It took so long for it to ship
It took so long for it to ship
Andy Bowar
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DK HARDWARE SUPPLY
4.050 reviews
Last reviewed: Mar 7, 2026Do you agree with DK HARDWARE SUPPLY's TrustScore? Voice your opinion today and hear what 1,392 customers have already said.
dkhardware.comMember since Mar 2026
DK HARDWARE SUPPLY is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed March 7, 2026.
Customer Reviews
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50 reviews
I ordered a LIFT-VB Ultralift Boomerang…
I ordered a LIFT-VB Ultralift Boomerang Spa Cover Lifter from DK Hardware on 12/11/25 for $492.18. I was told the order may take 8 to 10 weeks for delivery. I checked with the company at 8 weeks, then again at 10 weeks, and then again at 12 weeks. Each time I was told the item was a special order being manufactured and I needed to be patient and wait a few more weeks. I emailed the sales associate Debbie Renyolds twice but never heard back from her. Her direct line always went to voice mail or was diverted to a call center that was not ever able to access any information about the status of the order. Customer service was not helpful. Finally yesterday 3/6/26 I received an email from the company stating:Hey, Angie!Your Order ID DKH-2830623 included items that have been discontinued or just aren't available.We really hope this doesn't ruin your day!Order Status: CanceledThey stated they are refunding the $492.18. I am not disputing a charge or requesting anything from the company. Just making people aware of the less than honest business practice and incredibly poor communication about an order that was never even started, although I was strung along for 3 months.
Angie Rickey
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is good the service
is good the service, But they take a long time to refund the insurance money paid for core.
Ilonky Vilchez
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Received the correct order in time and…
Received the correct order in time and expected qualilty
Heiko Hecht
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Item came timely
Item came timely, just as ordered. Thanks.
Frank Sprouse
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Received the hinge but it won't fit
Received the hinge but it won't fit
William
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I ordered a roof rake never came on…
I ordered a roof rake never came on time so i wanted to return it but cant get a return label because my wife died and need to sell the house
Lionel Webb
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DK policy is deceptive
The quantity was incorrect. The DK site states "HAGER Part # 034346" x$ each. That SHOULD indicate that if I order part # 034346 I should get (1) of that hager part #, and when you go to the Hager site that exact part# is a standard pair of hinges. For over 50 years when I buy door hinges they come in a standard pair. DK opens the box and sells each hinge separately. This is deceptive and results in the hinges costing twice as much. They refused to correct this. (DKH-2923798)
Ken g.
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I received my two boxes of Pain Off
I received my two boxes of Pain Off. Thank you for checking. No one else that I order from follow-up on delivery confirmations. I appreciate that very much.
Stephanie E Whitmore
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I originally received the wrong color…
I originally received the wrong color hinges. I immediately contacted the seller and they took care of it quickly. They are great to deal with.
Owen Leraas
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Thank you
Thank you ! Love the no hassle ordering process! Will definitely order again im the near future and told a couple friends about yoor website!
Marie Zakos
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The fact the item was available at the…
The fact the item was available at the time
Jumaane F. Gilbert
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no delivery issues
no delivery issues
Josh Hargan
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Much slower than expected delivery
Much slower than expected delivery, no tracking or shipping info.
Byron S Swalm
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Great product shipped timely
Great product shipped timely
Matt Migues
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Found the part I needed
Found the part I needed, order was shipped in timely matter. All is good !!
DAN
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No return label.
I ordered two different lengths of the same material, but they arrived in different colors. Since DK Hardware does not provide a return label and one is not available online, I was unable to return the items because the cost of returning them exceeded their value.
jarrod
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Fast receipt of order.
Fast receipt of order.
Mary-Rose Carter
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great product…fast shipping!!!
great product…fast shipping!!!
Paul H
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Exact fit
I found DK while in the process of restoring a midcentury Drexel dresser for a customer with a very unique latch that was broken. I figured I would need to retrofit something modern in its place, but at DK I found the exact latch I needed, at an affordable price, shipped quickly. Great experience, will be back.
Mike
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According to TrustPlane, DK HARDWARE SUPPLY has a 4.0/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/dkhardware-com