They made everything go as smoothly as…
They made everything go as smoothly as possible, reassuring us with every phone call. They were doing the best to support us.
Bob Straz
Was this helpful?
Citywide Home Mortgage
4.650 reviews
Last reviewed: Feb 13, 2026Do you agree with Citywide Home Mortgage's TrustScore? Voice your opinion today and hear what 3,578 customers have already said.
citywidehm.comMember since Mar 2026
Citywide Home Mortgage is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 13, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
Brad is awesome
Brad is awesome! He is very professional, knowledgeable, and kind. He answered all our questions - right away - even on Sundays 😅
Grace Little
Was this helpful?
Ann was amazing and helpful every step…
Ann was amazing and helpful every step of the way. She kept in constant contact with me and helped through this. I can’t thank you enough Ann, you’re amazing!
Consumer
Was this helpful?
Do not trust this company
I was misled, lied to, constatly given wrong information. THey were consistently behind and caused two delays in closing. They were so far off the mark- I had to pay for items that should have been covered by my DPA on my personal credit cards because they didn’t know what they would be. Awful experience and my complaint with CFPB was filed and their response was to blame me for not getting items in on time- even though I provided a clear timeline to the contrary
Teresa Lemons
Was this helpful?
The attention
The attention, the connection, the courtesy, very informed and friendliness of the agent Brad and Amie
Vivian Tookes
Was this helpful?
Brad is excellent
Brad is excellent, made the whole process easy and answer all of our questions
Andrew Ocampo
Was this helpful?
Brad Wurtz was extremely thorough and…
Brad Wurtz was extremely thorough and helpful through this whole process. He explained everything in a way that was understandable. He and Nicole made refinancing a breeze. I would recommend him to anyone looking to re-finance or who are looking to buy.
Amber Harrison
Was this helpful?
My experience with Brad Wurtz at Citywide.
My experience with Brad Wurtz has been nothing short of excellent. The customer service and patience he had I would like to receive on all my daily interactions with providers, I would recommend this Citywide to anyone looking into the refinance or heloc program.
Mic y
Was this helpful?
Brad and Amie made this a very good…
Brad and Amie made this a very good experience. I was skeptical at first, but Brad was awesome at alleviating any fears I had. The whole thing only took a couple of weeks. Thanks Brad and Amie.👍🏾
IB
Was this helpful?
Amazing Service to the End
Brad was amazing to work with. He stayed late to make sure I had all of my documents ready and to answer questions I had for him, even during closing, he made himself available. He is truly a remarkable person to have help service your mortgage loan, whatever type it might be. Brad was very helpful in guiding my wife and I innmaking a secured financial decision that was best for our situation. Everyone should use Brad! He won't steer you the wrong way and he will always be honest with you. Please consider him for your future mortgage needs.
Zachary
Was this helpful?
DO NOT USE FOR NY MORTGAGES
DO NOT USE FOR NY MORTGAGES. What a nightmare! They kept asking for documents that were sent to them multiple times. The Closing Disclosure was not finalized until the morning of closing. I asked Ryan for my clients CD multiple times and he refused to provide it to me, I was the borrowers lawyer and he refused to send it to me. My client sent me what Ryan had sent him. Once I got the final CD from the bank, the bank attorney fee went up $550.00. The CD they provided the client said $950, then they tried to get $1500. Of course I disputed the sudden change. Not sure which was worse, Ryan refusing to send my my client's closing disclosure or him laughing at me when I asked for it again. It took months to clear this loan and the closing itself took THREE HOURS. If you need a NY loan, go to a NY broker located in NY. Having a license is one thing, knowing how to actually do the work and understanding that the buyers attorney must be provided certain documents to protect her client from fraud is another.
L Nap
Was this helpful?
Brad
Brad. It was a pleasure working with you as well! Thank you for all your help. May God Bless You and your family. 🙂
Starina Williams
Was this helpful?
Brad was so on top of everything and he…
Brad was so on top of everything and he knew how to do his job, he was kind forthcoming with information and made the experience easy and manageable. He worked with me the whole month of March tirelessly.
Jane Mwangi
Was this helpful?
Brad Wrutz made this experience great
Brad Wrutz made my experience super easy and I'm very happy with the results. He was very professional and made himself available for me whenever I had a question. He made me feel as if I was his only customer and that I was his number one priority. I highly recommend Brad Wrutz to anyone and everyone.
Omar Connor
Was this helpful?
Brad
Brad, we cannot thank you enough for making this process as smooth as possible. You answered every question we had, were available and responsive during evening hours, and just made us feel like a priority. You are exceptional at what you do and we couldn’t have asked for a more knowledgeable and dedicated person to assist us through this process. Thank you so much!
Amber Carrillo
Was this helpful?
Good morning Mr Wurtz
Good morning Mr Wurtz. It's been great dealing with you and your staff and I am grateful for your help. Lots of people promised to help but never did. You guys did. And were even patient with me to guide me through everything. I will definitely recommend you guys to anyone I ever hear talking about refinancing as well.
Ronald Hairston
Was this helpful?
I worked with Brad Wurtz and he was…
I worked with Brad Wurtz and he was amazing! He got everything done super quick, was extremely helpful! Had the best attitude when communicating through email or phone call. Brad overall is an amazing person and would highly recommend him to anyone looking to go through Citywide Home Mortage. Definitely hope to work with them again in the future.
Jacob McBee
Was this helpful?
This company does not pay their…
This company does not pay their vendors. When you call for past due invoices the loan officer is so offended and whats you to treat her like the money is coming out of her pocket. Apparently there is no managment so they dont return the calls. Next step is court.
Cochise Appraisal
Was this helpful?
Was pre approved waited 7 months for…
Was pre approved waited 7 months for our house to be built then told when it went to under writing that my debt to income ratio that had not changed during that time except for the payments I made all on time was to high. Poor communication and strung along. Dale and Grant were terrible.
mike kowalsky
Was this helpful?
Really great work
Awesome!! I will Definitely recommend to everyone I know!!
Julie Tomsich
Was this helpful?
Cite this page
According to TrustPlane, Citywide Home Mortgage has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/citywidehm-com