided a Very thorough explanation of my questions regarding an annual system review.
One of the Sales Executives in Puerto Rico's keeps calling me constantly, 7 to 12 times on a given day, even after I have told him I am not interested on the service, passes by my house on more than two occasions stopping me, calling me by my name from the information they gather at CRIM's Web site, which is not supposed to be used for this purpose, basically a harassing behavior.
The intended production and benefit has not materialized; its not even half of what the sales person projected in the agreement.The Installation itself was fine, so one star for that.I had to call them to figure out why my bills were still high compared to the past year: they did send someone out.. so another star for that... but I want that money back!
The individual people in the company have always been friendly and make sincere attempts at good customer service but as a whole my project has been mismanaged and lengthy. My solar project began May 2025, and over 7 months later it is still not clear if everything is completely ironed out. Communication and decisions have been slow.
⭐️ 1 Star – Consistently Poor Communication and ExecutionI began the solar process with Freedom Forever in September 2025. From start to finish, the experience has been marked by miscommunication, delays, and unfulfilled commitments.During my initial meeting with the sales representative, Jared Fawcett, I clearly stated that I wanted a system designed to cover 100% of my prior year’s electrical usage. I was told this would not be a problem. However, when the design plans were later provided, the system was only projected to generate 92% of my usage.After considerable difficulty reaching customer service, I was informed that correcting the design would require restarting the process and resubmitting permits. Since the discrepancy resulted from the original design not matching what was discussed, I requested the correction. This led to months of delay.In November, I was told installation would be scheduled soon and was again assured that once ready, installation would occur within about a week and take two days. The earliest available date ended up being December 10th, and shortly afterward I was told my home was in a “long-distance service zone,” resulting in the installation being rescheduled to December 15th–16th.I explicitly informed the company that I would be leaving town on December 16th at 2 PM and was told this would not be an issue.On the first day of installation, the crew was scheduled to arrive at 9 AM but did not arrive until 12 PM, citing travel time. During the installation, I noticed the panel layout did not match the approved design. I was then informed that the design had been changed without my knowledge or approval.I was assured the installation would be completed before my departure the next day. That did not happen. The crew was not close to finished, and I was placed in the uncomfortable position of having to provide access codes to my home and garage so work could continue while I was out of town.The installation ultimately took three days instead of two. After completion, debris including screws and bolts were left in my yard and driveway. Additionally, damage was done to my home during electrical work. A hole was drilled in the incorrect location on the exterior of my house, covered with putty, and then a second hole was drilled elsewhere.As of January 30th, the damage to my home has not been resolved, and Freedom Forever cancelled my inspection, further delaying the ability to activate the system. I still do not have a clear timeline for final approval or operation.In my experience, Freedom Forever demonstrated a pattern of poor communication, missed expectations, and inadequate follow-through. This process has required far more time and effort than should be expected for a project of this type.Based on my personal experience, I would not recommend this company.
Nick was very knowledgeable and through.
Arieus’s customer service was great. He let me explain my concerns and began to give me different options while also explaining those options to better suite my needs. I wish all customer service reps/ team members would put for the effort like I was helped with today. Great job, thank you.
Got me the answers I needed.
Anzerita was very professional and did a great job, but my experience with Freedom Forever has not been good, starting last June.
The customer service rep explained everything step by step and carefully listened to what I was saying. She cared about me as a customer
Very competent, professional and friendly representative. It was not a typical easy case and Maria took the time to find a workable solution.
My electricity bill has actually gone up after the install because they installed it incorrectly, and it's still pulling from the grid. I've reported this to them. I even had SDG&E come out and verify that the installation was incorrect and it's still pulling from the grid. I took videos; I've done everything. It's now 10 months after install, and they still have not corrected the problem, and I'm losing money every month. The service is the worst. You make a request about an issue, it takes them about two months just to schedule a visit, and then another two months from the time it's scheduled when they actually show up. I've never met a company that's this bad at service. This is to the point where there should be some kind of class-action lawsuit.
According to TrustPlane, Freedom Forever has a 4.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/freedomforever-com
