Long time member with excellent credit…
I have been a member of Evergreen credit union since 2012. I have excellent credit a score of 813, and wanted to get a personal loan to consolidate my credit cards Into one payment. I was told that I would have to close all of my credit cards in order to get this loan. Are you serious?! Anyone who knows how credit works knows that if you close your credit cards out it drops your score tremendously. After all these years, I am going to be closing out my account with Evergreen as they have not helped me or my husband with any type of loan needs in the past few years, even with stellar credit! And it’s not like we have five dollars on the account we have thousands of dollars on deposit with them!
Debra
Great Service
The gals at Evergreen took good care of us. We've been clients for almost 50 years and have never had a problem.
Michele Meadows
Best CU, hands down.
Have been with ECU for 35 years. I was also very fortunate to work there. Reached out to Sarah in mortgage department and she was absolutely wonderful. We closed on our refinance, took equity cash out and our interest rate is phenomenal. Thank you to Sarah and our friends at Evergreen ~
Lisa from Maine
We had a great experience with Denise
We had a great experience with Denise! She was very clear at explaining things, she made the whole transaction processes easy for us, and she always had a smile! We will certainly be back to see her for any of our financial needs
Michelle white
My account was hit with several scam…
My account was hit with several scam charges, resulting in a negative balance and OD fees. Rebecca Lanefski stepped in and helped me get everything sorted out efficiently. She was incredibly pleasant, well-informed, and easy to collaborate with. A huge thanks to Rebecca and the whole Evergreen team for the support!
Carolyn Cary
I need loan money for emergency fund
I need loan money for emergency fund
Juhn michael Marcelo
helpful
I had been unable to get out to do errands and called the bank for help. The person I talked to at the main office was courteous and very helpful in letting me do my business over the phone.
customer
Always an excellent experience!
The staff member who helped me was very kind, thorough and right on point with the answers to my questions. We had a pleasant call, and I appreciated the way I was treated. Overall, an excellent experience.
Beverley Griffin
Super customer service
Navigating online is a breeze. Customer service is very friendly and professional.
Colby Welch
Having great Customer Service
Having great Customer Service, having the willingness to help out with Customers' needs. Thank you
Jeffrey, Ann M
Called customer service and she was…
Called customer service and she was great. She stayed late because systems were down and called me back after hours.
customer
Shawn was extremely professional
Shawn was extremely professional, personal and cared.
BAMBI
Quick Response
Quick response. Had an issues Sunday accessing my online banking. I knew there wasn’t much would happen but had sent an email and got a response first thing Monday morning.
Kristen
A bank that still connects with its customers!
I forgot to deposit for an automatic withdrawal from my account before going out of town. It resulted in 3 OD,'s. My fault, not the banks. I called and asked if there was anything that could be done to help. Sean in the Naples branch, listened to my woes and was very compassionate. My husband's been out of work due to knee surgery in the spring and our funds are getting low. He was able to reverse the fees which was a huge blessing! I'm thankful for a bank that still connects with its customers in a small town way!
customer
Every time I call Evergreen credit… outstanding customer service
Every time I call Evergreen credit union for my mother, who is 81, the service is exceptional. Everyone is friendly, knowledgeable, and extremely helpful. My parents always had an account at Evergreen, but we recently are moving all of her accounts from a big bank to your credit union because of the outstanding service.
Lisa M
Bank with Evergreen!
I’ve been banking with them for years just opened a credit line. Happy A. was very helpful and prompt
Spencer
Thank you for all your help with my…
Thank you for all your help with my time sensitive matter. Thanks for listening putting my mind at ease during a difficult time. It is nice to talk to a human and get results.
Brien O'Brien
Always easy to work with
Always easy to work with and quick to get things done for you. They've kept my finances easy to understand and use for decades
Cory Burnell
Christy is amazing !
If there were a Hall of Fame for credit union professionals, Christy Theriault would already have her own wing. From the moment I connected with her, I knew I was in the hands of someone truly extraordinary. Christy isn’t just a loan support specialist, she’s a superhero, armed with compassion, brilliance, and dedication.Her response time is flawless, her knowledge is encyclopedic, and her patience is Saint-like. Christy has guided me through different processes with such grace and clarity that I felt like I was being personally escorted through a VIP experience. She has anticipated every question before I even asked, and her ability to simplify complex information is nothing short of magical.But what truly sets Christy apart is her heart. She treats members like they matter, and acknowledges the emotional impact some situations can cause, while also remaining professional. You can feel her genuine care in every interaction. She doesn’t just help you with your loan, she empowers you, educates you, and makes you feel like your financial goals are not only achievable, but inevitable.If you’re lucky enough to work with Christy Theriault, prepare to be wowed. She’s the gold standard of customer service, and my credit union is infinitely better because of her. Give that woman a bonus, a trophy, and a parade—she deserves it.
Jess Foley
Jenn Perreault was fantastic.She was…
Jenn Perreault was fantastic.She was professional, knowledgeable, and wahelpful. I would reccomend Evergreen.
customer
